Date Received: 2023-01-14
Issue: Other features, terms, or problems
Subissue: Problem with balance transfer
Consumer Complaint: I will give a basic portion of the story, but from the start of opening the credit card, I had problems with the balance transfer option. On XX/XX/XXXX a balance transfer of {$3000.00} was requested by me. I inadvertently entered one digit on the credit card number for my credit card. BarclaysXXXX XXXX continued to process the balance transfer, without verifying if the name, expiration date, and security matched, which is obviously did not match all my info. I now have a {$3000.00} balance on my credit card through Barclays that is not mine, it was transferred from someone elses credit card. No attempts by the credit card company have been made to fix the situation. They charged me a fee to transfer to the balance as well. At this point, I have a {$3000.00} balance on my card that isnt mine, that I have to make minimum payments on. I have been dismissed by customer service, telling me they wont get back to me for XXXX billing cycles, let alone whether or not theyre willing to admit to the mistake of not verifying my account info or rectify transferring the balance and removing the balance and the fee. I am beyond frustrated to be paying a balance I didnt incur, only for my concerns and amount of stress over this to fall on deaf ears. I have been attempting to rectify the problem and messaged customer service, and spoken to a representative at the company on XX/XX/XXXX. The issues has not been resolved and no attempts to help me have been made, except tell me I have to wait XXXX billing cycles for a mistake that was their fault.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: UT
Zip: 84123
Submitted Via: Web
Date Sent: 2023-01-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-14
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: This is in response to Barclays Bank complaint XXXX SUBMITTED ON XX/XX/2022, The card was issued to an imposter to an address I had not lived at for quite a few years ( I live XXXX miles from there ), I called the bank numerous times to get this cleared up ( with the Fraud Department XXXX XXXX the Bank closed XXXX Account and then reported to the Credit Bureaus that I was 30 days late, now the Bank has XXXX me as being XXXX XXXX past due, I don't owe this XXXX plus dollar charge
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-01-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-15
Issue: Improper use of your report
Subissue: Credit inquiries on your report that you don't recognize
Consumer Complaint: On XXXX/XXXX/XXXX, a hard inquiry came up on the credit report, which I dont recognize. Date was XX/XX/2022, from Barclays Bank Delaware. I called the XXXX number and they couldnt help me out. I discussed that I never opened a credit card and that someone was using my information. They suggested I get in touch with my credit bureau.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 94306
Submitted Via: Web
Date Sent: 2023-01-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-15
Issue: Closing your account
Subissue: Can't close your account
Consumer Complaint: This account was closed on XX/XX/22 and a representative waived my outstanding balance ( the annual fee ), but failed to remove it from my account and reported the amount as overdue to credit agencies. It still shows as overdue and my credit score has been negatively impacted.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 90405
Submitted Via: Web
Date Sent: 2023-01-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-14
Issue: Other features, terms, or problems
Subissue: Other problem
Consumer Complaint: I received a call from someone claiming to be from XXXX 's card-I had the XXXX Airlines card through them. I XXXX the number and it came back as legitimate. I was told there were fraudulent charges on my card. I spent XXXX hours on the phone as they contacted companies disputing the charges while I remained on hold. The agent also asked me numerous personal questions, supposedly for id in case of theft. Also they set up travel alerts. I was also informed the card was cancelled and new one was issued. I checked the account the following morning and discovered that the account had not been closed and there was another $ XXXX in charges. I called the company and was told the account wasn't closed but the disputed charges from the night before were cancelled along with added on special travel alerts. I asked why I wasn't notified of the charges and why the account had not been closed. I was informed that as long as they didn't accept the charges it was ok!!!. Needless to say the standard with XXXX is once they are aware of false charges the account should be closed. The company was negligent in not notifying me and in not closing the account. I wrote a number of letters of complaint to the company and was ignored.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 95054
Submitted Via: Web
Date Sent: 2023-01-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-14
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: Back in XXXX my wallet was lost/stolen along with my cell phone. I was able to recover my cell phone, however wallet was never recovered. I contacted all of the credit cards that were missing once I realized my wallet was lost/stolen. I had several XXXX in charges across a couple of my credit cards which were resolved promptly and received my money back. Barclay 's ( Old Navy ) credit card has sided with the merchant stating the transactions were valid and authorized which the were not. There were 3 transactions that were charged on my account between XXXX XXXX XXXX and were all done at XXXX XXXX . I have contact Barclay 's on several occasions and everytime I called they added more items to a list of items needing to be provided to them. I filed a police report, gave a written statement and also provided a letter Barclay 's sent back on XX/XX/22 stating my case was resolved in my favor. I was later told this was sent in error. Barclay 's fraud team has been extremely unhelpful and does not have clarity in their process and now are requiring me to pay over {$2000.00} of unauthorized charges.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MN
