Date Received: 2020-11-18
Issue: Other transaction problem
Subissue:
Consumer Complaint: On XX/XX/2020 PayPal sent me an email stating that they were closing my account and would be holding any funds in my balance for 180 days. The email did not contain any explanation of their decision to close my account. I was able after holding on the phone for several hours to speak with a live agent who said my account had been closed because of price gouging. He stated that I had been warned by PayPal and when I said that was not true he said that XXXX had warned me, which was also not true. XXXX did remove my listings because I listed a package of items which included hand sanitizer and masks and they stated that because they were having problems with price gouging they were only allowing authorized vendors to sell those items and were not accepting applications for new vendors. I was able to relist the original item with just the nitrile gloves with no problem and pricing was similar or less than all other listings on XXXX. PayPal had previously limited my account only due to the fact that my volume had increased so drastically that they were requiring invoices for the product I was selling and proof of ownership of the company which I provided and my account fully restored twice before this. When they arbitrarily closed my account and accused me of violating the acceptable use policy I had {$93000.00} as a balance. I was told that the hold was to make sure that there were no chargebacks on the account and the funds would be available in their entirety for me to withdraw after that time. Turns out 180 days later I received an email saying my funds were available only to find out that they had debited my account {$30000.00} with " damages to PayPal '' in the memo. I have sent messages and have only received automated responses from them and hold times are 2 hours plus if you try to call. I feel like PayPal stole {$30000.00} from me and can not even talk to anyone there to correct the issue. They force you into arbitration in there terms of service so attorneys will not even touch the case. I have already sent them notice of dispute and plan to initiate arbitration as soon as the 30 day notice is over.
Company Response:
State: TX
Zip: 78504
Submitted Via: Web
Date Sent: 2020-11-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-11-18
Issue: Problem with a purchase shown on your statement
Subissue: Card was charged for something you did not purchase with the card
Consumer Complaint: Paypal had a failure in thier software and sent my money to the wrong recipient {$130.00} on XX/XX/31 was sent to the incorrect XXXX XXXX even though I selected the correct contact that is saved in my Paypal contacts. The XXXX XXXX who received this payment isnt someone I know and I have never sent money to the email address attached to the account it went to
Company Response:
State: MA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2020-12-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-11-18
Issue: Fraud or scam
Subissue:
Consumer Complaint: I was messaging a person on XXXX on XX/XX/2020, and they promised that they would transfer {$1000.00} into my Paypal account of I sent them a transfer fee of {$56.00}. I sent them the money and they never gave me my money in return. I asked the person to transfer my money back to me but they had blocked me and deleted the conversation we had about this subject.
Company Response:
State: MN
Zip: 56308
Submitted Via: Web
Date Sent: 2020-11-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-11-17
Issue: Problem with a purchase shown on your statement
Subissue: Card was charged for something you did not purchase with the card
Consumer Complaint: I had two charges with a XXXX XXXX credit card that have been closed wherein I did not receive the product. In both instances, there were XXXX clients, one a client from paypal where I paid paypal with the XXXX XXXX card and the other a direct charge to XXXX XXXX credit card I have. The two amounts total XXXX which added to my balance also put me in collections due to the rebill of the disputed charge. I did not receive the product I ordered in both instances and requested a valid refund. On the first instance, a client of Paypal, XXXX XXXX XXXX, ( email ( provided by paypal through dispute resolution center ), he provided a XXXX delivery information that they shipped to my mailbox. However, no furnutre was left on the curbside, post office station and it could not have fit inside the mailbox. I never got an invoice for my patio furniture and when I clicked to cart on their website XXXX, it took my information and then it went blank. I did not receive anyting so I filed a claim with paypal and XXXX. Paypal sent me XXXX of delivery of goods. However no furiture arrived. after looking for the email online XXXX I found several people in my positon. They said they ordered several things from kitchen goods to furniture to other items and instead they got mailed masks that they did not order. He is listed as a scammer thorugh paypal. Paypal has not been responsive and XXXX has rebilled the XXXX dollars to me, putting me over my limit and in collections. This is afffecting my credit and putting me in a situation to jeopardize the buying of my home. I have a family and I kept this card and paid on time for years until this XXXX scammer got into the picture who does run his business to scam people with thehelp of paypal. Paypal knows how to contact him but choses to loook the other way. The other instance is when I did buy masks from XXXX. They told me that they can not send me masks I ordered because I ordered through a outlet in XXXX and XXXX shipments are stoped by the use back in may. I asked for a refund and did not get it, after a couple months they told me I can use the XXXX bucks to buy other of their goods that I have no use for I want a refund, and also contacted XXXX for a refund. Idid not get the product, why should the seller keep my money. I want a refund for both the charges and also for XXXX XXXX not to punish my credit or cut my car d or close it as it will irrreparably damage my credit. Now if capital one is going to close my account for making this complaint, then I will lose the XXXX dollars in order to keep the card open so that I can buy my house. I need to keep my credit good and closing my only card will jeopardize my ability to buy a house for my family, in that case I will consider the mney scammed by this XXXX people as a closing cost but I should not have to pay more for closing a home.
Company Response:
State: NM
Zip: 87114
Submitted Via: Web
Date Sent: 2020-12-01
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-11-18
Issue: Trouble using the card
Subissue: Problem using the card to withdraw money from an ATM
Consumer Complaint: I have continuously tried to reset password in which I was successful in doing so multiple times, paypal is preventing me from accessing my account although I have successfully reset my password. This seems to be retaliatory for prior complaints, and aimed at preventing me from accessing my funds which are available on my card and those which are being held.
