Date Received: 2023-10-13
Issue: Problem with fraud alerts or security freezes
Subissue:
Consumer Complaint: On XX/XX/2023 I loaned money to a scammer claiming that my manager had already talked to him about a loan involving a debt that he owed and sadly I believed it all and lost {$2100.00}
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 77015
Submitted Via: Web
Date Sent: 2023-10-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-13
Issue: Managing an account
Subissue: Problem accessing account
Consumer Complaint: Fraudulent activity was in my Bank of America bank account
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 11216
Submitted Via: Web
Date Sent: 2023-10-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-27
Issue: Managing an account
Subissue: Problem making or receiving payments
Consumer Complaint: I applied for a federal business loan and was approved. Bank of America rejected the way the FEDERAL GOVERNMENT sent the funds to my bank account which was a personal account. I applied for a FEDERAL business loan and was approved for a FEDERAL business loan. I am, and was at the time of application a fully functional business as I had filed yearly taxes XXXX years prior to the year 2020. Bank of America made a huge deal about the account I chose to receive the funds. They in turn closed my bank account, returned my loan amount back to the issuer and then reported me to XXXX as Suspected fraud and the status of the XXXX account shows as Closed : Paid in Full as if I owed them a balance. BOA also reported me to XXXX XXXX as check account fraud and the XXXX XXXX account is shows Unpaid. This information is inaccurate as there was NO FRAUD and there was no money to be paid back to any banking institution.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: IL
Zip: 608XX
Submitted Via: Web
Date Sent: 2023-09-28
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-13
Issue: Repossession
Subissue: Loan balance remaining after the vehicle is repossessed and sold
Consumer Complaint: To whom it may concern, Please accept this letter as a formal complaint against Bank of America and XXXX XXXX XXXX dba XXXX XXXX. XXXX XXXX XXXX XXXX, XXXX, FL XXXX. This company used a potentially fraudulent scheme to invest my work capital in an illegal XXXX XXXX. On XX/XX/XXXX, I went to XXXX XXXX to purchase a used vehicle for my company. I needed to replace my old vehicle due to mechanical problems that would exceed the value of the vehicle. They quickly realized that it was my first time buying a car through a dealership, having a credit report higher than XXXX points, and having frozen my work capital because of the pandemic. I am a well-known musician in XXXX and I was not able to work during the pandemic. I was the perfect subject for entrapment and they offered to sell me the vehicle of XXXX XXXX XXXX, the owner of the dealer. They assured me that I could make great money renting the vehicle. They also told me that they have high-demand vehicles and that I could rent them, and in return, it would be a profitable business. They made false promises about these vehicles. One employee started to do the paperwork and another one told me false stories about XXXX dealer 's customers who followed their advice and they are getting rich in the XXXX XXXX Furthermore, it has come to my attention that I was also a victim of the " yo-yo scam '', a deceitful practice where I was told to sign paperwork while distracted by various people rushing me while they were negotiating with multiple banks and urging me to go give cars a test-drive while important details and information were being withheld. I was the target of entrapment techniques, at the same time they applied to XXXX different banks ( Bank of America, XXXX XXXX Bank, XXXX XXXX, XXXX XXXX ) because my excellent credit score was too easy for them to get the loan, for the XXXX vehicles taking my work capital with the sole purpose to obtain money and benefits. After doing some research, I realized that they had lied to me because I don't have a license for a XXXXXXXX XXXX. I had to pay approximately $ 6000 monthly to the Banks for the loans plus the insurance under my name without being able to open a XXXXXXXX XXXX The licensing process with the state , county, and city was very slow during the pandemic. After XXXX hours I returned to the dealer to return the vehicles and they told me I wasn't able to return them because the banks already paid for them and everything now was through the banks. I was told that they, unfortunately, have to achieve their sales goal for the month and they could not accept the cars back. After 4 months of making {$24000.00} payments, two cars were returned to the banks, and one was repossessed. Many violations by the dealer were committed in the Consumer Credit Transaction ( CCT ), Truth in Lending Act, and Consumer Law to my person. I have been calling the bank for the past two weeks trying to get the car contract that they were supposed to send me as soon as I got the car and it was very hard, I believe they recognize the big mistake and type of scam they did. After two weeks of contacting the banks to get the contracts that I was supposed to get as soon as I got the cars, they gave me a very hard time, I believe they realized all the bad things and the big scam involving me. ( ex. On the XXXX XXXX XXXX XXXX, they put a greater number of brand-new ones, a $ XXXX - $ XXXX plus the high-interest rate was added to the price we agreed to for all the rest of the cars, everything between the dealer and bank behind me ) I must emphasize that this situation involves not just one, but two distinct cases ( a criminal one and the civil one ). The seriousness of these allegations can not be overstated. At this point, I lost a lot of contracts for not having the money to pay my employees, my credit score was completely damaged so I wasn't able to get capital to grow my business, and my personal life now is in a very bad situation, all because I was a victim of XXXX XXXX Dealer fraudulent scheme. Vehicle XXXX XXXX XXXX XXXX XXXX, XXXX : XXXX Bank of America. Account # XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33141
Submitted Via: Web
Date Sent: 2023-10-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-13
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: In XXXX I purchased a home and entered into a Bank of America Mortgage with my then husband for a 30 year fixed loan. We divorced in XXXX and I quitclaim the property title over to my ex spouse in return for cash, however he never removed my name from loan. Bank of America and my ex-spouse modified the mortgage without my consent in XXXX, extending the term, changing the interest rate and payment which negatively impacted my credit score. This in turn increased my costs to borrow money and being denied credit. First, Bank of America has fraudulently kept my name on a modified mortgage document I never signed. Secondly, the original 30 year fixed mortgage term has reached its Maturity Date, ending any contractual agreement between myself and the bank. After numerous phone calls to Bank of America, they have provided no relief.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-10-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-12