Zip: 551XX
Submitted Via: Web
Date Sent: 2023-02-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-13
Issue: Other features, terms, or problems
Subissue: Other problem
Consumer Complaint: On XXXX XXXX XXXX inadvertently applied an electronic bank payment to the wrong credit card. I contacted XXXX XXXX Barclay 's credit card company on XX/XX/XXXX, via an online form. They stated that I had a credit balance of {$1500.00} and that I should receive the check within XXXX to XXXX business days. I contacted them again on XXXX XXXX XXXX because I had not yet received the check. They said that " due to a system error, it does not appear as thought [ sic ] the first request went through '' and again stated that I would receive a check within XXXX to XXXX business days. I contacted them yet again today, XXXX XXXX XXXX because I had not yet received the check. They stated that the had completed my request as of today, XX/XX/XXXX, and that I would receive it within XXXX to XXXX business days. They refused to provide me with a check number as evidence that they actually issued it. They also suggested I contact customer service via telephone to speak with a manager. I did but hung up after being on hold for a XXXX XXXX.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 136XX
Submitted Via: Web
Date Sent: 2023-02-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-14
Issue: Getting a credit card
Subissue: Card opened as result of identity theft or fraud
Consumer Complaint: XX/XX/2023 Banana Republic card opened fraudulently at BANANA REPUBLIC - XXXX XXXX XXXX XXXX, XXXX XXXX XXXX CA XXXX Tel. ( XXXX ) XXXX Amount charged was XXXX XXXX XXXXXX/XX/2023 XXXX card used fraudulently at XXXX XXXX at XXXX XXXX XXXX XXXX XXXX XXXX, XXXX, CA XXXX XXXX Amount charged was approximately XXXX XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 94534
Submitted Via: Web
Date Sent: 2023-01-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-13
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: On or about XX/XX/22 to XX/XX/22, XXXX charges were made to my Barclays account by a dentist : {$1000.00} for the future cost of a crown, {$99.00} for some " club '' that they have which supposedly lowers the price of your services, and another {$99.00} which I presume was for the visit, which pretty much entailed having XXXX of their nurses glue the broken crown to the other half that remained in the mouth, and which promptly broke off again that evening at home. They glued the broken crown because their facilities did not have a lab that could do a temporary crown. Once the crown broke again, I knew I was not going back, called them the next day, canceled the crown, and demanded all my money back. I then disputed the charges on my bank card. Eventually, the dentist sent me a check for {$1000.00}, but nothing for the other {$190.00}. Barclays has embarked on a course of action that is at least inappropriate, if not illegal. They have added and removed these amounts at whim, without consulting with me, and the latest thing they did was send me a package ( more like a book ) of papers about the issue, I'm assuming. My eyesight is impaired and I can not be expected to read it. On information and belief, Barclays was aware of my eye condition before but, if not, I made sure to remind or notify them again tonight, when I tried to reach Barclays again. Unfortunately, or conveniently, the right department was closed tonight. Instead of a book, I need them to make sure that the {$1000.00} ( if paid by me on the account ) was reversed, and that I get my XXXX {$99.00} charges returned as well.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 34983
Submitted Via: Web
Date Sent: 2023-01-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-12
Issue: Fees or interest
Subissue: Problem with fees
Consumer Complaint: Barclay Credit Card had a ACH taken out on my checking account on XX/XX/XXXX. The next day they had a nationwide system glitch and tried to take payment again on XX/XX/XXXX My bank didn't pay the second time due to funds not being available. Barclay then did a reversal for duplicate payment ( there was never a duplicate payment ) on XX/XX/XXXX My bank sent payment back to Barclay on XX/XX/XXXX through the Federal Reserve System for retrieval. Barclay states they can't find the payment. I have faxed all the information from the bank to them with no resolution. I have been trying to get this resolved since XX/XX/XXXX to no avail. I have been charged late fees and finance charges on my account due to this. The majority of the fees have been removed but I was just charged {$65.00} finance charge on XX/XX/XXXX that no one can remove because they can't find payment that was sent back. Barclay still shows me owing the amount of XXXX which is not in my bank account. I have a copy of all the banking information. I need someone to please help me resolve this issue. I don't want this affecting my credit report. I have also filed a complaint with the Better Business Bureau. Thank You, XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: AR
Zip: 72032
Submitted Via: Web
Date Sent: 2023-01-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A