Date Received: 2023-05-22
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I recently connected an external account to my two long existing online-only Barclays savings accounts and transferred the funds within one of them out of Barclays without issue, completed on XX/XX/23. On XX/XX/23 I received an email informing me that my account access had been suspended and to contact customer support. Upon contacting customer support I was informed that I needed to supply a copy of the statement of the recently used external account, the requested transaction having already completed. I followed the instructions provided to me, emailing a copy of the requested statement to a Barclays email address. 10 days later on XX/XX/23 my account still remained inaccessible with no way of accessing my accounts or the remaining funds. At this point I recontacted Barclays and requested the closure of my accounts. Only during this closure was I able to unlock my accounts and move the money to an external account.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MD
Zip: 212XX
Submitted Via: Web
Date Sent: 2023-05-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-22
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: I called and let them know a hard inquiry was put on my credit report from them that I never authorized. They basically said that they couldn't do anything because they didn't have an account under my name in their system. Neither XXXX or Barclay 's bank Delaware were will to communicate with each other to resolve the situation.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NJ
Zip: 07060
Submitted Via: Web
Date Sent: 2023-05-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-23
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: XX/XX/XXXX I opened a formal dispute to Barclays Bank of charges to XXXX XXXX XXXX in the amount of {$4700.00} for the months if XX/XX/XXXX through XX/XX/XXXX for services that were not rendered for a vacation resulting in a conflict of agreement with the merchant. XXXX XXXX XXXX failed to make contractual payments to the hosting facility ( XXXX XXXX XXXX XXXX XXXX ) resulting in breach of contract and the cancellation of the planned event. XXXX Getaways notified their patrons 24 hours before the planned event via email. I emailed XXXX XXXX several times but received no response to confirm that the event had really been cancelled and how to get a refund. I attached a copy of the email as documentation to Barclay 's for review. Hard Rock XXXX XXXX released a statement stating that Music getaways breached the contract and there were no rooms reserved for Music Getaway guests.- I submitted that documentation for Barclay 's as well. XXXX XXXX sent out several emails stating that they were at fault. I sent that documentation to Barclay 's as well. In all, I sent Barclay 's XXXX pages of documentation of the cancelled event to support my case. Barclays bank stated that the charges from XXXX XXXX were vaild and that the merchant provided XXXX pages of documentation that a credit had been added to my account for future events. XX/XX/XXXX Second dispute to Barclay 's bank asking them to reopen my cases. I advised Barclay 's that I did not received tickets/nor credit from XXXX XXXX. I also in formed them that XXXX XXXX gave all customers the option to either receive a refund directly fom them or dispute the charges with his/her bank ( in which they would not contest ) or transfer to a future event. I provided documentation from the merchant 's website to support this claim. Barclays bank closed the case stating the the merchant provided me with a credit for a future event and they would not honor my documentation. They did not even review the additional documentation submitted. XX/XX/XXXX My third dispute to XXXX 's bank authorizing them to reopen my cases. I informed Barclay 's that XXXX XXXXs altered the original contract that was submitted to them. I provided a copy of the original for review. I elaborated that there is no information in the original signed document about a no refund policy/ nor a credit. XXXX XXXX submitted a fraudulent document to Barlcay 's Bank. XXXX XXXX has since wiped clean my account information and all future events have been cancelled. I also informed Barclay 's Bank that XXXX XXXX has since filed bankruptcy and I provided the filing number and number to the court. I am awaiting a response.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 75104
Submitted Via: Web
Date Sent: 2023-05-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-23
Issue: Fees or interest
Subissue: Problem with fees
Consumer Complaint: someone got a hold of my CC. There was about 20+ charges for the XXXX XXXX and email confirmations of the orders were immediately sent to me and I called and let them know that, they were fraudulent charges ( gave them dates and times ). I was told that after investigating I had ordered a medium sized XXXX XXXX that I would be responsible for. Mind you this was orders during the time someone got into my account. Now @ barclaysbankus is sending me a bill and interest for the charge. The balance on my account was {$0.00}. Im not paying for a too small jacket that I didnt order nor the interest. And also, your fraud department is rude! Play the recording on that! Long story short, they are holding me responsible for fraudulent charges and interest after I reported the date and time of the charges and they said I would not be responsible for it.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MD
Zip: 206XX
Submitted Via: Web
Date Sent: 2023-05-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-21
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: I Have been a victim I have had someone use my identity with different names, addresses and information. I need this to be investigated and fix immediately XXXX XX/XX/XXXX Balance : {$440.00} {$440.00} BRCLYSBANKDE XX/XX/XXXX Balance : {$16000.00} XXXXXXXX XXXX XXXX XX/XX/XXXX Balance : {$440.00}
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 90503
Submitted Via: Web
Date Sent: 2023-05-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-21
Issue: Fees or interest
Subissue: Problem with fees
