ALLY FINANCIAL INC.


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"Products" offered by ALLY FINANCIAL INC. with at least one, but usually more complaints:

Bank account or service - (CD) Certificate of deposit
Bank account or service - Cashing a check without an account
Bank account or service - Checking account
Bank account or service - Other bank product/service
Bank account or service - Savings account
Checking or savings account - CD (Certificate of Deposit)
Checking or savings account - Checking account
Checking or savings account - Other banking product or service
Checking or savings account - Savings account
Consumer Loan - Installment loan
Consumer Loan - Personal line of credit
Consumer Loan - Title loan
Consumer Loan - Vehicle lease
Consumer Loan - Vehicle loan
Credit card -
Credit card - General-purpose credit card or charge card
Credit card - Store credit card
Credit card or prepaid card - General-purpose credit card or charge card
Credit card or prepaid card - General-purpose prepaid card
Credit card or prepaid card - Government benefit card
Credit card or prepaid card - Store credit card
Credit reporting -
Credit reporting or other personal consumer reports - Credit reporting
Credit reporting or other personal consumer reports - Other personal consumer report
Credit reporting, credit repair services, or other personal consumer reports - Credit repair services
Credit reporting, credit repair services, or other personal consumer reports - Credit reporting
Credit reporting, credit repair services, or other personal consumer reports - Other personal consumer report
Debt collection - Auto
Debt collection - Auto debt
Debt collection - Credit card
Debt collection - Credit card debt
Debt collection - I do not know
Debt collection - Medical
Debt collection - Medical debt
Debt collection - Mortgage debt
Debt collection - Other (i.e. phone, health club, etc.)
Debt collection - Other debt
Debt collection - Payday loan debt
Debt collection - Rental debt
Debt or credit management - Credit repair services
Debt or credit management - Debt settlement
Money transfer, virtual currency, or money service - Check cashing service
Money transfer, virtual currency, or money service - Debt settlement
Money transfer, virtual currency, or money service - Domestic (US) money transfer
Money transfer, virtual currency, or money service - Foreign currency exchange
Money transfer, virtual currency, or money service - International money transfer
Money transfer, virtual currency, or money service - Mobile or digital wallet
Money transfer, virtual currency, or money service - Money order
Money transfer, virtual currency, or money service - Money order, traveler's check or cashier's
Money transfer, virtual currency, or money service - Refund anticipation check
Money transfer, virtual currency, or money service - Traveler's check or cashier's check
Money transfer, virtual currency, or money service - Virtual currency
Money transfers - Domestic (US) money transfer
Money transfers - International money transfer
Mortgage - Conventional adjustable mortgage (ARM)
Mortgage - Conventional fixed mortgage
Mortgage - Conventional home mortgage
Mortgage - FHA mortgage
Mortgage - Home equity loan or line of credit
Mortgage - Home equity loan or line of credit (HELOC)
Mortgage - Manufactured home loan
Mortgage - Other mortgage
Mortgage - Other type of mortgage
Mortgage - Reverse mortgage
Other financial service - Check cashing
Other financial service - Debt settlement
Other financial service - Traveler’s/Cashier’s checks
Payday loan, title loan, or personal loan - Installment loan
Payday loan, title loan, or personal loan - Payday loan
Payday loan, title loan, or personal loan - Personal line of credit
Payday loan, title loan, or personal loan - Title loan
Payday loan, title loan, personal loan, or advance loan - Installment loan
Payday loan, title loan, personal loan, or advance loan - Personal line of credit
Student loan - Federal student loan servicing
Student loan - Non-federal student loan
Vehicle loan or lease - Lease
Vehicle loan or lease - Loan
Vehicle loan or lease - Title loan

Select another page to read more about how -real people- receive -real harm- from these banks, credit bureaus, and others.
Complaint ID: 8331516

