Date Received: 2023-06-14
Issue: Closing an account
Subissue: Funds not received from closed account
Consumer Complaint: To whom it may concern, My name name is XXXX XXXX, on XX/XX/XXXX I visited my branch located at (. ) because I had some fraudulent activities on my business account. There were several transactions out of state that were not authorized by me. I contacted bank of American and they advised that I needed to come into the branch to rectify the situation. When I arrive I went to the bank teller and explained my situation, she then told me that I had to sit with an accountant specialist. The account specialist made a phone call and she was told I had to order a new debit card and it would take 5 to 7 business days so I told the specialist that I needed to pull money out of my account before they closed my card because I needed to make payroll. I then proceeded to make my way to the counter and was met with the manager XXXX XXXX XXXX. Without him even knowing my situation he was trying to prevent me from moving forward. He demanded I go to where he was in a very very disrespectful manner and I quote come here, come here, you are not going to do what you want his voice was elevated and at that moment I felt so disrespected and embarrassed because he did so I front of all the customers that were there. He made me feel like I was a child the way he spoke to me. And after over 35 years with this bank I have never been so humiliated. Being that the situation got out of control the police were called and the manger banned me from the branch. I also said some not so good words but this was only after he disrespected me and didnt let me explain what was going on. Now all my accounts have been frozen, my credit cards and I am not able to have access to my funds with no explanation. I have called and emailed the branch customer service and no one is able to help me, I feel like the bank has absolutely no right to strip me from my funds. I have a business to run and I obviously need my money to do so. Sincerely XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 92557
Submitted Via: Web
Date Sent: 2023-06-14
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-14
Issue: Fraud or scam
Subissue:
Consumer Complaint: Someone saying they worked for Bank of America contacted me to say an account was opened in my name aXXXX XXXX XXXX yesterday and then tried to make a {$5000.00} XXXX transfer. The caller said they had by SSN and DL info and gave me the XXXX fraud number to call. I called XXXX, who said it was not possible for this transaction to take place due to their security measures and the caller was probably an impersonator. I called the impersonator back ( XXXX ) and an automated system said the person was called XXXX XXXX ( or something sounding like that. Based on the poor quality of that automated system, I feel like it was indeed an impersonator. I have reported the incident to the FBI as well and wanted to file this report as additional notification/ protection.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: IL
Zip: 600XX
Submitted Via: Web
Date Sent: 2023-06-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-14
Issue: Closing an account
Subissue: Company closed your account
Consumer Complaint: XXXX XX/XX/2023 I entered into a contract that was mutually signed by myself and a client for my company to provide a service and sell a product to the client which had an expense of XXXX. The client agreed in writing via the contract to wire transfer the {$4000.00} to my account. The first time the client attempted to wire the funds they were stopped by an internal fraud XXXX member of BofA ( i found out later had a relationship with the client to where she would use her access to stop any transaction she deemed to be suspicious and then advise him. This action by her ( as I was told by an internal fraud XXXX member of BofA was totally without her jurisdiction ). When the first wire transfer did not go through I called the client and advised him that the wire died not go thru and that the wire receipt that he4 gave me did not have the proper ID numbers as per the bank statements to me. He then advised me that he would initiate the wire th4e next day to which he did. The wire went through and was credited to my account appx XXXX XXXX hours later. I proceeded to process the clients paperwork and to gather documentation from him as per the XXXX he and I mutually executed in late XXXX. I advised him on numerous a=occasions that this would be at least a XXXX XXXX and that he must abide by the conditions of the XXXX as XXXX as XXXX date requests I gave him in order to ensure his transaction was processes as planned. In late XXXX and early XXXX, I sent him a request from XXXX of my XXXX partners to provide additional data and the client did not respond for over XXXX weeks, so I placed his file in stasis until he complied with the data request. Several days later the client sent threatening emails to the broker who had referred his file to me stating that because he has not heard from me he was believing that I had defrauded him out of money as well as that the broker had defrauded him, and he wanted his money back. He also called the brokers son ( who had nothing to do with the