Date Received: 2023-01-26
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: I do not have any late payments listed against my closed account, but there is still a delequency listed against my account. I have reached out to the credit card company countless times and they have verified that there are no late fee payments against my account. I have requested them to remove the delequency against my account since I have no late payments. But there is no update to my account so far. They promised to give me a good will letter, but instead I received a letter saying this report can not be generated. My score has gotten greatly affected by this and I am currently struggling with my loans currently because of this. I used to have execellent credit score in the range XXXX and now it dropped by XXXX points because of their error. It has made my life very difficult
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 78759
Submitted Via: Web
Date Sent: 2023-01-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-25
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: On XX/XX/2022 when I was checking my Barclays VISA credit card account, I found that two unauthorized users had been added to my account fraudulently and both had made two purchases each charged to the account fraudulently. I had not authorized any new users to the account nor did I know either of the added users. I notified Barclays that these users were fraudulent and Barclays removed the one user and charges that were made but not the second user. The fraudulent users name that wasnt removed is XXXX XXXX. I do not know a person by this name and I did not authorize the person added to my account. This person had made two purchases on XX/XX/2022, XXXX XXXX for {$43.00} and XXXX for {$370.00}. Shortly after this date, someone changed the users name, password and mailing address to XXXX XXXX XXXX, XXXX, OH XXXX. At this point I was locked out of my account and Barclays would not remove the charges from the account. I have tried unsuccessfully many times since then to have Barclays remove the fraudulent charges but they refuse, saying a card had been used for the purchases. I did not travel to XXXX, OH in XXXX or anytime this year and the credit card has been in my possession since I received it. I have also reported this action to the XXXX XXXX XXXX XXXX. I request that Barclays remove the charges from my account and clear the delinquent postings on the credit reporting agencies.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: IA
Zip: 527XX
Submitted Via: Web
Date Sent: 2023-01-25
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-25
Issue: Getting a credit card
Subissue: Card opened as result of identity theft or fraud
Consumer Complaint: I noticed a credit card account was opened on my credit report and it was not opened by me. I contacted the company ( Barclays Bank Delaware ) and informed them that the account was opened fraudulently. They froze the account and said they would investigate. I also filed a complaint through the credit reporting agencies. Bot the card company and the credit agencies sent me a letter saying that they had investigated and discovered that the information was accurate. Meaning they believed that I opened the card!! I need help getting this debt and fraudulent account removed from my credit history, and the perpetrator of this needs to be found and charged with a crime.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33707
Submitted Via: Web
Date Sent: 2023-01-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-25
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: Accounts from Barclays, XXXX, XXXX, XXXX all show remarks that the account is managed by a debt counciling service. It is not longer managed by them as the account is paid off and the account is closed and paid as agreed.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: OH
Zip: 442XX
Submitted Via: Web
Date Sent: 2023-01-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-24
Issue: Closing your account
Subissue: Company closed your account
Consumer Complaint: Barclays closed XXXX of my accounts XXXX XXXX XXXX XXXX Jet Blue plus Barclays XXXX XXXX XXXX XXXX The cards were restricted due to verify my identity. Which i cooperated with Barclays and faxed my drivers license, social security card ( FRONT AND BACK COPIES ) and a bank statement. Then i get a letter saying the accounts are closed cause the stuff i sent was insufficient Which Im confused cause i sent everything they asked for. If something was difficult to read or messed up in the fax they can easily tell me and i would mail the documents instead. For them to shut XXXX accounts Ive had for years and always paid off was a slap in the face to me. They sent me XXXX letters saying they need documents and another letter saying the account is closed cause of insufficient documentation which is confusing cause now i dont know which letter i need to believe
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 95377
Submitted Via: Web
Date Sent: 2023-01-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-24
Issue: Getting a credit card
Subissue: Card opened as result of identity theft or fraud
