ALLY FINANCIAL INC.


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"Products" offered by ALLY FINANCIAL INC. with at least one, but usually more complaints:

Bank account or service - (CD) Certificate of deposit
Bank account or service - Cashing a check without an account
Bank account or service - Checking account
Bank account or service - Other bank product/service
Bank account or service - Savings account
Checking or savings account - CD (Certificate of Deposit)
Checking or savings account - Checking account
Checking or savings account - Other banking product or service
Checking or savings account - Savings account
Consumer Loan - Installment loan
Consumer Loan - Personal line of credit
Consumer Loan - Title loan
Consumer Loan - Vehicle lease
Consumer Loan - Vehicle loan
Credit card -
Credit card - General-purpose credit card or charge card
Credit card - Store credit card
Credit card or prepaid card - General-purpose credit card or charge card
Credit card or prepaid card - General-purpose prepaid card
Credit card or prepaid card - Government benefit card
Credit card or prepaid card - Store credit card
Credit reporting -
Credit reporting or other personal consumer reports - Credit reporting
Credit reporting or other personal consumer reports - Other personal consumer report
Credit reporting, credit repair services, or other personal consumer reports - Credit repair services
Credit reporting, credit repair services, or other personal consumer reports - Credit reporting
Credit reporting, credit repair services, or other personal consumer reports - Other personal consumer report
Debt collection - Auto
Debt collection - Auto debt
Debt collection - Credit card
Debt collection - Credit card debt
Debt collection - I do not know
Debt collection - Medical
Debt collection - Medical debt
Debt collection - Mortgage debt
Debt collection - Other (i.e. phone, health club, etc.)
Debt collection - Other debt
Debt collection - Payday loan debt
Debt collection - Rental debt
Debt or credit management - Credit repair services
Debt or credit management - Debt settlement
Money transfer, virtual currency, or money service - Check cashing service
Money transfer, virtual currency, or money service - Debt settlement
Money transfer, virtual currency, or money service - Domestic (US) money transfer
Money transfer, virtual currency, or money service - Foreign currency exchange
Money transfer, virtual currency, or money service - International money transfer
Money transfer, virtual currency, or money service - Mobile or digital wallet
Money transfer, virtual currency, or money service - Money order
Money transfer, virtual currency, or money service - Money order, traveler's check or cashier's
Money transfer, virtual currency, or money service - Refund anticipation check
Money transfer, virtual currency, or money service - Traveler's check or cashier's check
Money transfer, virtual currency, or money service - Virtual currency
Money transfers - Domestic (US) money transfer
Money transfers - International money transfer
Mortgage - Conventional adjustable mortgage (ARM)
Mortgage - Conventional fixed mortgage
Mortgage - Conventional home mortgage
Mortgage - FHA mortgage
Mortgage - Home equity loan or line of credit
Mortgage - Home equity loan or line of credit (HELOC)
Mortgage - Manufactured home loan
Mortgage - Other mortgage
Mortgage - Other type of mortgage
Mortgage - Reverse mortgage
Other financial service - Check cashing
Other financial service - Debt settlement
Other financial service - Traveler’s/Cashier’s checks
Payday loan, title loan, or personal loan - Installment loan
Payday loan, title loan, or personal loan - Payday loan
Payday loan, title loan, or personal loan - Personal line of credit
Payday loan, title loan, or personal loan - Title loan
Payday loan, title loan, personal loan, or advance loan - Installment loan
Payday loan, title loan, personal loan, or advance loan - Personal line of credit
Student loan - Federal student loan servicing
Student loan - Non-federal student loan
Vehicle loan or lease - Lease
Vehicle loan or lease - Loan
Vehicle loan or lease - Title loan

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Complaint ID: 8235696

Date Received: 2024-01-28

Issue: Managing the loan or lease

Subissue: Problem with additional products or services purchased with the loan

Consumer Complaint: My dad died ( XXXX XXXX ) XX/XX/2023 from XXXX i asked about the car loan i was told to continue to pay and keep car now that car was totalled i cant get any information about said car but i was paying for it my insurance paid it off if i dont matter send me a check for my insurance and my monthly payments

