Date Received: 2023-12-05
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: My personal checking account with Ally Bank has been active with no issues for the past 1-2 years. The account is typically used for online purchases and bill pay. I recently started a business and was seeking funding from a XXXXXXXX XXXX since I was nearly out of money to keep working on the business. After making a deal with the XXXX we signed the contract and they deposited $ XXXX XXXX to my Ally Bank checking account. Ally Bank then froze my account and their customer service could not answer questions because the fraud department only worked during banking hours. I called and spoke with the fraud department many times requesting information on why my account was frozen. I eventually was told that " maybe '' it was because they wondered what the company name listed on the wire transfer was ( it was the name of the company I'm starting ). I asked them for an email address to send documentation and then sent all company documentation and agreement with the XXXX, to XXXX. I never heard back and the fraud department still says someone will contact me. I have a business checking account that I need to transfer these funds into ( and I have bills that need to be paid with my existing balance in the account ). In the meantime, the XXXX is upset with me because the cloud services are getting shut down or throttled due to non-payment and I am unable to keep working. Ally still refuses to provide any information or guidance on how much longer they must keep my funds.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NC
Zip: 27804
Submitted Via: Web
Date Sent: 2023-12-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-05
Issue: Repossession
Subissue: Deficiency balance after repossession
Consumer Complaint: THIS THE INFORMATION BELOW FROM MY XXXX ACCOUNT : THEY KEEP CALLING FOR COLLECTION. ALLY FINANCIAL Your information may have changed since XX/XX/XXXX Account name ALLY FINANCIAL Account number XXXX Account type Auto Loan Responsibility Individual Date opened XX/XX/XXXX Status : Account charged off. {$13.00}, XXXX written off. {$13.00}, XXXX past due as of XX/XX/XXXX. Status updated XX/XX/XXXX Balance {$13000.00} Balance updated XX/XX/XXXX Recent payment $ 0 Monthly payment {$0.00} Original balance {$26000.00} Highest balance {$0.00} Terms 72 Months On record until XX/XX/XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 10475
Submitted Via: Web
Date Sent: 2023-12-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-05
Issue: Problems at the end of the loan or lease
Subissue: Problem extending the lease
Consumer Complaint: I reached out to Ally financial a few weeks ago requesting I would like to extend my lease and the rep said the option is available once I make my last payment, So I made my last payment a littler sooner so I can extend the lease. However when it came to extending the rep said it's not an option. So now I am stuck I planned on keeping the vehicle and not have to look for another car now I am in limbo I have to rush to get a new car
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-12-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-05
Issue: Opening an account
Subissue: Didn't receive terms that were advertised
Consumer Complaint: I had opened an account with Ally Bank on XX/XX/XXXX under the offer code " XXXX ''. Here are the terms of the code : " Set up qualifying direct deposit payments and receive a total of {$1500.00} in qualifying direct deposits by XX/XX/XXXX. You'll get a {$200.00} cash bonus within 30 days of the account receiving {$1500.00} in qualifying direct deposits. Keep your account open and in good standing to receive your cash bonus. '' I made deposits on XXXX XXXX and XXXX XXXX with deposit amounts of {$1100.00} and {$1100.00}. This is over the amount needed. My account is still open and in good standing. I also wanted to point out that I am considered a new customer according to their terms since it has been over a year since I had had an account.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: IL
Zip: 62002
Submitted Via: Web
Date Sent: 2023-12-05
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-03
Issue: Repossession
Subissue: Loan balance remaining after the vehicle is repossessed and sold
Consumer Complaint: Who this my Concern this Company was involved a class action law suite was inaccurate information on credit report my loan Dated Back XXXX. Ally financial just report this to my credit on XX/XX/XXXX they are in violation of the law suite they Need removed this immediately. From all report agency
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TN
Zip: 37013
Submitted Via: Web
Date Sent: 2023-12-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-01
