Date Received: 2018-10-02
Issue: Trouble during payment process
Subissue:
Consumer Complaint: I re-financed my home in XX/XX/XXXX, and the loan has apparently been sold or transferred at least twice since. In XX/XX/XXXX, I prepaid my property taxes due in XX/XX/XXXX for federal income tax purposes. Based on instructions received from the broker who arranged the refinance and representatives of the first company that issued the refinance loan, I did not make escrow payments with the mortgage payment for 3 months. The amount of the property taxes was {$2500.00}. The monthly escrow payment is {$470.00}, indicating that a total of {$1400.00} for the 3 month period and, as a result, the escrow still has a surplus. I have been receiving past due notices and phone calls regarding this amount. I called the company to resolve the issue in XX/XX/XXXX. The customer service representative was unable to assist me and I asked to speak to a supervisor. The supervisor indicated that an analysis of the escrow account would be done and they would get back to me within 2 to 3 weeks but that has not been the case. I did, however, continue to receive past due notices and phone calls. I called again in XX/XX/XXXX andf was again told an analysis would be done but that has not been the case. The phone calls and past due notices continue. I called the company today and, when the customer service representative was unable to help me, I asked to speak to a manager or supervisor. I was put on hold for over 15 minutes before I hung up. I am concerned that this will adversely affect my credit despite the fact that I am up to date on my mortgage and have a surplus in my escrow asccount.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 91786
Submitted Via: Web
Date Sent: 2018-10-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-09-30
Issue: Attempts to collect debt not owed
Subissue: Debt was already discharged in bankruptcy and is no longer owed
Consumer Complaint: My first & second mortgage were being modified after my bankruptcy. The same bank held both mortgages. During the modification the second mortgage was sold, but I was told by the bank that the first and second mortgages were combined into one new modified loan. I did not know the second mortgage was sold until month after the modification. When I was contacted by the collection agency regarding the second mortgage I sent a debt verification letter to the collection company, it was never addressed and I had no further correspondence with that collection agency. About two years later I received a letter from another collection agency regarding the same loan. I again sent a debt verification letter. I received a letter from the collection agency stating it was under review, but still have not received any of the information I requested and am entitled to. Recently I have been thinking of selling my home and found out there is a lien on my home by the collection agency. When I called the collection agency they just transfer me from one person to another, they won't give me a direct answer, tell me they will have a supervisor call me back and they never do. Also, I have recently received statements from this agency and each time there is a different amount owed, sometimes higher and sometimes lower. It has been almost a year since I requested the collection agency to validate the " alleged '' debt with no satisfaction. NOTE : Both my first and second mortgages were listed on my bankruptcy which was granted to me.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: HI
Zip: 96793
Submitted Via: Web
Date Sent: 2018-09-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-09-29
Issue: Attempts to collect debt not owed
Subissue: Debt was already discharged in bankruptcy and is no longer owed
Consumer Complaint: Maryland changed the statute of limitation to collect on a Mortgage loans to Three ( 3 ) years from Twelve ( 12 ) years. A lender who fail to foreclose on a loan within three years, on an owner occupied property, can not take any LEGAL action to collect the debt. the last time according to the lenders record any payment was made was XX/XX/2010. They are not disputing the Maryland law, but are not interested in releasing the LIEN The LIEN IS UNENFORECABLE under Maryland law. We request them to release the LIEN ASAP..
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MD
Zip: 20901
Submitted Via: Web
Date Sent: 2018-09-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-09-28
Issue: Trouble during payment process
Subissue:
Consumer Complaint: I have already submitted a CFPB Complaint that was " closed. '' Please reference Complaint XXXX. In the " resolution '' Specialize Loan Servicing ( SLS ) acknowledged that they would reimburse me for the tax penalties I had to pay out of pocket ( even though they were responsible for paying my taxes that are escrowed ). Since that resolution, SLS has NOT reimbursed said penalties. Even after multiple follow up phone calls, I have not been reimbursed. This issue has now been on-going for 11 months and is completely unacceptable.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2018-09-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-09-24
Issue: Trouble during payment process
Subissue:
Consumer Complaint: XX/XX/XXXX XXXX XXXX XXXX B XXXX XXXX XXXX XXXX, NM XXXX Speicalized Loan Servicing P O Box XXXX XXXX, Co, XXXX whom it may concern, As you know, I just returned to XXXX XXXX from a two-year term of service training XXXX XXXX teachers with the XXXX XXXX XXXX in XXXX. I was so happy to have had this XXXX XXXX experience. It was a lifelong dream of mine to be of service to others with difficult lives who are less fortunate than we Americans. When I began my service with the XXXX XXXX I was in the process of seeking a loan modification. A representative from XXXX ( my lien holder ) informed me that that had transferred my loan to XXXX XXXX XXXX. I gave the XXXX representatives and their attorneys my email and a good phone number where they could reach me in XXXX, should there be any issues with my loan modification and payments. They informed me that email was an appropriate means of contact, and agreed to contact me by email or phone should the need arise. In addition to setting up automatic electronic payments with XXXX, at the time I signed my loan modification documents in XX/XX/XXXX, I also paid one extra month so that I would always be one month ahead just to be safe. My payments were always on time and, in fact, paid a month in advance. I was very happy to be back in my cozy XXXX XXXX, New Mexico XXXX upon my return from overseas on XX/XX/XXXX, XXXX is, until I opened my mail and discovered that none of my automatic payments on the XXXX XXXX XXXX mortgage loan had been withdrawn since XX/XX/XXXX because my loan had been transferred to another entity that ceased to accept the payments. My XXXX stopped, I was in shock, I couldnt stop crying. I have been unable to sleep since that date. XXXX XXXX Loans had ( finally ) agreed to modify my home loan in XXXX, XXXX, after XXXX years in foreclosure and XXXX H.A.M.P. applications for loss mitigation. This was so important and such a relief to me, because XXXX XXXX XXXX is part of a compound that I built over the course of XXXX years of hard work. The home will insure me enough retirement income to allow me to stay in my separate little casita as I enter my final years. I found out that night that XXXX had transferred my mortgage to XXXX XXXX Mortgage and their servicer, Specialized Loan Servicing ( SLS ), without notifying me in our agreed upon method via email. Contact with XXXX representatives had all been by email during the process of entering the loan modification agreement, so I was simply astonished to learn that neither XXXX nor SLS had made any attempt to call or email me. Presumably, either XXXX neglected to tell SLS how to contact me, or SLS intentionally declined to do so. In short, XXXX and SLS unilaterally stopped taking my automatic payments without notifying me beforehand. I didnt have any way to know all this had happened because I couldnt get my mail in XXXX, owing to the fact that the postal service there is unreliable and mail takes months, if it comes at all. XXXX was fully aware of this difficult situation, as I had to submit applications and exchange documents by email during the loan modification. I have attached a copy of the unequivocal agreement they sent me to send and receive all correspondence digitally. ( See Attachment 1 ). Further, I wasnt able to see my XXXX XXXX XXXX Bank ( XXXX ) accounts through e-banking since XXXX because XXXX changed their e-banking security program and the XXXX internet took too long for XXXX new e-banking program. I have also attached an email I got from XXXX representative attempting to explain why I no longer had access to my online bank account. ( See Attachment 2 ). I had zero notice of this servicer/bank transfer, zero notice that my automatic payments were cancelled ( or why ), and zero notice that I was behind on any payments. The next thing I discovered in my mail was that there was a huge shortage in my escrow account on XXXX XXXX XXXX. Apparently, XXXX XXXX Loans had not collected enough in the escrow account to pay the taxes and insurance. They transferred the shortage to SLS who promptly raised my payment from {$910.00} to {$1200.00}. This terrible situation appears to be the direct result of XXXX and SLSs mistakes and unfair business practices. I have another mortgage on my other XXXX properties that are part of my above-mentioned compound. When the lender for that loan, XXXX, transferred the loan ( also modified ) to XXXX XXXX Home Loans, XXXX XXXX just continued my automatic payments as agreed. When that escrow was short because of an increase in property taxes, they changed the escrow amount and emailed me about the new payment amount and the reason for it. This appears to be the appropriate way to handle the notice and escrow issues described. On XX/XX/XXXX, I called SLS and told them what had happened. I informed them I wanted to immediately make all the back payments and reinstate my loan, as the whole situation was due to my not being aware of the transfer. The representative assured me she would have the reinstatement amount within XXXX to XXXX hours and that I was to call back. I called back XXXX hours later and was told that SLS hadnt received the reinstatement amount from the lawyers. I asked for the lawyers phone numbers and then spent the afternoon trying to find the attorneys in question. I was sent to Florida and then to Arizona and then XXXX XXXX. Each representative I spoke with knew that I simply wanted to reinstate my loan and make any and all back payments immediately. Despite the fact that SLS knew I lacked effective notice and that I wanted to make the payments and reinstate the loan, the very next day SLS attorneys filed foreclosure documents in District Court. I hope to pay off the corrected shortage on my escrow account and make all the back payments on my mortgage as soon as possible. I would also like to continue my loan payments of {$790.00}, principal and interest and pay the {$200.00} escrow amount per month instead of the {$110.00} I had been paying, for a total payment of {$1000.00} per month. I will not pay any legal fees or late fees or penalties. Penalizing me for the loan servicers failure to communicate with me and with each other is unfair and improper. Thank you for taking the time to read my letter and thank you in advance for making this right. I hope to avoid raising these issues with the Court and with all relevant administrative agencies and do believe we can resolve the matter amicably. Respectfully, XXXX XXXX cc : XXXX XXXX Loans Specialized loan Servicing P O Box XXXX XXXX, Co, XXXX XXXX XXXX Mortgage XXXX XXXX, XXXX XXXX XXXX, New York, NY, XXXX XXXX XXXX, XXXX U.S. Department of Housing and Urban Development XXXX XXXX XXXX XXXX, Washington, DC XXXX Consumer Financial Protection Bureau PO Box XXXX XXXX, IA XXXX XXXX XXXX XXXX Oklahoma XXXX, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, NM XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NM