transaction at his place of employment and detailed the transaction and how he felt that his mother and I had colluded to defraud him, and XXXX the brokers son and his family with harm and scandal if he did not coerce his mother an myself to refund his money. The contract I signed with the client has in it the customary " bad boy carve outs and provisions XXXX of which was client interference, misrepresentation as well as transaction closure if the was any pending lawsuits. I called the client to advise him of this fact and he blew up at me and I promptly hung up the phone. After this the client kept calling the broker and threatening her with lawsuits, bodily harm and calling her son at his home to discuss this matter which was totally against my company a nod her company policy to which she ultimately and to contact her attorney and file a Cease and Desist against him ... XXXX still kept contact her and myself with threats of libel, slander and physical harm. I called BofA to let them in=know that this client wase acting in a very unprofessional manner and that if he called them with threats against me there was prior evidence of his misbehavior which I had taped and that the bank had on voice tape. XXXX XXXX weeks later I attempted to use my debit card and found out that it was declining all transactions., Just prior to this I had been called to the local branch of BofA XXXX give them evidence of my identity which they claimed was to protect me... XXXX asked for my passport, state Id, DL, credit cards and any other information that would identify myself as the account holder ... .this is in addition to them having all this on file at the opening of the account. BofA asked me to come into the local branch 3 times sin XXXX 2023 to do this ... .why> they never said other than that they wanted to verify my ID. After the first card was declined I called BofA, and they told me that my account was frozen due to a XXXX XXXX XXXX XXXX alert and that my funds were frozen and would be sent to me. I sked numerous times what the problem with my account was and they XXXX refused to even speak to me but kept routing me to several department all of which did not want to answer the basic of question from me, This XXXX not for over 20 days ... to XXXX XXXX that I literally decided to go the t o the local FBI office in my town of XXXX Ca and present myself to them and ask if I was being investigated for a 'global crime ' of fraud, terrorism or money laundering ( all of which the Global XXXX Department XXXX BofA XXXX intimated tha I was being investigated for ). The FBI XXXX I spoke with took my statement and said he would run a check on me with all agencies and agent he had knowledge of and call me back with any results. He called me back within XXXX minutes of me leaving his office telling me that I was not under investigation for any crime by any agency or governing body that he had access to. XXXX called the bank and told them of this finding to which they simply said tha they were still doing their review and would call me back within XXXX hours. I have till the very moment which is XXXX days later heard absolutely nothing from BofA other than they are still reviewing my file and will get back to me. I have asked what 'global financial crime ' have I XXXX or offence that would warrant an account closure and they have not, nor will they give me any feedback on this matter. After my numerous statements to BofA that I was in fact NOT committing fraud and could prove it by my documentation, and aped phone conversations on their side as well as my own..I was asked I was asked by their fraud department to submit al my documentation on the transaction with the client via fax to which I complied immediately sending them approximately XXXX faxes totaling XXXX pages of emails, transcripts of conversations with the client who verbally and via written format agreed to the contract and the sending of the wire transfer in addition the duly and mutually signed contract between XXXX company and mine. BofA has not responded to the data/information or phone calls I have made to them at their request in order to have XXXX a resolution on this matter XXXX customer service dept ( not their fraud or global crimes division ) have told me that my funds will be sent to me within XXXX hours, and nothing has been sent. I have called back several times ( at least XXXX ) to get a response on the time to have my funds returned and BofA has not even had the courtesy of returning my call or sending an email. All contact on this matter has been initiated by me and has not been reciprocated by BofA ... ...... As a side note I am not new to the financial services arena. I have held a series XXXX Series XXXX and a series XXXX license with fire as well as a series XXXX with the XXXX and have been in this industry for over 30 years also functioning as a compliance XXXX on Wall Street..so I have a more than basic understanding of banking protocols and practices and I have NEVER had this kind of experience with any financial institution globally in all my years functioning in this industry and either a customer or a product provider, I have never been sued, brought up on charges or committed any acts of fraud, money laundering or used my position to aid any XXXX organization. So, with that said can someone at your organization assist me in getting my funds released bak to me and gain some XXXX satisfaction from BofA on this matter? Thank you very much in advance for your time and consideration.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 92324