Date Received: 2024-02-12

Issue: Problem when making payments

Subissue: You never received your bill or did not know a payment was due

Consumer Complaint: ALLY ACQUIRED OLLO, BUT FAILED TO CORRECT ALL LATE PAYMENTS REPORTING TO ALL CRAS,

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response

State: OK

Zip: 743XX

Submitted Via: Web

Date Sent: 2024-02-12

Company Response to Consumer: Closed with non-monetary relief

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 8329027

Date Received: 2024-02-12

Issue: Improper use of your report

Subissue: Reporting company used your report improperly

Consumer Complaint: XX/XX/2024 inquiry made on my credit report without my consent I am opting out of my information being furnished to any credit reporting agency without my written consent under the fair credit reporting act this is a violation for any negative information to be furnished as it is impacting my credit negatively as well being a reason why I am being denied credit this is another violation under the equal credit opportunity act

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response

State: TX

Zip: 76548

Submitted Via: Web

Date Sent: 2024-02-12

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 8329022

Date Received: 2024-02-12

Issue: Managing an account

Subissue: Problem accessing account

Consumer Complaint: I opened an Ally checking and savings account on XX/XX/2024. I set up my online banking and I funded my account by deposit a check in my savings and a check also I deposited a check in my checking account on XXXX the XXXX. I got a notification that my check would be placed on hold until XXXX business days which is today XX/XX/XXXX. Later on the day of XX/XX/XXXX I received an email saying my phone banking pin had been changed and I also got a message saying that my checking and savings will be restricted because they detected unusual activity it also said to call to verify some information. So I called about XXXX different times and got XXXX different answers from each representative XXXX of them said my account is under investigation and I am assigned to a investigater and that they will call if they had questions I also verified all of my information when I called and gave them my security word also but my investigator was very rude and was also discriminating me because I have a deeper manly voice. He hung up and told me not to call back and there is nothing that can be done. But mind you the first person I talked to said the restrictions will lift after the checks clear all the way which is Monday XX/XX/XXXX which is today I would not advise anyone to bank with ally bank they will try to steal your money. I also included proof and verification with this submission and proof that the check belongs to me with my documents supporting the check so I REALLY NEED MY RESTRICTIONS LIFTED

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response

State: NC

Zip: 28314

Submitted Via: Web

Date Sent: 2024-02-12

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 8325494

Date Received: 2024-02-11

Issue: Problem with a company's investigation into an existing problem

Subissue: Their investigation did not fix an error on your report

Consumer Complaint: Ally Financial this company is reporting fraudulent inaccurate information on my credit report. I had full coverage on the vehicle along with gap. I have requested that they provide me the full purchase agreement. I have not received these documents. The IRS is now considering charges off as a considered income. I have not received a 1099.Also this company have violated code 15 U.S.C.1681

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response

State: AL

Zip: 36701

Submitted Via: Web

Date Sent: 2024-02-12

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 8325351

Date Received: 2024-02-12

Issue: Incorrect information on your report

Subissue: Account information incorrect

Consumer Complaint: Ally financial charged my account off as bad credit or debt reported negative debt to the credit bureaus the loan was for {$9000.00} I've paid {$8900.00} they are reporting I still owe them over {$5000.00} they also reported late payments that were not late every time I've disputed it they have sent different payment histories with late dates different as the one before they do not match my payment history that I printed off of their website they also were charging me late fees that were tripled the amount they were supposed to they also reported that I was late on months that I was approved for a program called skip a payment that I did three times and paid to be part of. Because of the charge off it has affected my credit immensely I can not get a loan because my score is so low because of this I have always had good credit and paid my bills on time until I got a loan with this company. They also will not give me my title to my car that I have paid for - {$100.00}. I keep asking Ally to audit my account and send me my payment history and all the late payments that they have charged me for they tell me they will send it but they never do I've printed them off they do not match what they are reporting in this needs to be taken care of so that I can get my life back on track and get a loan to buy a house and stop renting buy a car because the one I have is about to break down I can not do any of these things because of this charge off bad debt they put on my credit

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response

State: IN

Zip: 47403

Submitted Via: Web

Date Sent: 2024-02-12

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 8325349

Date Received: 2024-02-12

Issue: Problems at the end of the loan or lease

Subissue: Excess mileage, damage, or wear fees, or other problem after the lease is finished

Consumer Complaint: I leased a XXXX XXXX XXXX Paid the lease payment 's on time every month for three years. Start having issues with starter fixed it. Next day after getting car from Shop. Head gasket blew. warranty was expired because mileage overage. Car was on hold @ the mechanic lost job during time of waiting on car repair and parts. Didn't have financing to retrieve the car.

