Date Received: 2023-04-27
Issue: Getting a loan or lease
Subissue: Fraudulent loan
Consumer Complaint: The week leading up to purchasing my vehicle I was doing online research verifying the make and model car that I wanted. I Discovered a car that I like at XXXX XXXX and I also liked the value they were offering for my trade in vehicle. XX/XX/XXXX th was a Saturday that I had off from work. I Used that time to go to XXXX XXXX and look at the car and maybe test drive it. At this point I still wasnt sure if I wanted to purchase the vehicle or not. Upon entering the showroom, I was approached by a salesman named XXXX XXXX. I told him I was thinking about buying a car and showed him the car I wanted to learn more about. He asked me if I wanted to take it for a ride and I replied sure. He got my drivers license and gave me the keys to the car. I drove up and down the street of the dealership and brought the car back to the dealership. XXXX was awaiting my return. He asked me to sit down at the desk so he could give me more information about the vehicle. He got some basic information from me then XXXX showed me some numbers regarding the price and what it would be monthly. At that point I told him we were way to far off and I didnt want to waste his time. He adjusted the numbers to make them more appealing to me. I told him that we were still to far apart and I didnt want to waste his time. XXXX then asked his manager to come to his desk and he introduced me to his manager. I told the manager my situation and the prices XXXX showed me were not close to what I was willing to spend at the time. The manager told me he could make it work for me and asked what amount of money I would be willing to spend. I avoided telling him a number because again we were to far off on the price. Manager said he had to go check something and came back with a slightly lower number. This happened several times while XXXX and I made small talk about common interests. Eventually the manager came back and started asking me about my trade in. I answered all his questions and he followed with more questions like if I were to lower the price would you be interested etc. I said yes I would be interested if the price made sense with my budget. When he came back again he showed me numbers on a paper regarding my trade in but the numbers were significantly lower than the website told me prior to me going to the dealership. I explained to him that the number for the trade in he showed was a lot lower and he started increasing the trade in price slightly higher than his previous number. This went on for several minutes. After I agreed to a number I would take for my current vehicle he walked away again leaving me and XXXX talking. When manager came back he showed me what he said was his lowest number for the price of the car and the most he could give me for the trade in vehicle. He also showed me a list of banks that I could use for the transaction. At this point I have been at XXXX desk for an hour or more and decided that I would purchase the car. The back and forth continued while gathering bits of information from me upon every time he returned. I did not have the vehicle I was trading in with me so I told him I would have to return the following day to do the transaction. I was told that wouldnt be necessary and to bring the trade in vehicle the following day. For the next hour I was told about extended warranties and gap insurance amongst other things. They showed me my final cost and brought out a contract. After wrapping up the sale XXXX and I went out to the lot where he put temp tags on the new car. XXXX then followed me to my house in the car I just purchased and I drove my work truck home. When we arrived at my house I dropped my truck off and drove XXXX back to the dealership in the car I just purchased from XXXX XXXX The following day I brought the trade in to auto lenders and signed up for extended warranty that was being forced on me to purchase while I was there. That concluded the purchase of the vehicle. During my transaction with Autolenders liquidaton center I did not receive my full contract disclosures as per Regulation Z, 15 USC 1026.23 Right of rescission & 15 USC 1026.23 ( b ) ( XXXX ) Notice of right to rescind. Not one employee at auto lenders ensured full TILA was disclosed prior to requiring a signature and did not give me any notice regarding my right to rescind. I was not presented with the full TILA disclosure prior to signing any documents. Instead I was rushed and not thoroughly or truthfully informed resulting in me signing a contract I was not fully disclosed on. My credit was run multiple times resulting in lowering my credit score, causing me distress for months. The entire transaction was misrepresented and violates the laws put in place to protect consumers such as myself. As of XX/XX/23 XXXX XXXX XXXX XXXX and ally bank financial have received my original notice of rescission putting them on notice, a second notice regarding upcoming default due to no response to my affidavit and then as of recently XX/XX/23 they have recieved their default notice for my claim of {$44000.00} USD in damages and violations, and as of XX/XX/23 no action or response has been provided by XXXX XXXX XXXX XXXX or ally bank financial.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NJ
Zip: 08081
Submitted Via: Web
Date Sent: 2023-04-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-27
Issue: Getting a loan or lease
Subissue: Credit denial
Consumer Complaint: They using my personal information which I was co signer on that Account and the party filled bankruptcy and I was release from all obligations on that loan inquiry and account still showing my credit report
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NC
