Date Received: 2020-11-20
Issue: Fraud or scam
Subissue:
Consumer Complaint: Today, Paypal took {$400.00} directly from my bank account by wire without my permission. I have attempted to contact them and ask why this was done but have not received a response. Yesterday, someone attempted to send me the same dollar amount and after realizing paypal locked my account, I asked them to issue him a refund through their dashboard ( The same money he sent was supposed to be sent back ). They are holding his money against his permission now, as well.
Company Response:
State: FL
Zip: 331XX
Submitted Via: Web
Date Sent: 2020-12-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-11-20
Issue: Fraud or scam
Subissue:
Consumer Complaint: On XX/XX/2020 I received a message in my Venmo app for what appeared to be a money request from my wife XXXX XXXX. What it really was, was a scammer who had cloned her account and had me send them money pretending to be my wife. Once discovered, minutes to an hour later, it was brought to the attention of Venmo customer service. Buy this time the scammer deleted the profile pic and changed their name to XXXX XXXX. They said that it was essentially my fault. That even though this person had copied everything from her picture down to the name that I was supposed to know that I was being scammed on my own. They offer no refund or resolution of any type other than I need to be more careful next time. I find it hard to believe that a site that is linked to so many peoples bank accounts and private information that they are allowed such complacency in fraud. Venmo harbors these criminals and takes absolutely no steps to resolve the fraud once its occurred. Their site is completely unsafe and if they charge a fee when you withdraw your money, one would be reasonable to think that money should be put towards protecting the consumer when fraud occurs. I realize I likely lost my money forever that day, that is not why I am writing this. I am writing it because there are likely thousands more like me that were scammed and Venmo takes no steps to correct or protect their consumers.
Company Response:
State: ID
Zip: 836XX
Submitted Via: Web
Date Sent: 2020-11-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-11-20
Issue: Confusing or missing disclosures
Subissue:
Consumer Complaint: My Paypal has almost {$78000.00}. Paypal decided to put limitations with my account on XX/XX/2020. And they sent me email says I need to provide the information about two transactions, and I provided the information to them, then they told my my account is frozen for 180 days, after 180 days I may withdraw the money. I logged into my paypal during this period, and the money was still there, but today I tried to login, and the password is changed, I reset my password and logged in my paypal, I see all my money were taken and send directly to paypals own account, and says its for covering the paypal damages, total money were taken in two transactions, one with {$52000.00} one with {$24000.00}. This is a lot of money, I do not have any history of chargebacks with all the transactions, but they told me im violated and money held for 180days and now took everything away! I need help.
Company Response:
State: NY
Zip: 14228
Submitted Via: Web
Date Sent: 2020-12-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-11-20
Issue: Other transaction problem
Subissue:
Consumer Complaint: I have an account with PayPal which since has been closed and they have been holding the funds for they say 180 days in case they have to cover anything. The account has {$180.00} and is under my email of XXXX I am going through and have been going thru, terrible ID theft and computer hacking. One of the accounts or companies in general was PayPal we are multiple accounts of mine were close by PayPal due to suspicious activity and I was never given any explanation as to why and left to pay balances on transactions I submitted to them as being on authorized. This particular account has {$180.00} in it and I have waited the 180 days and it is impossible to get a hold of anyone or get any information on this funds. I have a separate account as well with about {$400.00} and empathy I have erased the transaction history
Company Response:
State: FL
Zip: 333XX
Submitted Via: Web
Date Sent: 2020-12-04
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-11-20
Issue: Other transaction problem
Subissue:
Consumer Complaint: I have tried countless times to resolve dispute XXXX with PayPal. PayPal never reached out to the merchant to submit documents to the credit card company. I personally got information from my credit card company to complete this process and passed it on to the merchant. Now the dispute has been settled since XX/XX/2020 and the funds disputed {$5000.00} have been applied back to PayPal but they have ignored to resolve the dispute by crediting the merchant these funds. When contacting PayPal they give you standard messages which have nothing to do with resolving the problem. I will not accept these standard messages with this complaint I'm filing here, they simply need to do their job. Everything on my end is in order with the credit card company. PayPal needs to resolve their side asap. I will enclose documentation from my card issuer XXXX XXXX of the outcome of the dispute and the applied charges back. PayPal should have received a similar letter awhile ago. I have a good relationship with my merchant and they do not deserve to be waiting for funds when the product has been shipped. They need this resolved so they can conduct business.
Company Response:
State: PA
Zip: 18504
Submitted Via: Web
Date Sent: 2020-11-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-11-19
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: On Saturday XX/XX/2020 at approximately XXXXXXXX XXXX I attempted an ATM withdrawal at XXXX XXXX XXXX XXXX XXXX XXXX, IN from my Venmo checking account for {$260.00}. The ATM displayed a message that I did not have sufficient funds, although my balance showed {$270.00} available. I tried the withdrawal a second time and received the same message. I removed my card and no money was dispensed. Approximately 15 minutes later, the {$260.00} was deducted from my account. I immediately reached out to Venmo Support and was advised they would look into it because they show the money was dispensed. On Monday XX/XX/2020 I contacted XXXX XXXX XXXX and they verified that the money was not dispensed to me. Venmo still has not returned the money to my account and efforts to communicate with them have not gotten any reply.
