Date Received: 2023-03-22
Issue: Attempts to collect debt not owed
Subissue: Debt was already discharged in bankruptcy and is no longer owed
Consumer Complaint: Company called and told me they were moving forward with the courts and will be garnishing my wages for a debt that was discarded in a bankruptcy. They did not want my attorneys information as they said they were going through with a lawsuit against me. They claimed the debt was from Juniper Bank.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 14215
Submitted Via: Web
Date Sent: 2023-04-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-22
Issue: Took or threatened to take negative or legal action
Subissue: Threatened or suggested your credit would be damaged
Consumer Complaint: While we were in Tennessee in XX/XX/2018 we stayed at a Wyndham XXXX. While there, during a 2 day presentation ( was not the normal 90 minutes they advertise ), we were presented with the proposition to purchase Penthouse accommodations at their resorts. Husband was interested so he asked for information. During the " 2 days '' and a promise to call us ( still waiting for the telephone call ), he showed more interest. We came back to Indiana thinking we would have much bigger and better rooms on our next trip. What a joke we later discover. This came to husband via someone by telephone telling him he needed to check his deed. It was for a timeshare somewhere in Florida. The word Florida was NEVER mentioned during the 2 day presentation. He proceeded to contact a lawyer which was aware of this happening to individuals by Wyndham XXXX. Never got any good results as the attorney died. Then we are notified that Barclays Bank was involved in the lawsuit and never have figured that out as to why. Since then my husband has died and I have lost the business so I have no income. I would like to have this removed from credit report as they car CROOKED and they know it.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: IN
Zip: 479XX
Submitted Via: Web
Date Sent: 2023-04-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-22
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: I hired a moving company, and the men stole valuable jewelry from me. I will not pay for this service. XX/XX/23, posted XX/XX/23 XXXX XXXX XXXX XXXX XXXX. {$2200.00} XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX FL XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33441
Submitted Via: Web
Date Sent: 2023-04-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-22
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: I'm composing this complaint to BARCLAYS BANK DELAWARE. I wrote to them about the errors in my report, including dates of last activity, dates opened, dates reported, and payment status, among other things. They claimed to have conducted a thorough investigation, despite the fact that it took them more than 30 days to finish it. However, when I reviewed my report, I found that nothing had changed. The false information is still being reported. Numerous times, my rights have been violated. According to 15 U.S.C. 1681, section 602 A, I have the right to privacy. Section 2 of 15 U.S.C. 1681, Section 604 A.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 10462
Submitted Via: Web
Date Sent: 2023-03-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-22
Issue: Advertising and marketing, including promotional offers
Subissue: Didn't receive advertised or promotional terms
Consumer Complaint: To Whom it May Concern : I send this complaint with respect a credit card I recently opened with Barclaysspecifically the XXXX XXXX XXXX XXXX product. Shortly after opening the account, in XX/XX/XXXX, I received an offer for 0 % interest for 14 months on all balance transfers. After reading the terms and conditions I was quite confused and called the customer service number provided on my card. Namely, I did not understand how interest would be applied to purchases versus the balance transfer. In other words, would I see two statements, one with the balance transfer amount and a 0 % interest rate v. Purchases amount with the 24 % interest rate. The representative explained that once I initiated the balance transfer my interest rate would drop to 0 % for BOTH purchases and the balance transfer. I confirmed this was the case over and over with the rep during the nearly 10 minute call as I recently moved into a new home and had significant purchases to make for the home. Based on the the representatives statements, I spent nearly {$10000.00} on the card. I would never have done so but for her continued promises that I would have a 0 % interest rate on purchases. Indeed, it makes sense as I could have spent this amount on another card and just transferred that amount to my Aviator card and captured the 0 % interest. Subsequently, after I made the purchases, I checked my online account and saw that the interest rate was still 24 % on