Consumer Complaint: Barclaycard falsely claims I owe interest and penalties on credit card account. I paid for my purchases as soon as I received notice of them I dispute any remaining balance on the account, which I have closed. Here is my story. I have had a Gap credit card since XXXX. Unbeknownst to me, the financial institution that issued the card sold the account to Barclaycard sometime during summer XXXX. Also unbeknownst to me, without request to or permission from me, or paper notice to me, Barclaycard switched me from paper statements to paperless statements. The first I learned of this was a form letter received XXXX XXXX claiming my account was XXXX months overdue ( copy attached ). I called on or about XX/XX/XXXX and spoke to a rep who unfortunately had limited XXXX proficiency. This is when I learned that I had been switched to paperless statements. I searched my email, but had received no emails from Barclaycard. The rep told me to check the spam folder. All the emails from Barclaycard had gone to spam, which I do not read. Opening one of the spam emails, I learned that paperless statements is actually a misnomer, since the emails they sent out are not statements, but merely notices that ones statement is available in ones online account, along with an overall balance. Of course, I did not have an online account since I believed I was still getting paper statements. I requested the rep to switch me back to paper statements, and send me paper copies of all prior statements since they bought the account. The rep converted me to paper statements, but sent me the most recent statement only. Shortly thereafter, I received a letter dated XX/XX/XXXX saying my account was now three months past due, along with the current statement. I called again and spoke to XXXX, employee # XXXX, who agreed to send me all back statements and make a note in the file that I had not received any bills since Barclaycard bought the account. I received the back statements on XX/XX/XXXX, and immediately set up an electronic payment for {$430.00}, which was the full value of all purchases made, less returns. The next statement, dated XX/XX/XXXX showed a balance of {$190.00}, which is all fees and interest. I called again to have Barclaycard waive the fees and interest since the switch to paperless statements was not my error. The rep was not authorized to do that. I asked for someone with more authority, but that manager refused to credit the amounts, claiming that it wasnt Barclaycards error ; the previous institution had informed Barclaycard we were getting paperless statements. Regardless of which bank made the error, I am not responsible for that error and do not rightfully or legally owe the {$190.00} in fees and interest. Also of note, all email systems have a read receipt capability. Barclaycard had the ability, had they chosen to use it, to KNOW I had never opened any emails from them. Also Barclaycard knew or should have known that I never set up an online account, so could never have viewed any statements.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: PA
Zip: 19083
Submitted Via: Web
Date Sent: 2023-05-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-21
Issue: Advertising and marketing, including promotional offers
Subissue: Confusing or misleading advertising about the credit card
Consumer Complaint: The XXXX XXXX XXXX XXXX XXXX comes with the benefit of an annual Companion Ticket. According to the information given on the Website of Barclays ( https : //www.barclaycardus.com/servicing/rewardsHubResponsive? __fsk=-482126351 # rewardsBenefitDetails/EXCLUSIVES/EXCLUSIVE/63783 ) more information can be received thru XXXX However, this XXXX doesnt work. I contacted Barclays thru web chat. The agent just apologized and told me to contact XXXX XXXX. There is no substantial information she can give me on XXXX Companion Ticket restrictions and I am confused why I should contact XXXX XXXX. I also asked to report the issue and to provide feedback, once it is clarified. The agent did not commit to give me feedback. I am paying {$79.00} a year for a benefit which I dont seem to be able to get any information on. Sounds like deceiving advertising to me
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CO
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-05-21
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-21
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: I reported a fraudulent charge of {$520.00} that occurred on XX/XX/2023 on my Barclays Carnival Credit Card. I submitted a dispute for this charge via the Barclays website as soon as I noticed it in XXXX. I also reported it by calling customer service and they told me my dispute is under investigation for the next XXXX business days. I proceeded to call multiple times in XXXX and XXXX to check the status of the dispute, and they continued to tell me the dispute is under investigation and that the charge itself is on-hold and my account would be " on pause ''. Despite this, Barclays continued to charge my account late fees and interest charges. I called back several times in XXXX and XXXX to ask why I am being charged these fees. Furthermore, Barclays fraudulently reported my credit account as delinquent, even though I had an active dispute investigation ongoing. This negatively affected my credit score and my credit line for this account. In XXXX, I called again once I learned of this, and Barclays admitted their mistake and told me I should have been given a credit for the fraudulent charge much earlier. Barclays fraudulently and incorrectly reported my account as delinquent to credit agencies, even though I have a valid dispute of a fraudulent charge ongoing.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 900XX
Submitted Via: Web
Date Sent: 2023-05-21
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-21
Issue: Communication tactics
Subissue: Frequent or repeated calls
Consumer Complaint: I am going through financial difficulties and am struggling to pay my credit card bills. Most companies put me on a financial hardship program which lowers my monthly payments & interest. However, barclaycard, refuses to do so and harass me repeatedly by calling me over 20 times a week, at all times of the day. I have screenshots of my call logs and I will list the dates below as well Phone numbers called from : XXXX XXXX Saturday XXXX XXXX XXXX calls Friday XXXX XXXX XXXX calls Thursday XXXX XXXX XXXX calls Wednsday XX/XX/XXXX - XXXX calls Tuesday XXXX XXXX XXXX calls Monday XX/XX/XXXX - XXXX calls XXXX XXXX XXXX calls
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 10952
Submitted Via: Web
Date Sent: 2023-05-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-20
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: I Have been a victim I have had someone use my identity with different names, addresses and information. I need this to be investigated and fix immediately XXXX XXXX XXXX XXXX XXXX Date of inquiry:XXXX XXXX Date of XXXX BRCLYSBANKDE Date of XXXX XXXX Date of XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 91367
Submitted Via: Web
Date Sent: 2023-05-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A