Company Response:
State: TN
Zip: 38109
Submitted Via: Web
Date Sent: 2020-12-04
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-11-18
Issue: Other transaction problem
Subissue:
Consumer Complaint: I have a current complaint with this same company # XXXX. Now they have created another problem for me. On XX/XX/XXXX they sent me this message in an email : Hello XXXX XXXX, Your bank account ending in XXXX was re-added to your PayPal account on XX/XX/2020 at XXXX PST. If you confirmed this bank account when it was originally added, it will be reconfirmed automatically. If not, please log in to your PayPal account and confirm your bank account details. You must confirm your bank account to use it with your PayPal account. Thanks, PayPal Please do not reply to this email. This mailbox is not monitored and you will not receive a response. For assistance, log in to your PayPal account and click the Help link in the top right corner of any PayPal page. I have little idea what is going on here but I do not want any bank acct linked to my paypal account unless it is at my direction. I dont believe I ever had the acct mentioned linked so I have no idea what they are talking about. I need paypal to undo any actions like this they have taken. And I need them to respond and take action related to my original complaint so I can access my funds and take care of any other issues. I need access to their company not just a website that does not work.
Company Response:
State: OR
Zip: 970XX
Submitted Via: Web
Date Sent: 2020-11-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-11-18
Issue: Fraud or scam
Subissue:
Consumer Complaint: XX/XX/2020 I was scammed on ecrater.com from a company they had posted on their site. I bought a XXXX for XXXX through paypal. Which the site took down there website. I emailed them to give me a refund immediately and I also let pay pal know and followed there steps to get my refund. They denied my claim. They are letting people get robbed by scammers by allowing them to use their site and deny us the protection we deserve. Ive had a pay pal account for years and this is unacceptable business practices. They say they protect us from fraud. You can even get help from a live person. They take forever to respond and something needs to be done
Company Response:
State: MA
Zip: 02720
Submitted Via: Web
Date Sent: 2020-11-18
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-11-17
Issue: Fraud or scam
Subissue:
Consumer Complaint: Hello! On Friday the XXXX I saw that my paypal was hacked and someone fraudulently opened up a debit card without my knowledge. I reported the unauthorized transaction and paypal refunded the scammer and not me although they said it was a fraud transaction. This leaves my account in the negative XXXX dollars I am XXXX and on a fixed income so paying this back is very difficult. I found out a few hours later they have banned me from paypal for life and will not respond to any of my messages. I do not want this out standing balance to ruin my credit. Please help as I am very stressed out and should not be held responsible for this hacking. Paypal ruled I my favor that the transaction was fraudulent but returned the money to them and not me. They are now saying I owe the XXXX dollars and my paypal account is permanently banned and my credit will be ruined as a result.
Company Response:
State: CA
Zip: 94550
Submitted Via: Web
Date Sent: 2020-12-01
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-11-17
Issue: Confusing or missing disclosures
Subissue:
Consumer Complaint: I had a dispute with a business owner of XXXX XXXX XXXX, Venmo user @ XXXX, over goods sold on Venmo 's XXXX feature that were not as described. I filed a chargeback, Claim # XXXX, with XXXX XXXX and Venmo accepted the disputed amount on XX/XX/XXXX for {$3200.00} from three transactions that were disputed with @ XXXX. I received an Email from Venmo on XX/XX/XXXX stating that I owed {$3200.00} for a negative balance on my Venmo account, the reason being that my bank would not cover it, specifically that it was " Returned at XXXX XXXX 's request ''. I reached out on XX/XX/XXXX to Venmo customer service explaining that XXXX XXXX is not my bank and that the information in the E-mail is incorrect since the {$3200.00} was disputed not returned, and that Venmo did not deny the chargeback from XXXX XXXX. I received a response from XXXX XXXX on XX/XX/XXXX that reiterated Venmo 's terms and conditions and said they could not do anything about the disputed amount, I would need to pay it to unfreeze my account. I received another e-mail from Venmo collections threatening to collect a debt for {$3200.00} on XX/XX/XXXX. My complaint is that Venmo user @ XXXX is equally responsible for the disputed amount for repeatedly violating Venmo 's terms, and that Venmo is not doing enough to prevent merchants from abusing payers through their platform. On the venmo site, it states that " If you accept a Venmo payment from someone for a good or service and we later review the payment, we may reverse the payment, meaning you could lose both the payment and the item sold. This review process may not occur until after you attempt to transfer the funds out of Venmo. '' However, based on my interactions with Venmo, money transfers are not being reversed while full responsibility is being placed on the payer, despite the payee 's equal involvement with the disputed amount.
Company Response:
State: MD
Zip: XXXXX
Submitted Via: Web
Date Sent: 2020-11-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-11-17
Issue: Fraud or scam
Subissue:
Consumer Complaint: I received an email claiming I owed PayPal {$470.00}. I Called the number on the email, XXXX. The caller had me download XXXX which they used to access my bank account. I foolishly helped them do this - not Smart! Lost {$500.00}! There's the email : -- -- - Forwarded Message -- -- - From : XXXX Account XXXX To : " XXXX '' XXXX Sent : Tuesday, XX/XX/2020, XXXX XXXX CST Subject : Bill Payment Received I'm an image I'm an image Hello This is just to let you know that your order has been confirmed. Instruction to merchant You do not have any special instruction for the merchant. Payment Method : XXXX XX/XX/2020 Purchase ID : XXXX Payment XXXX Issue with Transaction You have 24 Hours from the date of the transaction to open a dispute. For assistance Call XXXX. I'm an image Alternate text Please do not reply to this email. This mailbox is not monitored and you will not recive a response.
Company Response:
State: MN
Zip: 55432
Submitted Via: Web
Date Sent: 2020-12-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A