Submitted Via: Web
Date Sent: 2023-06-14
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-14
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: On XX/XX/XXXX at XXXX PT, someone used my Bank of America credit card XXXX purchase tickets to a basketball game on XXXX for {$1400.00}. The email address they used is XXXX. I do not know this person, and nobody is authorized to use my card except myself. According to the resolution letter provided by Bank of America, including information provided to them from XXXX, the purchase was made from a XXXX computer accessing the internet through the IP address XXXX which maps to near XXXX, NV where I live. I do not use a XXXX machine and I was in XXXX for work at the time. Early the next morning on XX/XX/XXXX, I received a fraud notice from Bank of America for XXXX charges. One was a declined charge at XXXX for about {$800.00}. The second was for the accepted charge at XXXX of {$1400.00}. The third was a charge for a few dollars on the XXXX XXXX, which I did make. I confirmed immediately to Bank of America that the XXXX charges were fraudulent but the XXXX XXXX charge was not. Bank of America reversed the charge while investigating the fraud. That same day, I also began receiving emails from XXXX, which apparently linked my credit card number to an account I had with this merchant, despite the fact that I had not provided my credit card number to this merchant. ( Many years ago, I was gifted baseball tickets through XXXX and had to sign up to receive them. I have not transacted with this merchant since. ) I also called their customer service number at this time to inform them that the charges were fraudulent and the subject of a fraud investigation from Bank of America. They took no action, and I continued to receive emails about the basketball tickets as if I had purchased them. It is through these emails that I found that the perpetrator of the fraud used the email XXXX. Upon signing in to XXXX I found no trasactions, payment methods, or tickets in my account. I was unable to resell the tickets or cancel their purchase. As far as I know, the tickets were delivered to XXXX and they were able to attend the basketball game on XX/XX/XXXX. On XX/XX/XXXX, I received a resolution letter from Bank of America stating that they are unable to approve my claim as the " merchant provided documentation confirming you received the merchandise or service ''. This resolution letter included a copy of the report from XXXX showing the IP address and operating system where the charge was initiated. It stated that I had a credit card on file with the merchant, which is not true. What is true, to the best of my knowledge, is that XXXX linked my credit card to my email address and provided this linkage to XXXX without my knowledge or consent. As XXXX is a back-end credit card processor for many merchants and owned by XXXX, my understanding is that they would have my credit card and email on file because I've made purchases with other merchants. I have never made a purchase with XXXX. I have tried to resolve the matter with XXXX and Bank of America. Both are unreachable by phone. I have reached out on XXXX and have been told that XXXX will only work with local law enforcement. I have filed a police report but as far as I know this is not a priority for the XXXX police and they have not assigned an officer to the case. As such, I am at an impasse with XXXX as they have refused to work with me any further to resolve this. I am providing the following documents : * The email email from Bank of America informing me of the fraud. * The emails from XXXX. * The resolution letter from Bank of America. * The XXXX police report. * My travel itinerary for my trip to XXXX.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NV
Zip: 89511
Submitted Via: Web
Date Sent: 2023-06-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-14
Issue: Fraud or scam
Subissue:
Consumer Complaint: Wire Transfer from my XXXX XXXX XXXX to Bank Of America , N.A ., XXXX XXXX NY for the amount of {$42000.00} for purchase of auto XXXX XXXX, XXXX account # XXXX. Transaction date XX/XX/2022. XXXX XXXX fraud called me on XX/XX/2022 an said they put a freeze on the account. Obviously there was no such auto. XXXX XXXX has been trying to resolve this and is getting no feedback at all from Bank Of America, other than case is still open. Complaints filled with FTC Report # XXXX XXXX Victim Acct # XXXX XXXX Investigation # XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: AZ
Zip: 85308
Submitted Via: Web
Date Sent: 2023-07-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-14
Issue: Problem with a purchase or transfer
Subissue: Charged for a purchase or transfer you did not make with the card
Consumer Complaint: Identity fraud was used to make purchases without my permission or knowledge Someone help me file a claim for edd but I was unaware that they received my card and my benefits that were loaded on my card
