Date Received: 2023-05-11
Issue: Problem with a purchase shown on your statement
Subissue: Card was charged for something you did not purchase with the card
Consumer Complaint: Concerning Barclay Credit Card XXXXXXXX XXXX XXXX XXXXXXXX DE XXXX. XX/XX/XXXX unknown person gained access via internet to my Barclay credit card account and requested a cash advance of {$6500.00} to be deposited to a checking account at XXXX XXXX. Barclays was informed at that time and a fraud investigation was started. Card was closed. In XXXX the charge was still on my account so another fraud investigation was opened, second card closed. XX/XX/XXXX I was informed the investigation was still open and to wait. XX/XX/XXXX a letter was sent to my home stating the investigation had been closed because I confirmed it was my transaction. I never talked to Barclays nor did I tell them it was my transaction. I was not at my home when the letter came. In XXXX I again called about the charge and another fraud investigation was opened. At that time I notified and filed reports with XXXX, my local police department, the FTC.gov, and IC3.gov. and sent another letter to Barclays. XX/XX/XXXX XXXX sent my fraud packet to Barclays. On XX/XX/XXXX XXXX and I called Barclays fraud investigator XXXX # XXXX and he assured us that the case would be escalated and there would be an update 7-10 business days. XXXX and I called again on XX/XX/XXXX and fraud department said investigation had not been completed. A supervisor said he would call me back within 10 minutes with an update, he did not. This charge has been on my account for nearly 9 months with no resolution. In XXXX I was told 90 days or two billing cycles and the charge would be removed. I have written letters, called repeatedly, have not been able to use this card, high rate interest is accruing, and my credit score has gone from excellent to poor. I refuse to pay this because it was theft from someone I do not know. Please help me. Barclays is doing nothing. I can send any information you may need concerning this matter. Thank you.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: AZ
Zip: 851XX
Submitted Via: Web
Date Sent: 2023-05-11
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-10
Issue: Closing your account
Subissue: Company closed your account
Consumer Complaint: Hello, I have an Old Navy XXXX card that was converted to a different lender ( XXXXXXXX XXXX to Barclays ). I never received a new credit card or any information about making a payment or setting up an online portal via email, which was my preferred communication method, or via phone. I began receiving emails about needing to make a payment to Barclay, but wasnt able to open a web portal because I never received a card to verify the account on their website. A few months ago, my husband called a Barclay help number and set up recurring payments to have us back in good standing. Recently I have received calls saying I havent made payments. The company never processed the payment my husband set up and never sent me a new card. I called again today to try to find out what happened and the company has closed my account. I now am not able to make payments or check my balance or request a new card, as I still dont have web portal access. I am very worried that this will negatively impact my credit score, even though we have tried many times to resolve the issue on our own. Please help!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CO
Zip: 80211
Submitted Via: Web
Date Sent: 2023-05-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-11
Issue: Closing your account
Subissue: Can't close your account
Consumer Complaint: Today, I got an alert from a credit monitoring service that the balance on a card went up, which is not too unusual as usage fluctuates on all my open cards obviously. This notification stuck out as it was for Barclays and I have no open accounts with them. I had the apple financing card through Barclays since XXXX, which was a XXXX XXXX. This was then converted into the Barclays view mastercard after XXXX cut ties with them a couple years ago. I closed the view card in XXXX of XXXX. I log into my online account and see a XXXX charge from XXXX on XX/XX/XXXX, I now had a statement and a payment due on an account I closed and paid in full. I call Barclays and tell them this is not legitimate and ask why on earth they let a charge go through XXXX XXXX after the account was closed. They then tell me this charge was not only on the closed account, but it was on the XXXX XXXX number ( back before they moved me to the mastercard ). They can not answer why their system is set up to accept charges on closed accounts. They issued me a provisional credit while they " investigate '' the fraud claim. Barclays let a charge go through on a closed account ( not recently either ) from an old card number ( and different network entirely ) when I had " XXXX '' available credit ( according to their automated system. My credit reports also show this account is open again and has a balance, neither of which should have happened. I can not provide the CFPB with the account number as it has been closed XXXX years and I no longer have the card.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: DC
Zip: 20008
Submitted Via: Web
Date Sent: 2023-05-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-09
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: I made a purchase on XXXX on XXXX XXXX using my Black Card mastercard for {$2200.00} Items were counterfeit and I filed a dispute on my black card so I wont be responsible to pay the amount on my statement. I sent third-party confirmation that items were fake. Credit card company took months to get back to XXXX and closed the case. They advised to return the product back to the seller and send them a confirmation of the return in XXXX and assured me that the case will be reponed and case will be ruled in my favor since i am following the instructions. The merchandise was shipped back on XX/XX/XXXX to the seller and seller received the merchandise back on XX/XX/XXXX ( international ). I sent all the paperwork to the credit card and keep calling to see if it was received. After numerous follow ups I was assured on XX/XX/24 by XXXX ( the credit card rep ) that the case has been reopened and received my paperwork and case is under review. Please note, that the calls are recorded. I kept requesting the call back from a supervisor 4 times ( which was promised within 24-48 hours ) and only received it on XXXX. The supervisor advised that they nothing can be done at this point and case cant be reopen due to a time frame past and i got misinformed by the credit card representatives.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 117XX
Submitted Via: Web
Date Sent: 2023-05-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-09
Issue: Fees or interest