Zip: 28334
Submitted Via: Web
Date Sent: 2023-04-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-27
Issue: Managing the loan or lease
Subissue: Billing problem
Consumer Complaint: I lost my job in the mortgage industry and my payment for my car loan kept bouncing but I realized the reason it was bouncing was because it was coming out on the 6th of each month which was well after my husband 's pay check went into our account. So I set up a auto bill pay through my bank so that the car payment would come out early on the day my husband 's pay check went into our account on the last day of the month. That way Ally would get their money right away before we ran out of money. Unfortunately they put a block on my account and even though they received the payments, they refused to credit my account. The first bill payment left my XXXX XXXX XXXXXXXX checking account on XX/XX/XXXX for {$350.00} for a payment that was due on XXXX By mid XXXX I noticed that my payment still had not been credited on Ally 's website so I called and spoke to a representative. They told me that they could see the payment but that it wasn't being credited because of the hold on my account. They said I needed to send a new payment via XXXX XXXX because of the hold on my account. I told them that it wasn't fair that they were holding the funds I needed to use for the payment and that they should credit my account since they could see the funds sitting there and received by Ally. The representative told me they would escalate it up to a manager and that they would research it and get back to me. Another week passed by and I had not heard from them so I called again. At this point my XXXX payment had just left my XXXX XXXX XXXXXXXX checking account via auto bill payment on XX/XX/XXXX in the amount of {$350.00}. This new representative told me he could see both payments received by their payment system but was still sitting in Ally 's account and not being credited to my account because of the hold. Again they told me to send a payment via XXXX XXXX because my account was now late. I told them that it was grossly unfair that they had been holding my payment and not giving me credit for it. He said they would return it to me but I told them not to that I wanted it escalated to a manager to get it credited to my account because a creditor can't just hold someones payment for over 30 days and not give them credit for it and then mark them as being late. If they weren't going to accept the payment then they should have immediately rejected the payment and returned it at the point that it was sent. I explained that I had lost my job and did not have extra money to just keep sending them car payments while they hold my previously sent funds. The representative told me he would escalate and have a manager call me in two days. Again no one reached out to me. I called back and was told that someone had already processed a return of my payment because of my phone call. So they completely ignored my request, never called me like they said and refused to credit my account for money they held on their end for over a month!! How is this even legal!?!?!?! On XX/XX/XXXX one of the payments was finally returned to my bank after more than 30 days so I took it along with money we were using for our mortgage payment, which made our mortgage late, to take two payments in the amount of {$720.00} to XXXX XXXX on XX/XX/XXXX and pay both XXXX and XXXX car payments even though Ally still had XXXX of the payments previously sent by my bank and had just returned one of them more than 30 days after they received it. On XX/XX/XXXX I received the second payment of {$350.00} back from Ally, again 30 days after they had received it and held it in their account, collecting interest I'm sure, but refused to apply it to my account as a payment. On XX/XX/XXXX my bank sent XXXX 's payment on XXXX for {$350.00} but this time it was credited to my Ally account as payment received. I called them today to ask if the payment was being returned and was told by a supervisor by the name of XXXX that the payment never should have been credited to my account and that they were going to have it investigated and returned to me. That's when I told them that I was going to file a complaint with the CFPB because they were making it impossible to make the payment. People are struggling to survive and yes I had returned payments because of losing my job but I was able to set up the auto payment and make three months of on time payments which they refuse to give me credit for and keep sending back to me. They then make me take the payment to XXXX XXXX, pay an additional fee to resend the payment they just returned to me. They are marking me late on my credit and charging me fees even though I'm trying my sincerest to make these payments. Never have I had a company make it so hard to make a payment. Please investigate this. It's not fair that I had to take money from my mortgage payment and send it to them just because they refused to give me credit for a payment they had in their account that had cleared. They held on to both payment for 30 days and then returned them and marked me late. How is this fair??? This situation has been incredibly stressful and upsetting. I'm trying my best to keep my accounts current while working odd jobs and updating my education to get a new job. I've called so many times and they have not worked with me or helped me get these payments credited to my account. Instead they return the payment and continue to punish me as if I haven't made the payments. Sometimes people fall on hard times but companies shouldn't be allowed to make it impossible for people to make payments and then say they're late when they aren't.