Company Response:
State: IN
Zip: 471XX
Submitted Via: Web
Date Sent: 2020-11-19
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-11-19
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Two days ago paypal sent me an email notifying me about a permanent account limitation.I can't no longer send/receive nor withdraw my funds. I reached out to their support team by mail and phone and they couldn't provide with any reason for the aforementioned limitation. They agreed with me that i didn't violate any of their terms and conditions but they are not cooperating on solving the issue.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2020-11-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-11-19
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Paypal asked me to verify some information to open a PayPal cash account, I provided my ID, proof of address and a paystub with my SSN. Even though I provided all these details PayPal has still partly restricted my account and I am unable to use PayPal cash services.
Company Response:
State: FL
Zip: XXXXX
Submitted Via: Web
Date Sent: 2020-11-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-11-19
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: On XX/XX/XXXX, funds were transferred to my PayPal account by a third-party in the amount of {$1600.00}. PayPal never stated any kind of hold would be placed on these electronic funds. Immediately after the transfer -- money I was in need of right away -- PayPal placed a hold on the funds for " 21 days ''. I contacted PayPal immediately, but only receive a message from an automated system that states they are experiencing high volume and no sales representative are available. I was then directed to their website and given instruction to follow links that did not exist for " help ''. How is it possible that a massive banking institution can have ZERO customer service agents available? Secondly, PayPal deducted {$1600.00} MORE from my personal checking account and then placed these funds on hold. The {$1600.00} in my personal account was for bills to be paid. Now PayPal wants to put a hold on these funds as well for 24-72. PayPal is holding {$3200.00} for " verification '' or whatever other reason they have. I need my funds reversed and refunded to me. PayPal is holding my money, my checking account is overdraft and they have NO CUSTOMER SERVICE available. I need to speak with someone there.
Company Response:
State: MS
Zip: 395XX
Submitted Via: Web
Date Sent: 2020-11-19
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-11-18
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: XX/XX/XXXX Made a purchase of {$2900.00} on XXXX, which I cancelled right away. That day, XXXX gave me a credit of the same amount before charging me. XXXX XXXX XXXX charged me {$2900.00} XXXX XXXX A few months later, I noticed the charge on my account, but mistakenly did not see the credit so I opened a dispute with PAYPAL CREDIT for fraud , thinking that XXXX charged me for an item that I cancelled. When I contacted XXXX, I changed my password, went through a security process to secure my account, and my PAYPAL CREDIT account was suspended. XXXX XXXX PAYPAL CREDIT credited me {$2900.00} XXXX XXXX PAYPAL CREDIT closed my dispute XXXX XXXX I noticed a negative balance on my PAYPAL CASH card of - {$2400.00} in an account that I had {$500.00} in previously. I opened PayPals chat tool on their website, and waited 14 hours to be in contact with an agent who told me that I had to contact PAYPAL CASH, because PAYPAL CREDIT and PAYPAL CASH are two separate entities. XXXX XXXX When I contacted PAYPAL CASH, they explained that I made a mistake by opening a dispute on XX/XX/XXXX, because I had already been credited ( on my paypal credit account XXXX so they took the money out of my PAYPAL CASH account, instead of my PAYPAL CREDIT account where the original transaction occurred. They informed me that I was responsible for repaying the amount of the credit they issued on XX/XX/XXXX. I questioned why they took the money from my PAYPAL CASH account, instead of my PAYPAL CREDIT account, because that is where they originally credited me on XX/XX/XXXX. They transferred me to their payment department. They asked me how I could make the payment, and I told them I could make the payment with my PAYPAL CREDIT card, where the original debt occurred. They informed me that they couldnt collect the payment from my paypal credit account ; it had to be a checking account linked to my paypal. I told them the only account linked to my paypal was my XXXXXX/XX/XXXX account, but I did not have the funds on there, and they could not charge that account. Afterwards, the agent told me they could try to charge my PAYPAL CREDIT card ( even though moments earlier they said they couldnt. ) He tried to charge my credit card, but the system denied the transaction, even through I had enough credit to cover the debt. The conclusion of the phone call was that if I couldnt be charged on my Paypal CREDIT account that I couldnt pay for the debt at the time. Because I was worried about resolving this, I called PAYPAL CREDIT that night, spoke to an agent named XXXX who opened a work case, went over my transactions with me, took notes of the mistakes made, and guaranteed me that they could transfer the debt from my paypal cash, over to my paypal credit. That never happened. XXXX XXXX I opened my XXXX XX/XX/XXXX app, and noticed a transaction that said ACH Electronic debit PAYPAL RETRY PYMT XX/XX/XXXX - {$2500.00} which left my account overdrawn by {$2300.00}. I checked my Paypal CASH to see if they transferred my debt to my XXXX XX/XX/XXXX card, even though I did not authorize it, and the balance on my paypal cash remained Negative {$2400.00} They charged me on both of my accounts, and never transferred the debt to my Paypal Cash like they told me they would on XX/XX/XXXX. I contacted Paypal assistant on their website to no avail, because I could not reach an agent on the phone. Until this is resolved, I will be left with no money. I have a XXXX child who I need to care for, and PayPals negligence in this situation has left me emotionally, and financially devastated. If there is any way you could help me in this situation, I would greatly appreciate it as Paypal has been sending me in circles and has drained all of my bank accounts.
Company Response:
State: CA
Zip: 92399
Submitted Via: Web
Date Sent: 2020-11-18
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A