Zip: 875XX
Submitted Via: Web
Date Sent: 2018-09-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-09-23
Issue: Trouble during payment process
Subissue:
Consumer Complaint: I have previously sent complaint regarding on Specialized Loan Servicing LLC ( SLS ) for the providing the same service XXXX XXXX provided ; when servicing the loan although XXXX XXXX still own deeds. I never received noticed on change of mortgage payment from SLS, and now I accumulated late payments, and a balance since I did not know of change, by federal law servicing companies need to provide 30/60 day notice of any changes to payment. Recently, SLS just started sending mortgage statements after almost 2 years of not receiving any statements from SLS ; which is surprising ; when law requires statement ; whether in bankruptcy or not, since disclosure of no intent to collect debt is present on statement like XXXX XXXX provided. Also, I never received notice from SLS that they change there payment address from Georgia to California, so they did not receive one of my payments on time, although they are at fault for not forwarding there mail to new address.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 91722
Submitted Via: Web
Date Sent: 2018-09-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-09-20
Issue: Trouble during payment process
Subissue:
Consumer Complaint: I have been paying the mortgage to the original lender for close to 20 years never had a late fee until XX/XX/2017, I immediately sent a payment with the penalty fee and they purposely refuse to Cash the check then I sent the next check it couldnt had been late and they claim it was, it seems to me they are trying to drive me into an unnecessary situation so they can profit from additional fees etc etc. It seems to me they are trying to benefit from a sellers real estate market and drive me into foreclosure.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NV
Zip: 89117
Submitted Via: Web
Date Sent: 2018-09-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-09-19
Issue: Closing on a mortgage
Subissue:
Consumer Complaint: This is a complaint against SLS ( Specialized Loan Servicing ). I am refinancing a house in XXXX XXXX XXXX with my father. The mortgage is less than XXXX years old. Our current lender is Specialized Loan Servicing, otherwise known as SLS. We are refinancing using XXXX bank. The process began with XXXX bank at around XX/XX/XXXX. By XX/XX/XXXX, we had written a check to the law office representing SLS to kickoff the XXXX process. XXXX 's law office had estimated the process to take XXXX weeks. I check back with XXXX 's law office on XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX. They informed me that they have been checking with SLS ( and their law office ) regularly and that the only information they have is that SLS is still working on getting the collateral documents. By XX/XX/XXXX I had already extended my rate lock-in with XXXX once. I directly call SLS at XXXX, but the customer service representative didn't have much information for me. They referred me to call XXXX Mortgage instead. XXXX could only tell me that they have requested the files from their external custodian and there is no estimated time they can give me of when it will complete. On XX/XX/XXXX, XXXX 's law office CCs me on their email exchange with the law office representing SLS. I can see XXXX 's law office had been frequently requesting updates from them. From that day til now, XX/XX/XXXX, the only thing they have told us is that they are still working on the files and we will get it when it's ready. There were zero estimations, and zero status updates on their progress. With interest rates rising, I have to keep extending my rate lock-in with XXXX. This is costly. The lack of transparency and slow pace from SLS in the last 3 months, has cause me distress and increased risk in my refinance.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 11364
Submitted Via: Web
Date Sent: 2018-09-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-09-18
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: My property foreclosed, the was sold, the HELOC holder, SLS is still Asking me for money. When the house foreclosed, the loans was extinguished. SLS has placed it on my credit report, it is ruining my credit. SLS was offered to communicate with the primary lender at the time of foreclosure, but they refused.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MD
Zip: 21060
Submitted Via: Web
Date Sent: 2018-09-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2018-09-15
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: My mortgage company is with Specialized Loan Services during that time they issued me a home insurance that was automatically applied to my mortgage statement, even though we had our own insurance and continued to show proof over a three month span that we had an active home insurance and they did not need to purchase insurance for us. We continued to pay our mortgage statement but only the loan amount not the amount of the homeowners insurance they forced us to get even though we didn't need it. It showed that we were not paying the correct amount and they reported us delinquent ; now this stopped us from receiving a credit card because our credit report appeared that we were late even though we were not. I have tried to resolve this issue with the company to no avail they said they would fix it and it still has not happened.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NJ
Zip: 083XX
Submitted Via: Web
Date Sent: 2018-09-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A