Date Received: 2023-04-16
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: As of XX/XX/2022, I checked my credit profile and noticed a credit card account for Barclay. I immediately contacted XXXX XXXX and XXXX and the credit card company to notify them that this account was a fraudulent account that did not belong to me because I have never had any past business dealings or account with this company before. At this time the credit card company and XXXX XXXX, and XXXX are refusing to remove this fraudulent account from my credit file. They have also refused to provide me with any type of documentation proving that this account belongs to me. This situation has caused me a lot of stress because I should not be penalized or punished due to the fact that I am a victim of identity theft. The best course of action to resolve this issue is to have the fraudulent account removed from collections and removed from my credit report.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33617
Submitted Via: Web
Date Sent: 2023-04-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-16
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: In accordance with fair Credit Reporting act BARCLAYS account has violated my rights. 15 USC 1681 Section 602 states i have the right to privacy. 15 USC 1681 Section 604 A section 2 states a consumer reporting agency can not furnish an account without my written instructions. 15 USC 1666b : a creditor may not treat a payment on a loan under an open end consumer credit plan as late for any purpose.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 93619
Submitted Via: Web
Date Sent: 2023-04-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-15
Issue: Other features, terms, or problems
Subissue: Other problem
Consumer Complaint: On XX/XX/2021 we booked 4 rooms at the XXXX XXXX XXXX using our Barclays card. Our scheduled stay was from XX/XX/2021 to XX/XX/2021. Due to XXXX XXXX we stayed only one night in 3 rooms. Prior to arriving I cancelled the 4th room on XX/XX/2021. We cancelled the remaining nights on XX/XX/2021 morning. Our family was trying to get a XXXX test but was unable to so we travel back home to be tested. The hotel was fully aware and we were advice we would receive a call from the manager. We never received a call back after several calls. We informed XXXX and disputed the additional nights. Upon receiving our bill we had additional charges we never agreed upon. We disputed with XXXX and the denied our claim stating we agree with all charges. Was advised to write a letter which I did. Sent via fax and postal services. Called to check status in XX/XX/2021. Was advised received and still reviewing. Reviewing old statements and realized today this was never fully resolved. Charges on XX/XX/2021 {$700.00}, on XX/XX/2021 {$710.00}, on XX/XX/2021 {$40.00} ( dont know what this charge is for ).
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MD
Zip: 21040
Submitted Via: Web
Date Sent: 2023-04-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-16
Issue: Took or threatened to take negative or legal action
Subissue: Threatened or suggested your credit would be damaged
Consumer Complaint: XXXX XXXX repeatedly called me since they bought this debt. Threatened to sue me regularly. Unwillingly provide contract agreement to verify this is my debt.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: VA
Zip: 223XX
Submitted Via: Web
Date Sent: 2023-04-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-15
Issue: Advertising and marketing, including promotional offers
Subissue: Didn't receive advertised or promotional terms
Consumer Complaint: Hello, I am holding XXXX XXXX with XXXX Miles and More Program. As part of Barclay 's Miles & More Mastercard Benefits ( please see attached screenshot from the Barclay 's ), I am entitled to get Annual Fee Waiver. I have contacted Barclay 's customer support team over their secure message and phone. None of the representative were able to assist me on this issue. They asked me to contact XXXX which does not have anything to do with Barclay 's annual fee at all. Last representative that I talked on XX/XX/2023, called XXXX Miles & More to verify my Senator status. Although the XXXX agent was able to confirm my status, they further asked my XXXX XXXX copy via FAX, yes in XXXX they still want me to FAX a document. I sent out 3 faxes under the case number XXXX, and still not yet received any communication or update on my account.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 902XX
Submitted Via: Web
Date Sent: 2023-04-15
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-14
Issue: Other features, terms, or problems
Subissue: Problem with rewards from credit card
Consumer Complaint: I was honored XXXX bonus miles towards my XXXX XXXX XXXX account ( XXXX ) however to date I have not received it. I have contacted XXXX a few times and lets voicemails, but no one is calling be back.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-04-14
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-14
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: I have noticed that the following companies are reporting addresses that are not mine, I have provided a copy of my Drivers license, and these Banks have Account charged my account without sending me a 1099C Under Section 166 of the Internal Revenue Code, All debts or Accounts are charged off. Must send the consumer a 1099C which I have not received from this bank. BARCLAYS BANK DELAWARE, XXXX XXXX XXXX XXXX XXXX are bank ( as defined in 1.166-2 ( d ) ( 4 ) ( i ) of the Income Tax Regulations ) and is subject to supervision by Federal authorities. BARCLAYS BANK DELAWARE, XXXX XXXX, XXXXXXXX XXXX has elected under 1.166-2 ( d ) ( 3 ) to use the conformity method of accounting to determine when debts owed to BARCLAYS BANK DELAWARE XXXX XXXX XXXX, XXXXXXXX XXXX become worthless bad debts. 15 U.S. Code 1681b - ( a ) ( 1 ) ( 2 ) Permissible purposes of consumer reports 15 U.S. Code 1681a - ( 2 ) ( A ) ( i ) 15 U.S. Code 1681a - ( 2 ) ( B ) 15 U.S. Code 1681e - ( b )
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 78227
Submitted Via: Web
Date Sent: 2023-04-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-14