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: My social security number identity and information was fraudulently used on a car loan. The company name is Ally Financial. The eastern automotive card group on sterling V.A fraudulent submitted my personal information to secure a car for one of the workers friends.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MD
Zip: 20748
Submitted Via: Web
Date Sent: 2023-12-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-01
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: Credit Bureau : XXXX, XXXX, XXXX. Dear Credit Bureau Representative : I recently reviewed a copy of my credit report and noticed the following information regarding inquiries to be in error. The Fair Credit Reporting Act states that the only permissible purpose for pulling a person 's credit report is ( 1 ) a firm offer of credit, ( 2 ) insurance, ( 3 ) an application for employment, or ( 4 ) a court order. The following inquiries are not related to one of the allowable purposes, as I have reiterated from The Fair Credit Reporting Act. XXXX. Ally Financial XXXX XX/XX/2022 XXXX. XXXX XXXX XXXX XXXX XXXX XX/XX/2022 XXXX. Ally Financial XXXX XX/XX/2022 XXXX. Ally Financial XXXX XX/XX/2022 XXXX. XXXX XXXX XX/XX/2022 XXXX. XXXX XXXX XXXX XX/XX/2022 XXXX. XXXX XXXX >> XX/XX/2022 XXXX. XXXX XXXX XXXX XX/XX/2022 XXXX. XXXX >> XX/XX/2022 XXXX. XXXX >> XX/XX/2022 XXXX. XXXX XXXX XXXX >> XX/XX/2022 XXXX. Ally Financial XXXX XX/XX/2022 XXXX. Ally Financial XXXX XX/XX/2022
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MI
Zip: 48045
Submitted Via: Web
Date Sent: 2023-12-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-01
Issue: Managing the loan or lease
Subissue: Problem with additional products or services purchased with the loan
Consumer Complaint: I purchased a XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX. I expected to finance XXXX XXXX XXXX XXXX as that was what we had discussed prior to me going from XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX When signing the documents with the finance manager XXXX he was quickly discussing warranties. I had been told by the sales rep that the dealership " gives '' you a warranty of sorts so the process had taken HOURS and he was going quickly and I was XXXX engaged because I had to get back to get my child and get to work. The final paperwork showed a financed amount of XXXX XXXX and I was SHOCKED!!! I didn't say anything at the time to XXXX. When we were leaving my mother told me the difference was the extended warranty that was right at {$6100.00} that I didn't want. They told me I had 5 days to return the vehicle for any reason if I wanted to. I didn't want to return the vehicle at the time, but I did want them to remove the extended warranty. On XX/XX/XXXX I called XXXX and explained the situation with the extended warranty and that I didn't want it. He of course tried to get me to keep it, but ultimately said he would cancel it and send the information to Ally the finance company to issue a credit on the loan. He stated when I got my paperwork from Ally it would reflect the credit for the extended warranty. XXXX did absolutely NOTHING!!! My first payment was due to Ally on XX/XX/XXXX. As of XX/XX/XXXX there had been no credit issued. My mom who is a co-signer on the loan with me went to social media as XXXX isn't registered with the XXXX to voice our issues. She received a call that day from XXXX - XXXX XXXX at XXXX XXXX XXXX stated we had to go to the dealership website to cancel the warranty. I argued that with him as no one had said that up to that point and we had been through it with XXXX & ALLY. XXXX stated if I would do that he would expedite the check to ALLY and it would be credited within 7-10 business days. ALLY agreed with that comment. That check was sent to Ally on XX/XX/XXXX, XXXX # XXXX for {$6100.00}. As of today that check has not been credited to my account. The dealership also calculated the tax & tag too high and the check to the DMV had to be returned 3 times. There was on overpayment of {$600.00} that was also to be sent to ALLY for a credit to the bottom line. That hasn't hit the account yet either. The intent all along was to refinance with my credit union for a better interest rate. Today I decided to go ahead and deal with the credit union as I was getting NO satisfaction with XXXX or ALLY. When running all the figures the credit union tells me they can't refinance because the Loan to Value was in excess of 120 %. Obviously if those credits were on the account this could potentially be rectified. We are so tired of dealing with this mess. It's been going on for nearly 3 months and enough is enough.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NC