Consumer Complaint: I have spoken to Barclays bank in the last 10 months I would estimate XXXX to XXXX times, first they promised me that this is not my responsibility and then renege, now they have done it again after 10 months and releasing the original application to me, which proves that I did not open this card, please help
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 109XX
Submitted Via: Web
Date Sent: 2023-01-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-24
Issue: Problem when making payments
Subissue: Problem during payment process
Consumer Complaint: I have a business credit card with Barclays, a XXXX card. On XX/XX/XXXX I mailed in a payment by check for the full balance at the time, {$2600.00}, check # XXXX from XXXX XXXX XXXX. The face of the check had the last XXXX digits of my account number on it, and it was enclosed in a sheet of white paper with my full name and address and account number. That payment was never credited, and on XX/XX/XXXX my payment went past due. Around that time my card was locked and i called to see what happened. I was told they never received the payment. On XX/XX/XXXX the check was paid by my bank. When i discovered this I called on XX/XX/XXXX and spoke to a security person to confirm that Barclays had cashed the check. On the back of the check, was a stamp with the following : XXXX XXXXXXXX XXXX XXXXXXXX XXXX at XXXX XXXXXXXX XXXX XXXX XXXXXXXX XXXX XXXX Barclays XXXX I spoke to XXXX, who was a manager. She said she would open a missing payments case so the matter could be resolved. She told me it would take a XXXX of days. On XX/XX/XXXX the card was still locked and i called on the status of the missing payments case and spoke to manager XXXX XXXX. I was told a missing payments case had never been opened. XXXX XXXX opened a missing payments case # XXXX. She transferred me to XXXX in customer service to help me. XXXX told me that the payment HAD been located. XXXX told me that she could apply a credit to my account that would unlock my card within about a day. On XX/XX/XXXX the card is still locked. I called and talked to XXXX XXXX who told me that the payment had NOT been located. XXXX told me the missing payments case would take XXXX days to to resolve. He also told me I would receive a letter in the mail with information from the investigation. I told him I was not at my home address, i was traveling, and could not receive mail until XX/XX/XXXX. He told me if i could not receive the letter the investigation would be closed. This is outrageous and unreasonable, as Barclays has my phone number, email address, and there is a " messages '' portal in my online Barclays account where they can communicate with me. Barclays lost my check for nearly a month, locked my account and charged me finance fees and late fees. Then they cashed my check. They have the money, as of XX/XX/XXXX. Yet they give me conflicting information, fail to start the required missing payments case in a timely manner, and refuse to unlock my card, despite the fact that I PAID my balance and they received it. Now they tell me that because i am not at my home address to receive a paper letter, that the investigation will likely be closed and I suppose the payment never credited.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 11237
Submitted Via: Web
Date Sent: 2023-01-24
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-24
Issue: Problem when making payments
Subissue: Problem during payment process
Consumer Complaint: On XX/XX/XXXXXXXX XXXX XXXX XXXX I sent a payment ( XXXX money order # XXXX ) via Priority mail tracking number XXXX to Barclays Bank for my credit card, and it was received by them on XX/XX/2023 before noon. The Due date of my XXXX statement for the credit card was XX/XX/2023. I was still charged XXXX cents for interest charges for a payment made and received on time.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33176
Submitted Via: Web
Date Sent: 2023-01-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-23
Issue: Other features, terms, or problems
Subissue: Problem with customer service
Consumer Complaint: I open a Jetblue credit card in XX/XX/2022. I have tried numerous times to log into my account and was unable. I have called customer numerous time spending many hours trying to rectify this problem with no results.Now when I call I get put on hold and know XXXX picks up. I would just cancel the card but I have a lot of points on it. They gave me and incident number XXXX If that is any help.
Company Response:
State: FL
Zip: 34997
Submitted Via: Web
Date Sent: 2023-02-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-23
Issue: Other features, terms, or problems
Subissue: Other problem
Consumer Complaint: For months the company continues to take unauthorized payments from my checking account. I have an automatic payment set up for a certain amount and they keep taking out more than that amount. I have called and have been told repeatedly its fixed and it continues to happen.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NC
Zip: 27312
Submitted Via: Web
Date Sent: 2023-01-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A