Company Response:
State: IL
Zip: 60004
Submitted Via: Web
Date Sent: 2023-04-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-27
Issue: Problems at the end of the loan or lease
Subissue: Unable to receive car title or other problem after the loan is paid off
Consumer Complaint: I refinanced my vehicle from ally financial to XXXX XXXX XXXX XXXX. XXXX XXXX requires a car lien for me to take to the XXXX. Failure to provide the lien by XXXX will raise my interest rate and possibly damage my credit. On XX/XX/2023 ally informed me they mailed my title/lien release XXXX I have yet to receive it as of time of writing, XX/XX/2023. I contacted Ally on the XXXX asking where my title/lien release is and they said they can not sent it to me, and instead already sent it to XXXX XXXX XXXX XXXX XXXX denies ever receiving this. I requested ally send it to either me or XXXX XXXX and provided the address that XXXX XXXX prefers. I would like to receive my lien release well before my XXXX deadline.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: OK
Zip: 731XX
Submitted Via: Web
Date Sent: 2023-04-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-28
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: I am writing to file a complaint against Ally Financial Bank regarding the mishandling of my loan payments. I have been a customer of Ally Financial Bank for several years and have always made my payments on time. However, in the past few months, I have encountered several issues with the way my payments have been handled. Firstly, I noticed that Ally Financial Bank has been reporting incorrect payment amounts to the credit bureaus. Despite making my payments in full and on time, my credit report shows that I have missed payments or made partial payments. This has resulted in a negative impact on my credit score and has caused me great distress. Secondly, I have made overpayments towards my loan balance, but Ally Financial Bank has not applied the excess amount to my principal. Instead, the bank has applied the overpayment towards future payments, resulting in interest accruing on the balance unnecessarily. This is an unfair and unjust practice, and I demand that the excess amount be applied towards my principal balance as soon as possible. I have attempted to resolve these issues by contacting Ally Financial Bank 's customer service department, but I have not received a satisfactory response. Therefore, I am filing this complaint with the Consumer Financial Protection Bureau ( CFPB ) to seek assistance in resolving these issues. I request that the CFPB investigate this matter thoroughly and take appropriate action against Ally Financial Bank for the mishandling of my loan payments. I also request that the bank correct the reporting of my payment history and apply the overpayment to my principal balance as soon as possible. Thank you for your attention to this matter.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NC
Zip: 27609
Submitted Via: Web
Date Sent: 2023-04-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-26
Issue: Closing an account
Subissue: Can't close your account
Consumer Complaint: I am hoping you may be able to assist me with filing a formal complaint against Ally Bank on their unfair and bad faith processing in the closing my CD account. On XX/XX/XXXX I made a request for an early withdraw on a XXXX, $ XXXX CD ( knowing there would be a penalty ), as I was using the funds to close on a new home. I was told that it would take 3-5 business days. Over the course of the next 9 business days, I made numerous calls to supervisors and spoke with associates via their online chat. Ally Bank continued to provide inconsistent, inaccurate, and false information regarding the status of my account. As a result, we were not able to close on our house. ( Please note that I closed a CD with XXXXXXXX XXXX for the same amount on XX/XX/XXXX, and XXXX delivered the funds within 3 business days. ) My money was released on XX/XX/XXXX after numerous conversations and being transparent with Ally that we were filing formal complaints against them for the unnecessary delays. On XX/XX/XXXX, I received an email from Ally regarding the complaint I escalated to their management. They responded that my original request took longer because they had to process a fraud prevention review. This was NEVER explained or communicated to us during any of our conversations. We had 3 other CDs of the same amount ( requested on XX/XX/XXXX ) from other banks who had no problem releasing and wiring the funds to my XXXX XXXX account within 2 business days. I feel that Ally consistently lied about the status of my request and held onto the money far longer than the usual ACH regulatory guidelines of 2-3 business days. None of Allys online information regarding ACH transfers speaks to any fraud prevention review. I had to argue with a supervisor to request their ACH policy, which I still have not received, nor do I trust that they will send it. Up until the release of the funds on XX/XX/XXXX, I was truly concerned that they, in fact, did not have my money and we were dealing with a serious banking issue and potential loss. We almost had to forfeit our home purchase and lose our deposit because of this situation. We are closing on our home almost a week later and have incurred additional expenses not only from added fees from closing, but also because we had to release 2 additional CDs, which were used to cover the costs of closing since we did not know when Ally was going to give us our money back. As a result of XXXX incompetence, this cost us over {$8800.00} in lost interest on those 2 CDs. While this has been an extremely upsetting and stressful course of events, I am also concerned that this is happening to others who may not know that they have agencies who may be able to advocate for them.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: PA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-05-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-26
Issue: Problems at the end of the loan or lease
Subissue: Unable to receive car title or other problem after the loan is paid off
Consumer Complaint: This company has my account as a charge off. I have requested a 1099 no response from this company. Ive tried paying this vehicle off. No response. This company has rude XXXX FOREIGNERS WORKING FOR THEM THAT IS XXXX XXXX AND XXXX ARE XXXX AND REFUSE TO ABIDE BY AMERICAN LAW. XXXX has requested to purchase the vehicle but ALLY FINANCIAL WILL NOT RESPOND TO XXXX EITHER. XXXX has requested a letter of guarantee but ALLY IS REFUSING. IM WRITING THESE COMPLAINTS FOR THERE NEXT LAWSUIT. THE GOVERNMENT NEED TO CLOSE THIS COMPANY DOWN FOR GOOD. This company said XXXX cant buy my vehicle mind you my account is charged off in which the IRS HAS SETTLED THIS DEBT.
