Date Received: 2020-11-24
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: Paypal processed a charge for {$67.00} from a company in XXXX that was selling a holiday projector that would project images of Ghosts for XXXX and XXXX. It was advertised to be like the XXXX model ( see attachment ) but with the addition of a screen. The package was advertised as a bundle and delivery was guaranteed by XX/XX/2020. The package did not arrive by XX/XX/2020 as promised and I filed a refund request with PayPal this was denied because PayPal claimed that the seller had sent the item. Yesterday the item did arrive but it is not what was ordered -- instead it is a cheap light that can illuminate a house at night ( they are available at XXXX for less than {$20.00} ). These are the details of the case : Dispute Case ID : XXXX Transaction Amount : {$67.00} USD Dispute Amount : {$67.00} USD Transaction ID : XXXX Transaction Date : XX/XX/2020 XXXX
Company Response:
State: AZ
Zip: XXXXX
Submitted Via: Web
Date Sent: 2020-11-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-11-24
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: On XX/XX/2020, I purchased an item for my car from a website XXXX which is based in XXXX and accepts paypal payments. I waited patiently from this merchant to ship my item and they kept delaying the shipment with comments such as we will ship out next week then the following week no update or response. So on XX/XX/2020 I filed a dispute on Paypal that the seller never shipped my merchandise or gave me a tracking number as promised. I also told the shipper not to send the item any more since it was too late and I no longer needed the item from them. Surprisingly on XX/XX/2020, I received update from the paypal dispute resolution department that stated the merchant provided a tracking number. This tracking number the seller provided was fake, and had no status even as a pending shipping. The seller is trying to defraud me by giving a false tracking number since you can not give a tracking number that doesn't exist in any of the known shipping companies. I went to look at what my recourse is for this situation and looked up the seller and found multiple sources such as this review site that says the merchant is notorious for scamming people and failing to send the items they promised to as part of a sale. XXXX XXXX XXXX The question I raise is twofold here : 1. How am I protected and able to get my money back if this tracking number is indeed false. Even if they ship me something, now that I had filed a complaint as the seller failed to give a tracking number, the resolution process is simply allowing the seller to provide a tracking number to cover his end, and that still leaves me vulnerable to being a victim of fraud by not receiving what I expected or there would be no option to open a new dispute if the item isn't what I was expecting. 2. Why is paypal allowing this seller to continue using their services if it has been established that several customers have been defrauded by the seller in the past? I am asking that paypal resolves this issue in an expeditious manner since I have already been waiting for over 3 weeks to get to this stage, and they are giving a response of XX/XX/XXXX to determine the outcome of the investigation. Based on other sources I found online, it appears that many fraud sellers are taking advantage of this loophole in Paypal to provide fake tracking numbers simply to get paypal off the seller 's back to steal customer funds. XXXX XXXX XXXX
Company Response:
State: CA
Zip: 94030
Submitted Via: Web
Date Sent: 2020-11-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-11-24
Issue: Fraud or scam
Subissue:
Consumer Complaint: On XX/XX/2020 I submitted CFPB Complaint ID XXXX regarding the hold placed on my Paypal funds. On XX/XX/2020 XXXX XXXX from Executive Escalations at Paypal responded saying " We will make any remaining funds, less reversals, available to you for withdrawal on or before XX/XX/2020 ; and we will notify you of this via email. '' That date has now passed and I am unable to withdraw my funds, and no email has been sent to me indicating they are available for withdrawal.
