Date Received: 2022-11-09
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: In my recent credit updates with my mortgage company ( attempting to purchase a new home ) i was alerted that BarclaysXXXX XXXX was reporting me 30 days past due. I have not used this card so this information was incorrect. On XX/XX/2022 Barclays advised me that a letter was sent out stating that the account had been corrected and the late mark was reversed off of my credit report. On XX/XX/2022 my mortgage company issued a new credit report as Barclays updates on the 4th of every month. In this update, Barclays is now reporting me 60 days past due and did not update my credit profile as they stated they would. In calling the credit dispute dept of Barclays, we were met by a rude misinformed representative name XXXX. He proceeded to raise his voice yelling that we had to file a dispute with XXXX and XXXX only to fix this. This doesn't make any sense as Barclays are the ones that submitted this wrong information to the bureaus and XXXX can not dictate what they or the other bureaus report. This representative then hung up on me and pushed us to the survey line.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: IL
Zip: 60440
Submitted Via: Web
Date Sent: 2022-11-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-09
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: There is an account through Barclays Bank showing on my credit file as a charged-off account I have called this company to find out what this is and they do not have anything in their data base with my information. I have disputed this and still this company list this inaccurate data on my credit file. Please help
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 34212
Submitted Via: Web
Date Sent: 2022-11-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-09
Issue: Problem with a purchase shown on your statement
Subissue: Card was charged for something you did not purchase with the card
Consumer Complaint: I initiated a dispute for a fraudulent charge on my credit card. The dispute was not completed and the account closed, charged off and sent to a collection agency. The collection agency advised that upon payment/settlement, the account will be deleted from my credit profile as a result of the fraud dispute as a courtesy as they did not have any records. I made payment and the account was not deleted. I further contacted the lender to resolve the issue and have been sent in circles between the lender and their collection agency to no resolve.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 10009
Submitted Via: Web
Date Sent: 2022-11-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-08
Issue: Other features, terms, or problems
Subissue: Problem with rewards from credit card
Consumer Complaint: I have been a XXXX XXXX customer for about XXXX years, and have consistently paid my account in full each month. I had accumulated XXXX unused rewards points. Two months ago I discovered Barclays had revoked all of my accumulated points, which had a redemption value near {$15000.00}. No reason was given for the seizure of the points other than my account was revoked. The only reason for given for the account being revoked is a statement Nature of business does not align with revised Bank risk tolerance. However, this explanation makes no sense as this has always been a personal, not a commercial account. I have attempted to resolve the matter in good faith using the available channels of replying to the address on the revocation letter, and speaking directly with customer service. I have been told verbally that it is impossible to restore rewards points after they have been revoked. This is obviously untrue. Further, I was told that I must accept the situation and continue to make payments. This situation is unfair, abusive and simply intolerable. For the Barclays representative reading this complaint, I want my rewards restored, or their equivalent cash value paid to me. Until this is done, I will not be making any further payment to the account.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 32043
Submitted Via: Web
Date Sent: 2022-11-08
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-08
Issue: Confusing or missing disclosures
Subissue:
Consumer Complaint: i already pay GAP Credit card i think XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: IL
Zip: 600XX
Submitted Via: Web
Date Sent: 2022-12-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-08
Issue: Fees or interest
Subissue: Problem with fees
Consumer Complaint: A fraud complaint was first put into Barlcays in XXXX of XXXX. Over the intervening period the fraud complaint had to be resubmitted at least two more times because Barlcays continues to not fully address the issue. Now in XXXXXXXX XXXX XXXX Barclays has removed all of the fraudulent charges and most of the related interest and fees related to that fraud. BUT not all of it. Barclays continues to demand {$41.00} in late fees and interest for charges that it agreed are fraudulent. I attempted to address this with their President 's office by leaving a voicemail three days ago. There has been no contact back from Barclays. I expect Barlcays to remove these erroneous charges and to correct their reporting to the Credit agencies.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: PA