Subissue: Unexpected increase in interest rate
Consumer Complaint: THIS IS THE TEXT OF MY COMPLAINT FILES WITH BARCLAYS 'S BANK regarding my JET BLUE MasterCArd Credit Card This is regarding my complaint # XXXX regarding a Balance Transfer that I did back on XX/XX/ under 0 % BALANCE TRANSFER OFFER. Somehow I am being charged HIGH REGULAR INTEREST for that balance transferred, when the ONLY REASON why I made it was to get the benefit of the 0 % INTEREST RATE to pay over the time. There is no logical way that a Customer prefers to pay interest on a Balance Transfer over a 0 % OFFER in any way. NO ONE IS SO XXXX!!!! I waited 5-7 business days and called again to be disappointed to hear from XXXX that the case has not even been moved anywhere. I asked to be transferred to a MANAGER and I was told that it would take 48-72 Hours for that to happen. I HOPE IT HAPPENS before my next payment date on XX/XX/. The agent who took care of me today XXXX credited me some of the interest or fees but that's not all that has been charged so far. A FINAL RESOLUTION WILL BE THAT THE INTEREST Rate be adjusted to 0 % honoring your offer. and all interest charged to be void eversed. So far, I see that I have been charged interest on the Balance Transfer for the past two ( 2 ) statement periods, in addition to the {$75.00} initial fee. Sere below that I paid in full the credit card balance on XXXX just to have the amount under 0 % Balance Transfer to pay over the time. INTEREST CHARGE-BALANCE T XXXX XXXX XXXX {$39.00} XX/XX/2023 {$17.00} Payment Received XXXX XXXX XXXX XXXX {$1400.00} BALANCE TRANSFER FEE XX/XX/2023 {$75.00}
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33028
Submitted Via: Web
Date Sent: 2023-05-09
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-09
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: BARCLAYS/ XXXX XXXX Credit Card charged me up to {$4000.00} off of plane tickets for the same destination, the same date at the same time. I started a dispute, since XX/XX/XXXX but Barclays was only able to fix half of the charges. I contacted XXXX and they refunded the rest amount {$1500.00} in XX/XX/XXXX. I have proper documentation that shows three amounts being refunded : {$520.00}, {$490.00}, and {$490.00} for a total of : {$1500.00} which was refunded but it is the same current balance Barclay 's is charging me still. Please check XXXX amounts refunded match the same amount Barclays is still charging me in my Bank Statement XX/XX/XXXX. Please advise on how to proceed, since I have been fighting this since XX/XX/XXXX Complaint Number is : XXXX. I work for the XXXX XXXX and I must not lose my XXXX XXXX over Fraudulent Charges I am not responsible for.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: VA
Zip: 23518
Submitted Via: Web
Date Sent: 2023-05-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-09
Issue: Other features, terms, or problems
Subissue: Other problem
Consumer Complaint: On XX/XX/XXXX, I sent the below letter to Barclay Card to dispute a transaction : On XX/XX/2023 I bought a car using XXXX from a private individual for {$5500.00}. XXXX is linked to my Barclay account. Unfortunately, the seller initially provided the wrong email address for the XXXX account. The first payment went to the wrong person. There were XXXX payments made that day. XXXX was to XXXX XXXX. The other to XXXX XXXX XXXX. Both payments were for {$5500.00}. The payment to XXXX XXXX XXXX is correct. The payment to XXXX XXXX is incorrect. We immediately contacted XXXX in an attempt to resolve the issue. I am attaching the correspondence with XXXX, including correspondence with the wrong XXXX XXXX where she makes it clear that she doesn't know anything about the {$5500.00} and further states I hope you get your money. Despite this, XXXX essentially passed the buck and informed us to take it upwith Barclay. I called Barclay during this time and I was informed to try to resolve the issue with XXXX first. To summarize : a payment for {$5500.00} was made to the wrong XXXX XXXX. She makes it clear that she doesn't know me, and has not done business with me. She has not requested {$5500.00} from me. Despite this, the {$5500.00} is still being charged against my card. On XX/XX/2023 Barclay denied my claim.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NC
Zip: 286XX
Submitted Via: Web
Date Sent: 2023-06-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-09
Issue: Other features, terms, or problems
Subissue: Problem with customer service
Consumer Complaint: I am trying to review all of my current and past account and was requested statements from Barclays they keep giving me a run around. I tried calling in numerus times to order the full statements for this account and they will not send them they just sent me one month. When I received them and called back again to try to reorder them I got a call from " manager '' saying they couldn't help me. I then received a little saying the samething.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: OH
Zip: 43062
Submitted Via: Web
Date Sent: 2023-05-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-09
Issue: Problem with a company's investigation into an existing issue
Subissue: Difficulty submitting a dispute or getting information about a dispute over the phone
Consumer Complaint: Today XX/XX/23, my information was stolen and used to apply for a Barclay 's credit card. I called Barclay 's and spoke with the fraud department. They closed the account and stated they are not authorized to share the application that was submitted. I have the right to a copy of the application that was submitted using my information. To resolve this issue, I will need a copy of the application which includes the address and phone number provided by the individual that fraudulently opened the account. I intend to press charges.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MA
Zip: 02139
Submitted Via: Web
Date Sent: 2023-05-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-09
Issue: Advertising and marketing, including promotional offers
Subissue: Didn't receive advertised or promotional terms
Consumer Complaint: I opened this card on XX/XX/XXXX and started making purchases on XX/XX/XXXX. I made over {$2000.00} of purchases in the first 60 days of account opening but I didn't not get the promotional points offer. The credit card company says I didn't meet the terms and conditions but I feel that they should give me the credit for the promotion points offer of XXXX. I have paid an annual fee and should get the points offer. Also, I have not received the 50 % travel voucher for my companion as of yet and I believe I only have a certain amount of time to use that and so I want to make sure I receive that as well.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 92626
Submitted Via: Web
Date Sent: 2023-05-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A