purchase. I immediately called customer service who told me, in sum and substance, our rep was wrong but we are not going to honor what she told you. I begged that they please listen to the call and call me back. They promised to do so and call back in 48 hours. The next call I received was simply horrible. This third representative had not listened to the original call, as promised, and essentially told me too bad you are stuck with this interest rate and there is nothing she could or would do. She also refused to provide me with a copy of the original phone call. I reiterated that I wanted a copy of the original call and to speak with someone who had actually listened to the call, as promised. Absent honoring those simple requests, I would pursue a complaint with appropriate agencies to protect my rights as a consumer. She told me someone would call me, again ; I have yet to receive any further calls. I am a XXXX XXXX and fairly sophisticated in reading and interpreting contracts. The terms and conditions presented were so confusing, hence my call for clarification. If I could not understand the terms and conditions, I assume it would be quite difficult for the average consumer. I emphasize I would have never spent thousands of dollars on this card but for Aviator Mastercards false representations that my interest rate would be 0 % on purchases for 14 months. The failure to honor this is fraud which is going to cost me dearly and put me in a very bad place financially. I respectfully request that the company be forced to honor the 0 % interest rate promised until XX/XX/XXXX on all purchases on my card following the balance transfer. Thank you in advance for your assistance with this very stressful matter.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 34638
Submitted Via: Web
Date Sent: 2023-03-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-22
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: Dispute with XXXX XXXX XXXX, XXXX XXXX XXXX XXXX XXXX XXXX, XXXX, XXXX XXXX XXXX XXXX Case # XXXX XXXX XXXX Tracking Number : XXXX Aloha Sir, As a long time user of XXXX XXXX and their credit card Im contacting you to say you are my last best hope. Im having trouble getting a satisfactory resolution to my dispute with Barclays and XXXX XXXX XXXX over their payment of a transaction I made on the internet which I tried immediately to cancel because it wasnt what Id ordered. This whole situation has been very frustrating, time consuming, and disappointing. Please note the number of case numbers, representing people in Barclays Dispute Department that Ive talked to and the number of times that Ive had to repeat my story needlessly. Ive lost faith in both XXXX and my XXXX XXXX Credit Card. The XXXX website was flakey when I made my purchase, requiring me to keep replacing the duvet size before I could order. Then when I received the receipt within minutes of placing my order it showed the wrong size which made it useless to me. I responded immediately ( XX/XX/XXXX ) by email to say that it wasnt what I ordered. No response. The next day I received an email thanking me for my purchase. I responded ( XX/XX/XXXX ) again saying that this was not what I ordered and that it was not an acceptable change and tried to cancel the order. No response. The next day ( XX/XX/XXXX ) I contacted XXXX with whom Id made the purchase to ask them to cancel the purchase because it wasnt as requested. It was shortly after that that I registered my complaint with my XXXX XXXX Credit card online. Apparently by reporting the dispute to my XXXX XXXX Credit card company XXXX dropped the original dispute. They didnt tell me this.by the way. Which is funny because later Barclays would tell me that I should pursue my case through XXXX. XXXX XXXX from Barclays the Office of the President called after I complained to XXXX XXXX at XXXX XXXX XXXX in XXXX. XXXX had gone to bat for us and relayed our complaint to a higher up which we appreciated. Now doesnt return our phone calls. However, XXXX XXXX from the Office of Barclays President said they denied the claim because a ) the vendor had fulfilled their end of the transaction and b ) contacted us twice. Neither is true. Not once did I hear from the vendor and no, they did not fulfill their end. All I heard from them were their advertising emails They were notified the item was not what I ordered and chose to not respond. Barclays chose to take their word over mine, a long time XXXX XXXX customer and card holder. If you check the USPS timeline youll see that the package wasnt accepted for shipping until XX/XX/XXXX and probably not shipped until XX/XX/XXXX. Again the XXXX timeline will also tell you that I didnt receive the package until XX/XX/XXXX and without opening it refused the delivery on XXXX for which I have a USPS receipt.. XXXX XXXX from Barclays informs me that XXXX had received the package and they say they couldnt accept it because of the pandemic. So Im out {$120.00}. Please help me get my money back.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: HI
