Date Received: 2022-06-02
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: Last week my mother and wrote me a check that falls within Ally 's deposit limits ( {$50000.00} ). I anticipated that a hold would be placed on the funds for 7-10 days, which I've found to be pretty standard for large sums that are atypical transactions. I have 4 accounts with Ally : 1. HYSA, 2. checking, 3. Roth and 4. Traditional IRAs. I deposited the check last Friday. Early Saturday morning ( XXXX ) I received a flurry of emails from Ally telling me to contact them immediately- that my accounts had been locked until I verified information. ALL of my accounts had been locked. Not just the pending deposit, or even just the checking account that deposit was made to, ALL of my accounts were locked and are 100 % inaccessible- even to view. I contacted them immediately ( per their email ) and was told that the representatives working were unable to answer any questions regarding my accounts, why they were ALL locked, and advised me that I would have to wait until Tuesday ( Monday was XXXX XXXX ) to speak with someone from Loss Prevention. Tuesday : I was able to talk with a rep from Loss Prevention who told me they needed to verify the check with my mom 's bank before they could unlock my accounts. I asked to speak with a supervisor to discuss if they could release the lock on my savings and investments at least and was told that their supervisors don't take incoming calls .... so maybe they'd call me back once the rep talked with them. I did not hear back from anyone. Wednesday : I give them the benefit of the doubt that they are working to get in touch with their fellow banking institution to verify the deposit. I confirm with my mom that the funds have cleared her bank. Thursday : I call to check on the status as I still have no access to my accounts ( I can't even pull statements I need to send to a lender for a property transaction in progress ). I'm told that they got in touch with someone at my mom 's bank but that bank wouldn't release information about if the check was funded. They proposed NO next steps. I request to speak with a supervisor and am again denied. As of this complaint my accounts have been unlocked- I received no notification and was informed after calling multiple times- the rep acted as though i just should have known. I am in the process of purchasing property, which is what the gift from my mother is supporting. I am deeply concerned that I'm not going to be able to access these funds at closing and that there is a high likelihood that I will again be locked out of my investments and savings accounts when I attempt to use/transfer these funds ( another large transaction ). If even a deposit can result in this level of inaccessibility I can only imagine the same for a withdrawal. At this point I want to move all of my funds out of Ally bank and am not able to get information from them as to the process by which to accomplish this without triggering additional account locks.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: OH
Zip: 44107
Submitted Via: Web
Date Sent: 2022-06-02
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-02
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: Ally Bank said they were closing the account on XX/XX/22 due to unauthorized activity totaling around {$160.00}. I know its not a lot of money but it shouldnt matter. I mean if its my account and I didnt make the transactions why am I at fault? The past two months Ive regretted ever having an account with them. I have read reviews online where they did the same thing to others but much worse. They closed their accounts and stole their money. I mean I just dont want that to happen to me. I would advise anyone thinking of opening an account with them to rethink their decision to do so.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: AL
Zip: 361XX
Submitted Via: Web
Date Sent: 2022-06-02
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-01
Issue: Money was not available when promised
Subissue:
Consumer Complaint: There were two international wire transfers sent to Ally Bank from XXXX XXXX in XXXX. The transfers were sent with an intermediary bank, XXXX XXXX XXXX on XX/XX/XXXX. The first transfer is for the amount of {$8700.00} and the second transfer is for the amount of {$7600.00}. These transfers are income tax returns for mine and my wife 's two years of employment in XXXX. XXXXXXXX XXXX confirmed that it was received by XXXX XXXX XXXX. However, Ally Bank had not received the transfers and the money was never deposited into our accounts. Ally Bank has stated that they have no record of any transfer with those amounts. The sender, XXXX XXXX XXXX XXXX, sent these funds and has sent a wire trace which confirmed that XXXX XXXX XXXX has received and sent the money and I requested an inquiry on XX/XX/XXXX to Ally Bank after which they reported on XX/XX/XXXX that they did not receive any money transfer.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: OR
Zip: 97333
Submitted Via: Web
Date Sent: 2022-06-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-01
Issue: Problems at the end of the loan or lease
Subissue: Termination fees or other problem when ending the lease early
Consumer Complaint: XX/XX/21 my car was in a car accident XX/XX/21 XXXX insurance deemed my car to be a total lost and issued a check for XXXX the check covered the car difference of what Ally was asking for. Ally kept the balance and wants me to pay additional fees of XXXX .My gap insurance was not applied and they kept my payment of XXXX I made XX/XX/21. They received more than what the car was worth.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MA