Company Response:
State: GA
Zip: 30024
Submitted Via: Web
Date Sent: 2023-04-26
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-27
Issue: Problems at the end of the loan or lease
Subissue: Unable to receive car title or other problem after the loan is paid off
Consumer Complaint: I called Ally on XX/XX/XXXX at the instruction of the Arizona DMV where the car was purchased and the title resides. I asked Ally Auto to send the lien release electronically per Arizona DMV 's request and they refused not once but twice during the conversation with their customer service dept. I asked to be transferred and was refused. I've reached out the Arizona DMV about the refusal to submit my lien release electronically and they were shocked the Ally wouldn't comply
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: UT
Zip: 84401
Submitted Via: Web
Date Sent: 2023-04-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-27
Issue: Getting a loan or lease
Subissue: Credit denial
Consumer Complaint: I went to XXXX XXXX located at XXXX XXXX XXXX XXXX XXXX XXXX FL, XXXX. Upon arrival, I went as a walk-in and spoke with the salesperson by the name of XXXX. Went through the process of picking the vehicle and test drive and filled out the paperwork. The vehicle that I chose is the XXXX XXXX XXXX XXXXXXXX with XXXX Package. Stock : XXXX VIN : XXXX. I informed the salesman that I was there to make a consumer credit transaction and that I was putting XXXX dollars down as it wasn't required to do so because my transaction was a CCT consumer credit transaction I also informed the gentleman that I was well aware that I am the original creditor, and I shouldn't be denied and an extension of my own credit because I'm providing my Social Security number and my name. After filling out the paperwork, I asked him to submit it to the banks he did so and came back with a denial. I asked him politely to please give me the number phone number of the underwriter who denied my application. He said he can not give me the phone number of the person who ran my credit check my credit, ran my name, and denied my extension of credit. He couldn't give me the phone number so I can speak to him and find out why I was denied to perform a consumer credit transaction. I then requested the phone number once again from XXXX again he told me he can not divulge the underwriter 's phone number. I will have to wait for a letter in the mail for 7 to 10 business days which will tell me why I received a denial and that this conversation is over, and we can no longer speak any hung up the phone on me very rudely. It's clearly written that we as the consumer have the right to do consumer credit transactions, perfectly legal, which is what I am trying to do to acquire the vehicle for my family. I have a wife with XXXX kids and I need a family car. 15 US code 1611 states whoever willfully and knowingly, yes false, or inaccurate information or filter, freight information, is required to disclose under the provision of the subchapter or any regulation is issued under. Also, 15 US code 1681 ( K ) adverse action states the term offer of credit that will be honored if the consumer is determined, based on information in a consumer report on the consumer to meet specific criteria, used to select the consumer for the offer, except that the offer may be further conditioned on one or more of the following verification.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 34787
Submitted Via: Web
Date Sent: 2023-04-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-27
Issue: Getting a loan or lease
Subissue: Credit denial
Consumer Complaint: This is an additional evidence of what transpired and the email received and my response for complaint # XXXX I copied and pasted there email to me and copied and pasted my response 1 enjoyeu speaking win you anu rope i was dule to answer all your questions effectively. At XXXX XXXX XXXX, we are committed to exceeding the expectations of our customers, and I will do everything possible to ensure that you are completely satisfied. We know that buying a new vehicle is an important decision, and we are committed to helping you make the right choice. Please do not hesitate to call, or stop by, with any questions you may have concerning the vehicle we discussed. Sincerely, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Sales Rep ( XXXX ) XXXX cell/work/text # ( XXXX ) XXXX ext # XXXX ( office # ) Email : XXXX ~ Reply to All Mail O Search XXXX Calendar Good evening XXXX thank you for the email. However this email is completely false and fraudulent as this afternoon you hung up the phone on me when I was simply exercising my consumer rights. And now I feel discriminated and XXXX profiled over a auto loan which I was extending my credit to XXXX by trying to do a consumer credit transaction. But that's ok I've spoken with Ally financial and they recommend I file a complaint with the CFPB which I have already done this evening.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 34787
Submitted Via: Web
Date Sent: 2023-04-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A