Zip: 19147
Submitted Via: Web
Date Sent: 2022-11-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-08
Issue: Problem when making payments
Subissue: You never received your bill or did not know a payment was due
Consumer Complaint: Hello, I have a XXXX XXXX XXXX that was acquired by Barclay US. My experience has been a nightmare and the company has refused to resolve my issue for over a XXXX I've contacted Barclay XXXX XXXX department on the following dates and times ( Eastern Standard ) Phone # XXXX XX/XX/XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX My account was transferred from XXXX XXXX to Barclay US and they have refused to grant me access to my online account and I have not received a statement. I attempted to log into the Barclay account using my information from my Gap account that did not work. I attempted to create a profile as I was told the profiles did not sync to the new company. When I try to create a profile I receive an error message that I already have a profile. Then I selected the option to retrieve my username and when I've used my phone number or email address - nothing is sent. I have tried countless times to call and resolve the issue with not being able to access my account online and no one has escalated or taken ownership to resolve my issue. How can I be liable for a bill that I have never seen? The representatives have been rude and I have spent countless hours trying to call and resolve the issue with zero support from Barclay. Today XXXX, I called and spoke to XXXX # XXXX, who then transferred me to a Customer Care Rep name XXXX, who then transferred me to someone from the Securities team name XXXX who became XXXX XXXX XXXX on the phone and hung up on me. According to the recordings, all calls are monitored - if they allow their representatives to speak and treat customers in this manner they should not be allowed to be in business. These practices are predatory and deceitful and intended negatively impact customers. The amount of XXXX XXXX XXXX I've had to endure this past XXXX is unjust!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: SC
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-11-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-08
Issue: Other features, terms, or problems
Subissue: Other problem
Consumer Complaint: Credit card company is asking me to send copy of my license and SS card via fax or mail to a delaware location. They said it has to do with Patriot act. They have Credit cards locked. I have had these cards for yrs How can i get this fix ... ... No credit issues or financial problems. thx u XXXX XXXX XXXX patriot act was XXXX its XXXX No one sends SS cards to no one
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 10314
Submitted Via: Web
Date Sent: 2022-11-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-07
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Was not notified of investigation status or results
Consumer Complaint: On XX/XX/XXXX I Opened a credit card request for Jet Blue due to a promotion they had to take ( - {$300.00} ) to a current trip. I bought a flight to new jersey through jet Blue Website also filling out the credit card application thinking it was going to be applied to the total. The notification I received upon finishing the application was that it was in processing and that they will notify me if I was approved on it. I never got the ( - {$300.00} ) to my total so I thought I wasnt approved. In XXXX I was checking my credit score because I want to buy a home for my family since we had a newborn on XX/XX/XXXX of this year. I noticed that there was a XXXX point drop on my credit score due to a credit card not paid in XX/XX/XXXX telling me that there was an account 30 days past due I then immediately looked to see what card it is and it was a Jet Blue card I received in XXXX. I knew I didnt make any purchases with this card so I called and asked why the charge and the company representative told me that it was because their annual fee is charged on the XXXX of XXXX! I was already being charged of an annual fee without even having the card yet. I was not notified of this charge anywhere. No letter was sent home nor email. As you can tell in my credit report. I am very careful about my credit and what I buy. I take care very much of my credit and for this to happen its just wrong from them. I tried calling the company and they told me that I must write a letter to you reporting this issue as there is nothing they can do from their part. I paid the full amount owed as soon as I found out about the charge, and I also closed my Credit Card with them. Please help me investigate this issue further and please delete this wrongful reporting from my credit report as it is more of a scam than fair. Thank you very much for your time.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 90723
Submitted Via: Web
Date Sent: 2022-11-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-07
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: I never gave consent for Barclays Bank to pull my credit report and I noticed a hard inquiry on my XXXX credit report.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 11435
Submitted Via: Web
Date Sent: 2022-11-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A