Zip: 02121
Submitted Via: Web
Date Sent: 2022-06-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-01
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: Ally Bank is reporting a 30 day late payment on my account and it is showing up as different dates on different credit bureaus. Example, XXXX shows the 30 day late payment in XX/XX/XXXX and XXXX shows the 30 day late payment as XX/XX/XXXX, and XXXX shows a 60 day late payment in XX/XX/XXXX. This account has been closed for several years and was always paid as agreed, never late. The discrepancy is obviously because this account was NEVER late and needs to be removed immediately. This incorrect information is being reported on all three credit bureaus ( XXXX, XXXX and XXXX ). I have tried to resolve this with each of the bureaus as well as with Ally Bank and it keeps showing up on my credit reports incorrectly reported.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 78665
Submitted Via: Web
Date Sent: 2022-06-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-02
Issue: Struggling to pay your loan
Subissue: Loan balance remaining after the vehicle is repossessed and sold
Consumer Complaint: The car was repossessed and sold around XXXX of XXXX and sold for more than what the car was owed and tis loan is still showing as a charge off on my credit.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NJ
Zip: 076XX
Submitted Via: Web
Date Sent: 2022-06-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-01
Issue: Managing the loan or lease
Subissue: Billing problem
Consumer Complaint: I purchased this car in XXXX of XXXX and my Retail Installment Sale Contract Simple Finance Charge states the payment schedule was 72 months. The original loan amount total is XXXX. My payment is XXXX. I did place XXXX payments on the back for the duration of the loan, but they are saying I still owe a balance of XXXX. There is no way possible that I should still owe this amount. I can get that I still owe XXXX for the XXXX payments on the bank but there is no way I should owe XXXX, this would almost make me pay for the car twice. The interest rate on the loan is XXXX. This is predatory lending and false information based on what I signed. The car was purchased from XXXX XXXX XXXX XXXX and the purchase of the car was only XXXX dollars. The lender stated something about a daily interest and there was nothing discussed in regards to daily interest. This again is predatory lending. My account should only have a balance of the XXXX payments. I should be paying this account this year, but I will still go well into next year. This can not be legal and fair
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TN
Zip: 38135
Submitted Via: Web
Date Sent: 2022-06-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-01
Issue: Communication tactics
Subissue: You told them to stop contacting you, but they keep trying
Consumer Complaint: I have had repeated calls for my brothers x wife, XXXX XXXX for an auto loan with Ally Financial in XXXX XXXX MO. I have on two occasions asked for my numbers be removed from the lists for this person. I am not a cosigner or a reference for this individual. I spent literally two hours on the phone and this company can not locate the calls made from a XXXX XXXX from XXXX. After expressing twice to not call and being assured two week ago that I will not get another call the agent calling hung up once I advised I will file a suit. This is not my loan and not my responsibility to take hours of my time to contact these idiots. Can the CFPB please help. I will add that i have a few voicemails as well that violates regulation F that occurred within a 7 day window.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MO
Zip: 633XX
Submitted Via: Web
Date Sent: 2022-06-01
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-05-31
Issue: Struggling to pay your loan
Subissue: Lender trying to repossess or disable the vehicle
Consumer Complaint: I am an XXXX XXXX XXXX and at the time of the two isolated incidents, was stationed at XXXX XXXX in South Carolina. On two different occasions, Ally Financial violated my SCRA rights and attempted to repossess my vehicle. The first incident a tow truck was sent out without any knowledge on my end. I was never served with a court date as required by SCRA. Ally financial was aware of my financial situation changing due to me separating from my then spouse and they were also aware of my XXXX status. These two violations of my SCRA caused unnecessary stress and hardship on me.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: KY
Zip: 42223
Submitted Via: Web
Date Sent: 2022-05-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-05-31
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: In accordance with the Fair Credit Reporting act XXXX Account # XXXX, has violated my rights. 15 U.S.C 1681 section 602 A. States I have the right to privacy. 15 U.S.C 1681 Section 604 A Section 2 : It also states a consumer reporting agency can not furnish a account without my written instructions 15 U.S.C 1666B : A creditor may not treat a payment on a credit card account under an open end consumer credit plan as late for any purpose 15 U.S. C 1605 - Determination of finance charge 15 U.S.C 1666b - Timing of payments
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 31602
Submitted Via: Web
Date Sent: 2022-05-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A