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response

State: NC

Zip: 28540

Submitted Via: Web

Date Sent: 2024-01-28

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 8234039

Date Received: 2024-01-27

Issue: Improper use of your report

Subissue: Reporting company used your report improperly

Consumer Complaint: I asked all companies to update to paid as agreed and remove negative payment history. need nagatives to be deleted. According to the Fair Credit Reporting Act 15 USC 1681 section 602 states " There is a need to insure that consumer reporting agencies exercise their grave responsibilities with fairness, impartiality, and a respect for the consumers right to privacy. '' XXXX and XXXX are consumer reporting agencies and I am the Consumer. I have the right to make sure my private information isn't shared which is backed by 15 USC 6801 which states '' It is the policy of the Congress that each financial institution has an affirmative and continuing obligation to respect the privacy of its customers and to protect the security and confidentiality of those customers nonpublic personal information. '' ( Furnisher of information to credit agencies ) is a financial institution by definition under that title. 15 USC 1681 section 604 a section 2 states that " In general Subject to subsection ( c ), any consumer reporting agency may furnish a consumer report under the following circumstances and no other : in accordance with the written instructions of the consumer to whom it relates. '' ( Furnisher of information to credit agencies ) the financial institution and the Consumer reporting agencies XXXX and XXXX do not have my consent to furnish this information and they surely do not have my written consent. Any and all consent to XXXX, XXXX, ( Furnisher of information to credit agencies ) whether it be verbal, non-verbal, written, implied or otherwise is revoked. 15 USC 6802 ( b ) ( c ) states that " A financial institution may not disclose nonpublic personal information to a nonaffiliated third party unless the consumer is given an explanation of how the consumer can exercise that nondisclosure option. '' ( Furnisher of information to credit agencies ) Never informed me of my right to exercise my nondisclosure option. Not only that 15 USC 1681C ( a ) ( 5 ) states '' Except as authorized under subsection ( b ), no consumer reporting agency may make any consumer report containing any of the following items of information Any other adverse item of information, other than records of convictions of crimes which antedates the report by more than seven years. '' This account is an adverse item they are reporting again without my permission which is against the law. 15 U.S. Code 1681s2 ( A ) ( 1 ) A states " A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate. 15 U.S. Code 1681e states '' Every consumer reporting agency shall maintain reasonable procedures designed to avoid violations of section 1681c of this title and to limit the furnishing of consumer reports to the purposes listed under section 1681b of this title. XXXX and XXXX are not maintaining reasonable procedures. Also 12 CFR 1016.7 states that " A consumer may exercise the right to opt out at any time. '' I am opting out of your reporting services.

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response

State: CA

Zip: 90061

Submitted Via: Web

Date Sent: 2024-01-27

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 8232226

Date Received: 2024-01-26

Issue: Problem when making payments

Subissue: You never received your bill or did not know a payment was due

Consumer Complaint: Ollo credit card was bought out by Ally Credit Card. I was supposed to be able to log on and create a new profile and open the on line account. This transition was on XX/XX/XXXX. I have been trying to get customer service to resolve this issue but as of todays date they have not. I continue to get messages that my information dose not exist. The only way to see my balance is by logging into the old account ( Ollo ) and am able to at least see my balance. I have no way to check my account except by phone.

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response

State: MN

Zip: 553XX

Submitted Via: Web

Date Sent: 2024-01-26

Company Response to Consumer: Closed with monetary relief

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 8231280

Date Received: 2024-01-26

Issue: Improper use of your report

Subissue: Credit inquiries on your report that you don't recognize

Consumer Complaint: XX/XX/2023 the following companies ran my credit report without my authorization. XXXX XXXX Ally Financial XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XX/XX/2023 the following companies ran my credit report without my authorization. XXXX XXXX XXXX XXXX XXXX XXXX XXXX

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response

State: IL

Zip: 608XX

Submitted Via: Web

Date Sent: 2024-01-29

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 8230240

Date Received: 2024-01-26

Issue: Struggling to pay your loan

Subissue: Denied request to lower payments

Consumer Complaint: I started having a transmission problem with my car causing me to not be able to work due to not having a vehicle. The extended warranty company refused to pay for the repairs when it was clearly covered. I am still in process of taking legal action against that company but that is besides the point. My dad had to pay for the repairs with money he didnt have and now I have emotional distress which I am intending to get from that warranty company. Nevertheless I am over 90 days past due and ally financial is my lender for my XXXX XXXX XXXXXXXX. I was XXXX $ past due but now I am XXXX $ past due and its only going to add up my car loan is currently sent out for repossession so they are looking for the car. Which was the last thing I wanted. I tried to resolve the past due balance with Ally by saying I will pay XXXX $ plus my normal monthly payment if you take off the repo and agree that we settled but they simply said I have to make this amount of payment to get out of repo but with my limited income right now I can only pay so much and not to mention the loan is XXXX $ which is XXXX $ more then what the car is worth my car is worth XXXX $ I know this because I tried to refinance with the credit union and no finance company will refinance me because of the fact the loan is more then what the car is worth and that is not even including the 12.36 % interest which would make it XXXX $ after 6 years and XXXX $ is too high of a monthly payment I even asked for a 4 month payment extension but they say no because once you modify the loan you cant get payment assistance but I did not know that because I did it online and i should of read the terms and conditions but due to my XXXX I was not thinking straight. All I was thinking about was the fact my monthly payment is too high. I even tried hiring a lawyer to talk to ALLY for me and it did not do me any good. Not to mention they are rude representatives I even asked to speak to a supervisor and they say they will call me they never did : mind you I asked over 10 times already and each time they did not return my call

