Date Received: 2023-03-22
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I opened an account with Ally Bank on XXXX XXXX, XXXX and I deposited my stipend from XXXX XXXX XXXX and I believe because of my age they then put the funds on hold and have yet to release them or close the account and send a check in the mail. I am trying to get the funds from this because I am pending graduation and I could use those funds for books and materials. I understand that I am XXXX and most are not enrolling in school at that age, but there is no rule that says that you can not enroll in school at that age.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-03-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-22
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Investigation took more than 30 days
Consumer Complaint: Several Payments are being reported as late on my credit report. I had a payment plan set up and was making consistant payment every month on this account. This time frame for the reporting should be coveredd under the Cares Act and the payments should not be reporting late, I have tried to disput with the CRA as well as the company I recently opened another disput today to have these errors corrected.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: PA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-03-22
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-22
Issue: Managing an account
Subissue: Deposits or withdrawals
Consumer Complaint: - Account opened XX/XX/XXXX - Spoke with Ally Bank Agent XX/XX/XXXX ; Agent indicated money would be avaliable for withdrawal the following day XX/XX/XXXX. - Made purchaseon XX/XX/XXXX requiring wiring of funds by XX/XX/XXXX ; Purchase made based on Ally Bank representative statement. - Spoke with Ally Agent XX/XX/XXXX requesting withdrawal of funds, and was denied request. - Due to bank 's failure to provide accurate information and withdrawl funds on XX/XX/XXXX, I was charged a {$400.00} fee for failure to provide funds on XX/XX/XXXX. Bank reference number for call : XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NJ
Zip: 08816
Submitted Via: Web
Date Sent: 2023-03-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-21
Issue: Attempts to collect debt not owed
Subissue: Debt is not yours
Consumer Complaint: I keep getting harassed by Ally Financial saying that I owe money for a XXXX XXXXXXXX. Then after I talk to them they call my other and ask for one of my sons. I have asked them to stop and they just keep calling
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: OH
Zip: 44070
Submitted Via: Web
Date Sent: 2023-03-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-21
Issue: Managing an account
Subissue: Problem accessing account
Consumer Complaint: I opened a account at Ally Bank in XXXX of XXXX and deposited {$2200.00}. In XXXX of XXXX my access to the account was restricted so I tried calling the bank multiple times throughout the past 3 years and the customer service has failed to even explain to me why the account was locked. The last time I called the representive was unusually rude and said, " Like I'll help your XXXX XXXX XXXXXXXX ''. So a department of justice report on hate speech should be made because that's what I experienced with the customers service at Ally Bank, this occurred in XXXX of XXXX.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MI
Zip: 492XX
Submitted Via: Web
Date Sent: 2023-03-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-21
Issue: Closing an account
Subissue: Funds not received from closed account
Consumer Complaint: Complaint against Ally Bank XXXX around XX/XX/2023 I worked at setting up several accounts at Ally Bank via their website. ( There ended up being XXXX. ) They wanted additional documentation, which I sent in. The accounts were set up by Wednesday, XX/XX/XXXX. I transferred a total of {$15.00}, XXXX into these accounts from my local checking account. When I got up Thursday morning, XX/XX/XXXX, I found in my in-box 5 e-mails from Ally saying the accounts were closed. I tried calling the XXXX phone number to see what this was aboutI believed Id been hacked. Unhelpful person said Id have to call their Account Division after XXXX XXXX. I did so, even though it meant being late for work. Person there said Ally had decided to close the accounts. I said Wheres my money? as it had not been transferred back to my local checking account. The person was again most unhelpful, and when I asked about speaking to her supervisor, she basically told me I could leave a voice-mail, but dont hold my breath waiting for someone to get back to me. Ive called them a total of 3 times, plus leaving the voice-mail. They have been nasty and not helpful. As of this writing on XX/XX/XXXX, Ally still has not returned my money to me. I believe at this point that they have stolen my money. They need to send it back to my local account immediately. I also believe for the major inconvenience and aggravation they have caused me, they should be heavily fined. This is not how a customer should be treated. I want my money back. I want nothing further to do with them. I just want my money back.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 124XX
Submitted Via: Web
Date Sent: 2023-03-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-21
Issue: Closing your account
Subissue: Company closed your account
Consumer Complaint: I am an existing customer of OLLO Card Bank and have been for over six years now. My account is and has always been in good standing, no late payments, normal card usage EX : gas, restaurants, retail shopping, grocery, etc. I received a letter over a month ago stating that they wanted me to upload a picture of my social security card AND my unexpired government ID ( drivers license/passport ). I originally felt this must be a scam as what financial institution would ask you to send them a COPY of these documents. First, I had to provide them with my social security number when I opened the account, so they already have this information, and I again have been a six plus year customer of OLLO Card. I immediately called the company thinking this must be a scam, although the letter did have their actual phone and address on the letter. The customer service rep could not explain why I would get this letter but she would have someone follow up with me. They never did, and I then got an email from them stating that time was running out and my account would be closed by XXXX if I did not send that info in. I called back only to have another rep tell me it is a law, and only a small percentage of customers are asked for the data. However, he could not tell me " what law '' it was. I have never ever from any other financial company that I have other credit accounts with have been asked to provide actual copies of my information. This seems VERY SHADY to me. I have asked other people I know if they have ever heard of this, and so far I have found no one who has ever been asked by there bank to send this in. If I had been asked as a new customer to send in copies I could have declined to do business with them, but as a six plus year customer to now ask me to send in this is very concerning. I told the guy I was fine with my account being closed as I certainly do not feel comfortable in doing business with them, but I want to report this bank and their requests. Everyone knows how much identity theft there is today and that you should protect your information as well as possible. Why would I or anyone stand to be asked to provide these documents. I was not sure who to report this to, but if you could publish so other consumers avoid OLLO Card Bank I would appreciate, as this is not a law that I can find, and I know for certain that it is NOT normal practice of any other creditor I have ever had. Regards, Concerned Consumer
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: KY
Zip: 40505
Submitted Via: Web
Date Sent: 2023-03-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-21
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: This is regarding issue with Ally Bank. I was enrolled into promo in XXXX for 1 % bonus up to {$500.00}. I deposited more than XXXX and kept it for more than 90 days. When I called earlier I was told that bonus will be deposited by XX/XX/XXXX. It has been more than a month after that but I did not get bonus yet. I made many calls and chats, wrote several messages to resolve this issue but those were of no help. Neither they are resolving the issue, nor they are providing any timeline to resolve it. I would appreciate any help.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-03-21
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-20
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: This company Is in violation of Gramm-Leach-Bliley act for sharing my non public personal information with nonaffiliated third party companies. I choose to exercise my right to opt out of having any account with this company report to the consumer reporting agencies under law 15 usc 6802
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33127
Submitted Via: Web
Date Sent: 2023-03-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-20
Issue: Improper use of your report
Subissue: Credit inquiries on your report that you don't recognize
Consumer Complaint: UnAuthorized Inqueries on my credit report
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-03-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A