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 90222
Submitted Via: Web
Date Sent: 2023-06-14
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-14
Issue: Closing an account
Subissue: Funds not received from closed account
Consumer Complaint: Without notice Bank of America closed my business account on XX/XX/12, with no explanation, talked to multiple associates to no avail. They cant tell me why they closed it and tell me its closing on XX/XX/XXXX, even after that it will take 7- 10 days to receive a check. It is detrimental to my livelihood and my business to wait 5 weeks to receive my money. I am baffled they can not give me any reason as to why it was closed and why its closing XX/XX/XXXX and can't even touch it until then.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 77494
Submitted Via: Web
Date Sent: 2023-06-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-14
Issue: Closing on a mortgage
Subissue:
Consumer Complaint: On XX/XX/2023 XXXX and I were arranging a closing date to sell my house. We were scheduled to close XX/XX/2023. On XX/XX/2023 I received the following email from XXXX : XXXX, We are waiting on a payoff from Bank of America ( who is the primary servicer for your HUD loan ) that is currently being worked on with their research department. I am told this could take up to 10 days business days. I am able to call on Monday for an update and will let you all know at that time if we will have it in time for Tuesdays closing or if we will need postpone closing. I will keep you in the loop. Sorry for the bad news. Since XX/XX/XXXX between XXXX and I at XXXX we have been on the phone with Bank of America, HUD and XXXX, ( where my loan is currently ) for several hours trying to get someone to release the lean on my mortgage in order for the title to be obtained so XXXX has the correct payoff amount and we can go forward with the closing on my house. On XX/XX/XXXX I was also told by HUD to make a portal with then and I could receive the information that way. Below is the email I received from them : XX/XX/XXXX Thank you for contacting the FHA XXXX XXXX, RE : Partial Claim - a HUD lien payoff request Dear XXXX XXXX, Thank you for contacting the FHA XXXX XXXX regarding a HUD lien payoff request. Your Service Request Number is XXXX. The information below is being provided to XXXX XXXX XXXX, Your SMART Integrated Portal account request was denied : We do not have record of any outstanding partial claim/loan balance for this property. If you believe there should be, please contact your mortgage servicer. XXXX XXXX if you have further questions. Please contact XXXX if you have any questions or concerns. Thank you, HUD XXXX Customer Service This is an automated message from the XXXX XXXX XXXX XXXX. This email was sent on Friday, XX/XX/2023 on XXXX XXXX All 3 business state they have no record of this and they all keep telling us to call the other business for the information. We have been going in circles and I was told today that I need a real estate attorney to get this done. This is costing me money I don't have with needing an attorney and still having to pay for my house since we can't close. Is there anything else I can do in the meantime to try to expedite this? Thank you, XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MN
Zip: 559XX
Submitted Via: Web
Date Sent: 2023-06-14
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-15
Issue: Opening an account
Subissue: Account opened as a result of fraud
Consumer Complaint: Bank of America was derelict in their duty of care to its customers when it allowed someone to fraudulently open an account with my name, address and SSN. I notified them of the fraud on immediately when it happened. Bank of America was lax in their internal controls allowing this to happen. Furthermore, BofA has compounded the problem by creating an undo burden to support my claim of identity theft fraud by asking for the following information : Copy of Drivers License, Copy of SSN card, Copy of SSN Statement, Proof of Residency, copy of Police report and original documents. BofA demonstrated poor internal controls in opening the fraudulent account. Why should I trust BofA with any additional highly personal information when they have not demonstrated reasonable care in handling financial information.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 94306
Submitted Via: Web
Date Sent: 2023-06-15
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-15
Issue: Other features, terms, or problems
Subissue: Privacy issues
Consumer Complaint: Please review both my previous complaints including the most recent one ( XXXX ). Bank of America continues to allow my bank account to be changed from my actual name XXXX to XXXX. They have had countless explanations and change of back but then it gets changed to XXXX yes again. This is a severe privacy issue and they need an explanation as to why they allow this to happen. This is negligence on their end. I have been patient with the process the last two times despite the rudeness when I reach out. This deserves compensation.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 11106
Submitted Via: Web
Date Sent: 2023-06-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A