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response

State: MI

Zip: 483XX

Submitted Via: Web

Date Sent: 2024-01-26

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 8230233

Date Received: 2024-01-26

Issue: Other features, terms, or problems

Subissue: Other problem

Consumer Complaint: Hello, Im making a complaint against Ally credit card services for their lack of providing me with a statement. In XX/XX/year> I received a message that they were taking over for OLLO credit card and I was prompted to create an online account. I have since not been able to get access online to date, and its been 4 months, I do not receive any statements as I believe they are only available electronically via online account. I have called customer service and they have apologized but havent made any progress on getting access. At this point I have no clue what the terms of my account even are since the take over.

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response

State: AZ

Zip: 85251

Submitted Via: Web

Date Sent: 2024-01-26

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 8227892

Date Received: 2024-01-25

Issue: Closing an account

Subissue: Company closed your account

Consumer Complaint: This is the continuation of the previous complaint ID XXXX. Because the system of Consumer Financial Protection Bureau automatically closes the complaint down right after receiving a response from the bank, so I have to open up a new complaint. The response from the bank was a XXXX XXXX XXXX XXXXXXXX, the XXXX XXXX XXXX is a XXXX XXXX XXXX and she told me in her letter to call their Customer Service about their closing my accounts when their Customer Service does not have any information and does not know anything about it? She wants me to call their customer service and yell and fuzz at their customer service instead of her when their customer service does not know anything about t he issues? When Ally Bank closes down my accounts UNFAIRLY, they only sent me a letter saying that they closed my accounts down ; that was it, they did not say anything why or what was the reason. I called and asked but they were not able to tell me why. I still have records that I did complained alot about their online banking was down a lot that I could not pay my bill using their pay bill features, and I think they revenged me for complaining by closing my accounts down. Also, I did use my debit card to purchases and later disputed some transactions. However, I do not think that is the reason why.

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response

State: VA

Zip: XXXXX

Submitted Via: Web

Date Sent: 2024-01-25

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 8227516

Date Received: 2024-01-26

Issue: Problem with a company's investigation into an existing problem

Subissue: Problem with personal statement of dispute

Consumer Complaint: I made multiple payments to my account in XXXX. I had multiple statements from XXXX - XX/XX/2023 showing changing balances. I made XXXX payments in XXXX. XXXX payments in XXXX. These are NOT late payments as you can see on my credit score. Clean credit for the last XXXX months on this account as Im trying to buy a home. In XXXX, ally reporting my account 30 days late. You can see the date the 30 day late was reported, which means my account would not have been paid from XX/XX/2023 - XX/XX/2023. Clearly this is inaccurate. When I called to work this through with Ally, I was told by the person helping me there is no one higher up than me, sorry we can not help you And I actually was in process of buying a home, was DENIED because of this and now am homeless ( living with my parents ) with my wife and XXXX kids under the age of XXXX ( XXXX and XXXX ) I have been working so hard and have had clean payment history because of what our goals were. I feel violated.

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response

State: NM

Zip: 87114

Submitted Via: Web

Date Sent: 2024-01-26

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 8226495

Date Received: 2024-01-26

Issue: Improper use of your report

Subissue: Reporting company used your report improperly

Consumer Complaint: to whom this may concern, I was never late on the paid off account listed below Please show me documentation showing proof of transaction showing I was ever late to support your inaccurate reporting on my account. if you can not supply this please delete this alleged late payments from my credit report. the item in question are Ally Financial Ally Financial Ally Financial XXXX XXXX XXXX XXXX After doing so please provide me with an updated credit report reflecting the changes. XXXX XXXX

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response

State: TX

Zip: 770XX

Submitted Via: Web

Date Sent: 2024-01-26

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 8226473

Date Received: 2024-01-26

Issue: Improper use of your report

Subissue: Credit inquiries on your report that you don't recognize

Consumer Complaint: I am writing to dispute a hard inquiry listed on my credit report that I believe is inaccurate and unauthorized. Creditor Name : ALLY FINANCIAL Inquiry Date : XX/XX/year> I did not authorize this inquiry, and I have no record of any application or credit request with the mentioned creditor. As such, I request that you investigate this matter and remove the unauthorized hard inquiry from my credit report. I understand that, under the Fair Credit Reporting Act ( FCRA ), you are required to investigate disputes within 30 days. I request that you conduct a thorough and timely investigation into this matter, notify me of the results, and make the necessary corrections to my credit report.

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response

State: CA

Zip: 95747

Submitted Via: Web

Date Sent: 2024-01-26

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Select another page to read more about how -real people- receive -real harm- from these banks, credit bureaus, and others.