Date Received: 2022-06-23
Issue: Struggling to pay your bill
Subissue: Credit card company won't work with you while you're going through financial hardship
Consumer Complaint: During the pandemic in XXXX, I was XX/XX/XXXX and working XXXX XXXX just to keep up with the necessities of living. I followed their policies to report a financial hardship and given one temporary concession for 2 months, after that, I could not afford the monthly minimum but attempted to pay something toward it. I let them know that I needed help and was told that I have exhausted my one time request. After my account was closed they sent me a letter saying that they would allow me to pay 1/3 of the balance. I did not have it, as I was still XX/XX/XXXX! I had a XXXX credit score before this card account was closed and now it is XXXX. I had no idea that I could complain about this back then so I am submitting a complaint.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: AZ
Zip: 85268
Submitted Via: Web
Date Sent: 2022-06-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-23
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: On XX/XX/2022 my wife and I believed we were purchasing 2 Electric Bikes from a XXXX XXXX sale via XXXX using our Barclay JetBlue Plus card and the total price was {$150.00}. After the purchase, I received a XXXX receipt from a vendor who's name contained all XXXX characters. I immediately called XXXX and asked if they carried the Electric bikes and they said they did not. I then contacted both XXXX and Barclay 's JetBlue Plus card customer service to stop the transaction but was told I could not stop it and I had to wait 7 days before opening a dispute. I waited the 7 days and opened disputes with both XXXX and Barclay 's Jet Blue with all the detailed information. Both disputes were closed and I was told it was due to the fact that I failed to show that I returned the merchandise. I informed them I did not receive any merchandise and they said the USPS tracking number provided showed it was delivered. I contacted my local post office and they said the tracking number was not associated with my address and they suggest I fill out a fraud report at the Post Office Inspector site. I did so and the results stated According to our records tracking XXXX XXXX is a 3 oz. package and is not destined for my home address. When I notified Barclay JetBlue about this I was told rather rudely, they do not credit customers for purchases which are scams. This is not what I call credit card protection or good customer service so beware.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NH
Zip: 030XX
Submitted Via: Web
Date Sent: 2022-06-23
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-23
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: I am a victim of identity theft. Due to the Corona Virus Pandemic, we are all facing which has me sitting still at home and I saw the recent news about the multiple XXXX Data breaches. I decided to look at my credit reports from the 3 major credit bureaus and found that someone had used my Identity. I have no idea how the theft took place. I also have no knowledge of any suspects. I did not receive any money, goods, or services as a result of identity theft. I contacted the Credit Bureau and told me to file an Identity Theft Report which I am doing. I appreciate your effort in getting this matter resolved. Thank you. Please let me know if you need any other information from me to block this information from my credit report. Thank you.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 94610
Submitted Via: Web
Date Sent: 2022-06-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-23
Issue: Trouble using your card
Subissue: Can't use card to make purchases
Consumer Complaint: On XX/XX/2022. My Barclay credit cards were abruptly shut off due to what they call a security hold and review. Barclay credit card company is now requesting to review my tax returns. My credit score is almost an 800, I have never been late on a payment and always pay my balance before the end of the billing cycle. I have been a card holder for at least 4 to 5 years. I can not get any answers from them. I can not get the paperwork faxed over that they want due to their one fax machine constantly being busy for five days straight no matter what time the fax is sent throughout a 24 hour period. They have all my online access shut down I can not even review my balance. I feel like this is getting done purposely because I am using the card quite often getting a lot of points and they are not making any money off of me extra with their interest rate.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MA
Zip: 015XX
Submitted Via: Web
Date Sent: 2022-06-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-23
Issue: Problem with a lender or other company charging your account
Subissue: Can't stop withdrawals from your account
Consumer Complaint: Barclays continues to automatically withdraw funds ( {$300.00} ) from my checking account even though I closed my deceased husband 's account and paid off the balance on XX/XX/2022. I have called the customer service line at least 5 times, and on XX/XX/2022, I got a letter acknowledging the closing of the account. They owe me {$880.00}.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MI
Zip: 48092
Submitted Via: Web
Date Sent: 2022-06-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-22
Issue: Getting a credit card
Subissue: Problem getting a working replacement card