Issue: Fees or interest
Subissue: Problem with fees
Consumer Complaint: I have had issues with fees with Bank of America since I became a coustomer back in 2015 and I have filed complaint and they always end up winning the dispute because I get tired I know for sure over the years and just recently I have been charged fees that shouldn't have been charged I don't know how to become a member of the class action lawsuit but I'm pretty sure the bank has definitely taken fees and made charges that are bogus I need help to clear some of these fees Bank of America Are crooks they have been stealing from consumers fir years.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33880
Submitted Via: Web
Date Sent: 2023-10-12
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-12
Issue: Unexpected or other fees
Subissue:
Consumer Complaint: I applied for unemployment back in XX/XX/2020, but i never received my card so i thought i was denied. Come to find out that someone got my card and stole my identity and spent all my money... around XXXX
Company Response: Company believes the complaint provided an opportunity to answer consumer's questions
State: CA
Zip: 92551
Submitted Via: Web
Date Sent: 2023-10-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-12
Issue: Unexpected or other fees
Subissue:
Consumer Complaint: Hi, I am writing to dispute a fraudulent transaction on my XXXX Prepaid account ending in XXXX in the amount of {$7100.00} I am a victim of Identify theft and I did not make these transactions. I was out of country from XX/XX/2023 until XX/XX/2023. When I returned home on XX/XX/XXXX, that is when I discovered I was robbed while I was away. I had my XXXX Prepaid debit card in my drawer, and I also had a book in which I had written down my pin. I have made a police report regarding this incident. I submitted my claim with Bank of America and they denied my claim. I have submitted all documents to help with my claim. I do not believe they did a proper investigation regarding this matter because i did not make those transactions and i certainly don't agree with their decision. Their decision to deny my claim has brought many financial issues which i am dealing with such as not being able to pay my bills since this the only source of my income.I am asking Bank of America to investigate this matter and correct the fraudulent charges made on my account to be credited back to my account asap. Thank you very much.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 95835
Submitted Via: Web
Date Sent: 2023-10-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-12
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: Basically, someone got ahold of my credit card information. And using that along with my name an address called Bank of America and did a {$8500.00} cash advance with my credit card. No I did a claim initially but nothing happened, called back a few weeks later to discover they had never filed a claim. So I opened a claim officially, then it was denied yesterday. So I called and reopens it because this is fraud, and requested their supporting documents and they refused to give them to me. Someone at XXXX bank, a bank I have no affiliation with, took {$8500.00} from my credit card and the bank hasnt done anything about it I just dont understand why Bank of America would give someone {$8500.00} of my money when the individual provided basic information and had no security measures. As well as sending it to a bank that Ive never used before to a strange account without any sort of verification
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: WA
Zip: 98290
Submitted Via: Web
Date Sent: 2023-10-12
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-12
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I am a client of Bank of America. Bank of America was the first bank that I opened my first accounts in, because I knew that this bank is the most safe and reliable one. So, I opened a Debit and Credit account with them. It was all going great until XX/XX/2023 when I was checking my accounts on my app and I realized that my Checking Account had disappeared completely. I decided to check my Debit Card and it stopped working as well. I was surprised and shocked. I will tell you the story that happened to me, which was not my fault whatsoever. On XX/XX/2023 I received an online job offer from a fake employer ( which I realized after I GOT SCAMMED ) from XXXX XXXX. The guy e-mailed me an Employment and AgreemenXXXX Letters which I signed and e-mailed back to him. Then the scammer mailed me a deposit check with {$4700.00} written on it from XXXX XXXX and told me to deposit this check to my account to purchase the necessary equipment and software for my future remote XXXX XXXX XXXX job. I deposited this check to my Bank of America checking account on XX/XX/2023 at XXXX at XXXX XXXX XXXX ATM machine. You can find the photo of the deposit receipt from the ATM machine in the attachment. After I deposited the check into my account I saw that the amount ( {$4700.00} ) was placed on hold for some reason. I thought maybe it would take a few days until the funds become available for me to further go and purchase the equipment and software for my future job. And this scammer actually texted me that it would take a few days until the funds get processed and become available for me. On XX/XX/2023 this scammer texted me that I have to send him $ XXXX for purchasing the software needed for my future remote XXXX XXXX XXXX job. This is when it got suspicious to me and I realized that this person is a FAKE EMPLOYER and that this person is a SCAMMER. I did not send him any money and the amount ( {$4700.00} ) was still on hold on my Bank of America Checking Account. This is when I realized that I BECAME VICTIM OF A SCAM! I had no idea that it would turn out to be like this. After Bank of America shut down my Checking Account WITHOUT even informing me about it or investigating the situation I called the Customer Service Department and explained the whole situation and that I BECAME VICTIM OF A SCAM. The lady told me that my account got shut down because I deposited a counterfeit check. She also told me that my name would be put on XXXX because of this situation. WHY SHOULD BANK OF AMERICA DO THIS TO ME WHEN I BECAME VICTIM OF A SCAM BY SOME FRAUDSTER?! I was absolutely stunned and shocked when Bank of America shut down my Checking Account ( XXXX ) without informing me about it, ( XXXX ) without an investigation and ( XXXX ) in a situation where I WAS THE VICTIM OF A SCAM. THIS SITUATION IS ABSOLUTELY UNFAIR AND UNACCEPTABLE!!! I WILL NO WAY LET MY NAME BE PUT ON SOME XXXX, JUST BECAUSE I BECAME A VICTIM OF A SCAM!!! I have every proof that I BECAME A VICTIM OF A SCAM and you can find all the material in the attachment. Thank you for your attention!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 92612
Submitted Via: Web
Date Sent: 2023-10-12
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A