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: I called the company on XX/XX/XXXX to dispute a charges with XXXX. They sent me a letter dated XX/XX/XXXX stating it had been resolved in my favor. I called on XX/XX/XXXX to say it was not resolved because charges still on my card. They said I had to send a fax to the billing dispute section which I did on XX/XX/XXXX. I was assured no interest or late fees would be charged. No response as of XX/XX/XXXX so I called again. I was passed around from one person to the next. They would not even confirm receiving my fax. A supervisor was supposed to get back with me. I was assured again no interest or late fees will be charged because still disputing. I called again on XX/XX/XXXX because no response. XXXX confirmed nothing done since my call on XX/XX/XXXX. Assigned a new case number. Was supposed to get call from account manager. Assured again no interest or late fees to be charged. Still no response so sent another fax on XX/XX/XXXX. By XX/XX/XXXX, still no resolution or written communication to XX/XX/XXXX or XX/XX/XXXX fax so I called again. You get passed around from person to person with no one able to make a decision. Despite assurances no interest or late fees, I have been charged {$29.00} in late fees and {$29.00} in interest. I resolved my issue with directly with XXXX but I want these fees refunded to me. Barclays handling of this dispute is completely unacceptable.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 32303
Submitted Via: Web
Date Sent: 2023-04-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-14
Issue: Advertising and marketing, including promotional offers
Subissue: Didn't receive advertised or promotional terms
Consumer Complaint: Issue : Barclays Bank not honoring promotional offers. I held a Barclays Bank personal Mastercard from XX/XX/XXXX through XX/XX/XXXX. During such time Barclays held 2 promotions for bonus airline miles ( 5 times miles ) if money was spent in the specified categories during the promotional period. Attached is a screenshot of one of the promotions for illustrative purposes. During both promotions I appropriately signed up for the offer, spent money in the relevant categories, but was never provided the bonus airline miles. I contacted Barclays customer service multiple times in the past 6 months. In each of the calls ( most recently XX/XX/XXXX ), the customer service agents confirmed that I DID indeed sign up for the promotions, I DID spend in the appropriate categories, and I did NOT receive the appropriate bonus. On the last call ( XX/XX/XXXX ) I was told that it was resolved and that I would receive the appropriate bonus within 8 weeks. It has now been 8 weeks and I have yet to receive any resolution. During my last call with Barclays I closed my account since their customer service and product are so poor. Barclays bank owes me approximately XXXX miles that I earned but did not receive. This is very valuable to me and I used the card specifically for these benefits. I have attempted for months to resolve this with Barclays, but have been unable to attain any resolution. Thank you in advance for your assistance.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 926XX
Submitted Via: Web
Date Sent: 2023-04-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-14
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: On XX/XX/2023, I purchased gasoline at a XXXX station in XXXX with the following address : Service Station XXXX XXXX XXXX XXXX XXXX, XXXX XXXX, de XXXX XXXX. XXXX XXXX XXXX XXXX XXXX, XXXX XXXX XXXX, XXXX XXXX, XXXX. XXXX, XXXX XXXX, XXXX XXXX The attendant spoke limited English and I speak limited XXXX. I tried to pay by credit card, but my credit card company ( Barclays Jet Blue Mastercard ) immediately flagged it as a potentially fraudulent purchase by simultaneously sending me text and email messages and calling my cellphone. Instead of dealing with my credit card while struggling to communicate with the attendant in XXXX, I paid in cash. The total was {$540.00} pesos. When I returned to the United States, I saw a charge for {$540.00} USD on my credit card statement ( Barclays Jet Blue Mastercard ). Unfortunately, I did not save the receipt for the cash purchase, which my credit card company is requiring for the dispute resolution process. Because I selected " paid by other means '' as the basis of my dispute, Barclays will not reach out to XXXX on my behalf to request a copy of the business records. Nor will they allow me to change the basis of the dispute to fraud so I can obtain additional assistance from their dispute resolution department. After receiving a written letter from Barclays denying my dispute, I called to explain the situation and to request either an extension of time or to change the dispute basis. I also sent a certified letter describing the situation in detail, including copies of emails and online complaints I filed with XXXX to show my efforts, and requested they reopen my dispute. I received confirmation that the letter was delivered to Barclay 's XXXX XXXX XXXX XX/XX/2023, but they have not signed for it yet. I have tried repeatedly to get in touch with XXXX by online complaint forms, emailing various email addresses, and mailing a letter in English and XXXX. I have received no response to any of my inquiries. I requested either a copy of the records showing a cash payment in the amount of approximately {$540.00} pesos on XX/XX/2023 or for them to reverse the charge on my credit card. I have repeatedly tried calling XXXX at the number on their website ( XXXX ), but the recording is in XXXX and I have been unsuccessful in reaching an operator. To summarize, the problem with the charge on my credit card is two-fold : 1. I already paid the full amount of {$540.00} pesos at the gas station in XXXX. 2. The charge for the gasoline I purchased in XXXX was {$540.00} pesos, which is approximately {$40.00} U.S. dollars. The amount I am being charged on my credit card is {$540.00} U.S. dollars, which is a fraudulent amount. Complaint Against Barclays JetBlue Mastercard and XXXX Amount of Loss {$540.00} Incident Date XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: VT
Zip: 054XX
Submitted Via: Web
Date Sent: 2023-04-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A