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response

State: TX

Zip: 77396

Submitted Via: Web

Date Sent: 2024-02-12

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 8323686

Date Received: 2024-02-10

Issue: Improper use of your report

Subissue: Reporting company used your report improperly

Consumer Complaint: I spoke with an XXXX XXXX on or around XX/XX/XXXX at XXXXXXXX XXXX EST. I requested that XXXX remove the Non-mailable address of XXXX XXXX XXXX XXXX XXXX from my Consumer report ; I can not receive mail at the above-listed address. The XXXX agent refused my request after I informed him he was violating my rights. XXXX is willfully reporting inaccurate information, violating my rights, and is non-compliant with the Privacy Act of 1974. ALLY FINANCIAL INC. and XXXX XXXX XXXX XXXX 's terms and conditions of both Bank 's state that they will not report to a non-third-party affiliate.

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response

State: NC

Zip: 27713

Submitted Via: Web

Date Sent: 2024-02-10

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 8323613

Date Received: 2024-02-10

Issue: Managing the loan or lease

Subissue: Billing problem

Consumer Complaint: i have repeatedly had trouble getting my payment information, documents, and requested information from ally. I have repeatedly had trouble paying through their website. I recently found out they are attempting to sue me despite me attempting to resolve this via phone and email. I was told by ally that they will not be suing me and that I can continue to make monthly payments and set up auto pay on their website. Despite this, I am still shown on ally 's website as no active vehicles. meaning I can not pay my lease payment. again. The due date is tomorrow. Ally will claim I did not make my payment and I am attempting to do so. I can not sest up auto pay because ally has removed my car and lease from their website. I am very concerned about the behavior of this corporation. I was told several times in the past 4 weeks that this was RESOLVED and that I will continue to be able to access my lease online and make monthly payments, yet this is again not true. Ally still shows me as not having any active cars which is not true. They are blocking me from making payments in an attempt to continue to sue me despite me being CURRENT AND UP TO DATE ON MY PAYMENTS

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response

State: CA

Zip: 91214

Submitted Via: Web

Date Sent: 2024-02-10

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 8322990

Date Received: 2024-02-10

Issue: Managing an account

Subissue: Problem accessing account

Consumer Complaint: I received an email in XXXX saying my 1099Int was available. To login to my account to retrieve it. ALLY Bank closed my checking and savings account several months ago and I have been unable to log in. I called to talk to them when I received this email and was transferred to the Fraud department. They told me they couldn't provide it for Me, that it would be mailed. I have not received it as of today, XX/XX/year>. I never received final statements either. I was set up for statements and received notice it was ready, but of course, my access was blocked. I couldn't get the documents and they never sent them. Consumers are due periodic statements. My guess is anyone whose account was flagged as fraud is not receiving them. I have never tried to defraud the bank and when I get my 1099INT notice, I can finally be rid of this bank!

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response

State: IL

Zip: 60510

Submitted Via: Web

Date Sent: 2024-02-10

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 8319795

Date Received: 2024-02-09

Issue: Incorrect information on your report

Subissue: Information belongs to someone else

Consumer Complaint: I was a victim of identity theft and fraud. On XXXX 2023, I noticed a company kept appearing on my credit reports, Ally Financial. I have never heard of this company and immediately started investigating. I learned that this was a XXXX XXXX XXXX XXXX XXXX XXXX XXXX I then knew this was fraud and immediately contacted the authorities. I currently have a detective on the case and he updates me on a regular basis. I also learned that this vehicle was repossessed from the individual and that this person also got a DUI in the vehicle. The detective has made out a police report and I also had a legal notarized affidavit done and sent to all 3 credit bureaus. I also contacted this Ally Financial and spoke to their fraud department, and spoke to a XXXX. She stated they would get this matter resolved but it would take 30 days. Since then, I received a letter from XXXX stating that they came to a resolution of their investigation and that they are in accordance with Ally Financial and that I am responsible for this auto loan. This is a nightmare. I want to buy my first home, but now I may not be able to do this. I am also going to submit the FTC Identity Theft Report.

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response

State: CA

Zip: 91750

Submitted Via: Web

Date Sent: 2024-02-09

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Select another page to read more about how -real people- receive -real harm- from these banks, credit bureaus, and others.