Zip: 28734
Submitted Via: Web
Date Sent: 2023-12-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-02
Issue: Getting the loan
Subissue:
Consumer Complaint: This is a follow up to a prior complaintXXXX. Ally sent me a letter resolving to issue me a refund for un-used services. The letter further instructed me to call them to facilitate issuance of payment, but every time I call, it's like running into a brick wall. No one knows what to do. I've been transferred so many times my head swings but I've not been able to make a bonafide plan for getting the refund they promised.CFPB closed the case because of the favorable response but it seems as though we've both been mislead.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 11420
Submitted Via: Web
Date Sent: 2023-12-02
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-02
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: Ally bank this is the final request to deposit my property. Ally said they dont accept Promissory Notes but thousands of Court cases around the US say other wise. Ally said it doesnt accept post dated checks, but cases show that Ally Bank with Suits for replevin for Contracts due in 72 months ( Installment Contracts ) to 30 years ( Mortgages ). Ally Bank has angered me! And they will answer the Summons that will be signed by a US Supreme Clerk. What do you think a promissory note is Ally? ITS A POST DATED NEGOTIABLE INSTRUMENT!!! HOW DOES BANKING WORK!?!? ohh well, just answer the Summons when it comes. I want to see what your lawyers tell the US Supreme Judges that you a public entity with the FDIC a bank, doesnt accept promissory notes or understands what a post dated check or negotiable instrument is. Subject : Complaint Regarding Ally Bank 's Failure to Release Trust Property To Whom it may concern, I am writing to bring to your attention a serious matter concerning Ally Bank, located at XXXX XXXX XXXX, XXXX, PA XXXX. They are currently in possession of UCC 3 intangible instruments that rightfully belong to my Trust. Despite repeated efforts, I have been unsuccessful in obtaining the release of my property from Ally Bank. Under the Uniform Commercial Code ( UCC ) 4-402, " a payor bank wrongfully dishonors an item if it dishonors an item that is properly payable. '' In this case, Ally Bank had a promissory note accompanying the check, ensuring that there would be no overdraft. However, Ally Bank wrongfully dishonored the item, leading to the withholding of my property. Furthermore, according to UCC 4-501, " A bank that takes a documentary draft for collection shall present or send the draft and accompanying documents for presentment, and upon learning that the draft has not been paid or accepted in due course, shall seasonably notify its customer of the fact. '' Despite this obligation, Ally Bank failed to make presentment to the Federal Reserve, where they could have made an application for their Master Account to be credited with the appropriate amount. This failure on the part of Ally Bank has caused significant financial hardship for my Trust. It is important to clarify that I did not apply for a loan, as falsely claimed by Ally Bank. Instead, I made a deposit, which falls under the definition of a deposit as outlined by the Federal Deposit Insurance Corporation ( FDIC ). Ally Bank, as a custodian of my instrument, had a fiduciary duty to safeguard and handle it appropriately upon receipt via USPS. Their discrimination and refusal to release my instruments have resulted in unjust consequences for my Trust. I would like to emphasize that the instruments in question were properly endorsed with an unqualified special endorsement, and I possess the right of enforcement according to UCC 3-309. It is clear that Ally Bank is in the wrong, and their actions have caused significant detriment to my Trust. I respectfully request that the Consumer Financial Protection Bureau ( CFPB ) take immediate action to address this matter and ensure that Ally Bank fulfills their fiduciary duty by releasing my Trust property promptly. I have attached copies of relevant documents, as supporting evidence for your review. I kindly request that the CFPB investigates this complaint thoroughly and takes appropriate measures to rectify the situation. Thank you for your attention to this matter. I have faith in the Consumer Financial Protection Bureau 's dedication to consumer rights and trust that my complaint will be handled with the seriousness it deserves. Sincerely, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX XXXX. XXXX XXXX XXXX XXXX XXXX XXXX XXXX, Fl XXXX all rights reserved
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-12-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A