Company Response:
State: FL
Zip: 33647
Submitted Via: Web
Date Sent: 2020-11-24
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-11-24
Issue: Money was not available when promised
Subissue:
Consumer Complaint: Dear CFPB I used a company to manage my property in XXXX XXXX. With my permission I told the owner to open a PayPal account to receive payments from XXXX XXXX. Because she was managing the account, she used our both information to open the account with my permission. Little did we know this will turn into a nightmare for both of us. For 4 years Paypal has been holding on to my money, I was not able to get into the account because we could not remember the password. After much looking, we finally were able to get into the account. I went in and tried to send the money to my bank card and it was denied, I tried to send to my bank account it was denied. I was able to pay the property manger {$500.00} dollars, except she found out that Paypal took out the money from her account, instead of depositing money to her account. I wrote to pay 27 times to get help, they kept on locking me out and requesting that I upload documents. Last week I uploaded documents and still have not heard from them. Attach you will see the request for documents and you would see the documents were uploaded. I've been working with my property manager to reach someone at Paypal and we can not get help from Paypal. I kept writing to them and they kept giving me all sought of responses making no sense. The property manger XXXX XXXX was able to reach out to Paypal attorney on XXXX, who responded with her email address and asked me to write to her, I sent her 10 emails and she never acknowledge one. Sent to this email address she XXXX I am requesting your help in getting my money, I hate this company and I hate what it's done to me. I am a XXXX XXXX in XXXX, If I was a XXXX person Paypal would never have done this. One day on the phone the agent told me that this sounds like fraud. I am a very accomplished XXXX in XXXX XXXX. If I was committing fraud, it would not be trying to collect {$7500.00} from Paypal, I would be looking for millions of dollars. What a XXXX thing to tell someone in the climate we are in. Attach is my Id and social security number for proof it's me. I will never used Paypal again, And yes I want you to published this and send to the FTC XXXX XXXX XXXX XXXX
Company Response:
State: NY
Zip: 10039
Submitted Via: Web
Date Sent: 2020-11-24
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-11-23
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: I had money sent to me from a friend and theey sent it as if they bought a product from me and i already verirfied the transaction to pay pal and they still froze my funds for 180 days. I want my {$1600.00} back
Company Response:
State: FL
Zip: 33884
Submitted Via: Web
Date Sent: 2020-12-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-11-23
Issue: Attempts to collect debt not owed
Subissue: Debt is not yours
Consumer Complaint: On XXXX XXXX I received a letter from XXXX ( XXXX XXXX XXXX ) stating that they are contacting me about an account with PayPal that has been placed with their office for collection. My name is not spelled correctly on the document and my SSN is also incorrect. Ive tried contacting PayPal as well as this company, to no avail. I do not have a PayPal account and I do not owe them any money.
Company Response:
State: AR
Zip: 721XX
Submitted Via: Web
Date Sent: 2020-11-23
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-11-22
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: My son sent me money he owed me. Paypal received the money but they would not release it to me ( deposit in my bank account of record ). I pestered them about it and they sent me an email saying I had to send them my DL, copy of tax return and bank statement. I stupidly did so, and then I get an email saying I broke their term of usage and could not use their service. I tried to close my account because I did not want them having my banking information anymore and I can't close my account. They say there is a problem with my account ( that they cancelled )! I have tried dozens of times to contact their customer service and all I get are robotic replies. I just want to close my account.!!
Company Response:
State: WI
Zip: 53090
Submitted Via: Web
Date Sent: 2020-11-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-11-21
Issue: Other transaction problem
Subissue:
Consumer Complaint: We have a PayPal account which was hacked. We are unable to get a human to resolve this issue. The customer service numbers are all bots. SOmeone hacked {$8000.00} from our PayPal account which was tied to a XXXX account.
Company Response:
State: IL
Zip: 60030
Submitted Via: Web
Date Sent: 2020-11-21
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-11-21
Issue: Other transaction problem
Subissue:
Consumer Complaint: On XX/XX/XXXX money from XXXX XXXX was returned to Venmo because the debit card on my Venmo account was deactivated. Its has been over 37 days and I emailed and called Venmo I cant seem to reach them they claim because of corvid no one is available so they never returned my money
Company Response:
State: MD
Zip: 20877
Submitted Via: Web
Date Sent: 2020-11-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-11-21
Issue: Other transaction problem
Subissue:
Consumer Complaint: A XXXX by the name of XXXX, who is in a gaming group called XXXX XXXX, used XXXX to announce he is selling XXXX XXXX and I started speaking with him through direct message on XXXX and eventually sent him the money through PayPal. He then continued to block me and hasn't answered any of my emails. He scammed me and stole my money. I reported an issue to PayPal but I have to wait up to 90 days, and I reported him on both XXXX and XXXX.
Company Response:
State: NJ
Zip: 07047
Submitted Via: Web
Date Sent: 2020-11-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A