Zip: 96753
Submitted Via: Web
Date Sent: 2023-04-21
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-21
Issue: Trouble using your card
Subissue: Can't use card to make purchases
Consumer Complaint: The card was denied and company wanted my SS card my license my passport Never heard of this
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-04-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-21
Issue: Trouble using your card
Subissue: Can't use card to make purchases
Consumer Complaint: Barclays Jetblue Master Card sent me a notification on XX/XX/XXXX requesting account information. they determined that they needed to collect additional information for their files. they requested a copy of my drivers lic, my social security card and an electric, gas or bank statement. They went on to say if they don't receive this information within 30 days my account will be blocked. Seven days after receiving this letter I sent the information by faxing it over to them. I faxed this information on XXXX XXXX at XXXX XXXX. There station Id no was XXXX and results were ok sent. XX/XX/XXXX I received another letter stating that my account has been blocked. I than placed a call to Barclays and was told that they never received the information that they requested. I resent the information again on XX/XX/XXXX at XXXX XXXX Again to the same station Id XXXX. Since Than I have been calling and spending countless hours on the phone with them. They did advise me that they have the information needed and it will take 24 to 48 hrs to unblock the account. Well, this has been going on since XX/XX/XXXX. I Tried again today XX/XX/XXXX and was told the same thing that It will take 2 days to unblock. I have done everything that they requested to no avail. At this point I am being transferred from agent to agent that does nothing. I fly JetBlue frequently and use the card for that reason Can you please help me with getting this issue resolved. Thank you XXXX XXXX XXXX XXXX XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 110XX
Submitted Via: Web
Date Sent: 2023-04-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-21
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Was not notified of investigation status or results
Consumer Complaint: I am writing this complaint against Barclays Bank Delaware for their failure to respond to my dispute within 30 days of receiving my letter, which is required by law. This issue arose when I discovered discrepancies and incorrect information on my credit report, and I promptly disputed these items on XX/XX/2023. In my dispute, I provided clear evidence and explanations as to why the reported information was inaccurate and incomplete. Despite my efforts, Barclays Bank Delaware failed to respond within the required time frame, which is a direct violation of the Fair Credit Reporting Act ( FCRA ). Due to Barclays Bank Delawares inaction, my credit score has been negatively impacted and I have experienced significant financial harm. I have been unable to obtain credit, loans, and other financial services due to the inaccurate and incomplete information on my credit report. This has caused me considerable stress and has disrupted my life significantly.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 92656
Submitted Via: Web
Date Sent: 2023-03-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-22
Issue: Attempts to collect debt not owed
Subissue: Debt was result of identity theft
Consumer Complaint: In XX/XX/XXXX XXXX XXXX XXXX XXXX was hacked in which thousands of DoD employees information was stolen, I am one of those victims. I and my wife were both formally notified by the XXXX of the incident and given identity protection for two years. Beginning in XXXX through now my wife and I have both been the victim of several credit theft with several attempts at withdrawing money from our savings account and attempting to open new credit cards through our bank, XXXX. Around XXXX XXXX I received a bill from Barclay Bank Delaware claiming I open an account and now I owe them {$690.00}. I called their customer service several times and all they could tell me is I owe them money for an unknown purchase. I never requested a XXXX credit card ; I never received a XXXX credit card or monthly bill. XXXX is now harassing me with constant demand letters from debt collectors such as XXXX XXXX services, XXXX XXXX XXXX XXXX and XXXX XXXX XXXX XXXX XXXX. I have responded to each demand letter and all that Barclays does is utilize a different collection agency. I'm also receiving debt demand letters for an induvial who I don't know and does not live at my address.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 77316
Submitted Via: Web
Date Sent: 2023-03-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A