Consumer Complaint: XXXX XXXX Applied for a credit card XX/XX/XXXX- Called as card was not able to be activated online, after 45 minutes of back and forth on hold customer service rep told me it was activated and there should be no issues XX/XX/XXXX, called again - was transferred to fraud, then back to customer service, then to fraud, back to customer service. XXXX and customer service rep told me no issues are on the card and do not know why its blocked, however was finally transferred to " account Verfications '' who asked me to fax ID and SS proof to Barclays. XXXX XXXX Faxed requested documents XXXX XXXX Called Barclays and after one hour with a customer service rep, she said they would send me a new card but she doesn't see what the issue is or why I can not use the cards. Account is still blocked online! Spoke to XXXX. I already paid the annual fee of {$95.00}.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: AZ
Zip: 86442
Submitted Via: Web
Date Sent: 2022-06-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-22
Issue: Problem when making payments
Subissue: Problem during payment process
Consumer Complaint: Payment was made on XX/XX/22 in the amount of {$11000.00}. Check was clearly stated in the numerical amount box and on the dollars line on the check. Barclay Master Card US posted payment of {$1200.00}. Which caused an outstanding balance, late fee, interest, etc. Contacted customer service on XX/XX/22 and again on XX/XX/22. They can not connect me to anyone in payments to discuss how to resolve. I have messages them on the web site and called and wasted numerous hours on this to try to figure out how to resolve their error. No one can help me. I need to talk to a grown up at Barclay who can speak the English language and intelligently discuss how to resolve this matter. Barclay reference number XXXX submitted on XX/XX/22.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: PA
Zip: 15090
Submitted Via: Web
Date Sent: 2022-06-22
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-22
Issue: Unexpected or other fees
Subissue:
Consumer Complaint: Due to unemployment caused by the pandemic, I had missed payments on my credit card from BARCLAYS BANK DELAWARE and the account was closed due to delinquency. Once I was able to get reemployed, I tried to pay back Barclay 's bank but they would not accept my payments stating that the account had been transferred over to a collections agency called XXXX XXXX XXXX XXXX. I've tried reaching out to XXXX multiple times and they repeatedly state that they have no account associated with me. I have been in this predicament for over a year where neither company would accept my payments. This has caused an adverse effect on my credit score. I have also submitted complaints will all three credit reporting agencies.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MN
Zip: 55407
Submitted Via: Web
Date Sent: 2022-06-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-21
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: Barclays opened up a revolving line of credit, bank card, that is not my account. The local bank identified it as fraud, unauthorized user. A report came from the FTC describing a breach. Hired a credit repair firm, the account has not been removed from credit. The breach is not the same as receiving spam alerts and or humantraficking inquiries. Reported to the local police department and to the three credit agencies. I'd requested permission by an attorney, State Bar Association and I was told, " your not a criminal. '' There should be absolutely XXXX XXXX XXXX, recorded, against federal law. HIPAA violations should not be investigated outside of the United States. XXXX, Barclays Headquarters. Medical fraud has shut down health insurance accounts, so person ( XXXX ) could not steal up to XXXX XXXX, annual, health insurance coverage.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: WI
Zip: 537XX
Submitted Via: Web
Date Sent: 2022-06-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-21
Issue: Problem when making payments
Subissue: Problem during payment process
Consumer Complaint: I mailed a check to Barclays to make a payment on my daughters credit card. The check was drawn on my XXXX XXXX investment account. The Check # XXXX was cashed by Barclays on XX/XX/2022 sequence number XXXX. The {$300.00} payment was never applied to her card # XXXX XXXX XXXX XXXX. My daughters name is XXXX XXXX she called Barclays and them emailed them information in mid XXXX. The responded back with an email that said the payment was applied on XX/XX/XXXX. That was a different payment also for {$300.00} that she sent because they notified her that the was delinquent. I as her father have called twice since on XX/XX/XXXX and again today XXXX as well as sent documentation of the cancelled, cleared check. I have been give multiple case numbers and spent hours on the phone trying to fix this for her, she is a XXXX year old college student. Today I was on the phone for 1hr and 13 minutes and talked to four different people, al to get a new case number XXXX. The original check was cashed by Barclays on XX/XX/2022, it has cleared my account but has never been credited against my daughters card. My name is XXXX XXXX and my contact number is XXXX. Please help! XXXX is trying to establish credit, and was enticed into applying for the card with the offer of american airline miles.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NC
Zip: 28115
Submitted Via: Web
Date Sent: 2022-06-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A