Date Received: 2020-12-05
Issue: Unexpected or other fees
Subissue:
Consumer Complaint: Someone used my card and made purchases. This first happened in XXXX Now again 2 times in a row on XX/XX/XXXX. The refused to look into it saying it was pending except it wasn't Cause the money came off my card. Obviously the security they say they have is a joke. And their unwillingness to help me or protect my money is not a way a business that i trust my pay going to should work. They promised a supervisor would email me and that didn't happen. Still hasn't..and they still have not fixed anything from XXXX. This company doesn't train the employees about fraud or much anything really. Now my bills are past due my money is gone my daughters bday was today and cant even get her XXXX .Venmo doesn't even care!! Their security has to be better then this..so upset
Company Response:
State: CO
Zip: 80524
Submitted Via: Web
Date Sent: 2020-12-18
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-12-05
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: I have {$9000.00} USD in my PayPal wallet. Since XX/XX/2020 they have locked my account and denied me access to my funds. They sent the following message in XXXX and again about XXXX. " You can't use PayPal anymore At PayPal, we value a safe community for our customers to do business. We noticed activity in your account thats inconsistent with our User Agreement and we no longer offer you PayPal services. Any bank or credit card information linked to your PayPal account can not be removed nor can it be used to create a new account. You can still log in and see your account information but you cant send or receive money. Any money in your balance will be held for 180 days, after which well send you an email with instructions about transferring your money.Reference ID : XXXX '' This is theft and I want my money returned to me with interest.
Company Response:
State: MD
Zip: 20721
Submitted Via: Web
Date Sent: 2020-12-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-12-05
Issue: Fraud or scam
Subissue:
Consumer Complaint: Paypal offer " Get {$25.00} when you shop with Paypal this holiday season. Make 3 purchases of {$35.00} or more at select merchants by XX/XX/2020. '' Offer period starts XX/XX/2020 and end XX/XX/2020. {$25.00} credit rewad will be added to the account within 5-7 business days. I made 3 purchases of {$35.00} at XXXX on XX/XX/XXXX. It has been more than 5-7 business days and the {$25.00} credit has not been posted to my Paypal 's account. I contacted Paypal through their message center and was just getting the run around.
Company Response:
State: CA
Zip: 92251
Submitted Via: Web
Date Sent: 2020-12-05
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-12-05
Issue: Unexpected or other fees
Subissue:
Consumer Complaint: Venmo froze my account with {$700.00} a month ago and still hasnt resolved the issue! This has now been a month of me fighting to have MY money transferred to MY bank. I verified my identity and now they want bank statements which is personal! The money I transferred was to my fianc and they froze my account and it cant even be put back into it! How does a company withold your personal money for a month!?
Company Response:
State: PA
Zip: 19008
Submitted Via: Web
Date Sent: 2020-12-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-12-04
Issue: Fraud or scam
Subissue:
Consumer Complaint: This is urgent as thousands of U.S. consumers are being impact in the peak of holiday shopping are being frauded. The scam this site, a/k/a XXXX, is running is very widespread and somewhat sophisticated. They are trading under several names, but " XXXX '', " XXXX '', " XXXX '', " XXXX '', " XXXX.XXXX '', " XXXX '', " XXXX.XXXX '' appear to be more prevalent. They advertise certain brand products that may have a retail price of {$50.00} to $ 500+ dollars at an attractive discount, then, 4-12+ weeks later, ship a completely different product to show a tracking number delivery. Examples range from people buying appliances and being shipped little plastic toys to just garbage being placed in the parcel. I think they intentionally delay the shipments ( despite customers paying for expedited shipping ) hoping customers forget about their order and to get past the statutory dispute periods on many credit/debit cards policies. The merchant has exploited a process loophole in PayPal 's fraud resolution procedure - when the order is disputed by the customer, XXXX provides the tracking number as " proof '' it was delivered. It seems like PayPal 's resolution specialists don't look at the photos of the contents of the parcels compared to the actual items ordered. Requests to the merchant to send the correct product, issue a refund, or provide a means to return the incorrect items sent are met with only template responses that do not in any way answer the questions or concerns posed - the responses are all generic. All inquiries seem to receive a delayed response of 5-10 different templates offering anywhere from 5 % to 50 % refund in exchange for keeping the product - none references anything about the issue or anything specific about the order. I think they have a bot auto-responder on a timer and not even a real customer service person reading the email. Regardless of the template, all of the responses say something along the lines of it costs a bunch of money to ship it back to XXXX which often exceeds the dollar value of the order and the customer is responsible for the shipping and also risk for the product in return transit - they request the customer " keep it or give it away as a gift '' in exchange for a nominal credit. They ship from a U.S warehouse in California, but demand the product be returned to XXXX ( not even a real address in XXXX ) at the customer 's expense. The email addresses used are all XXXX webmail providers and not a URL of the actual company. There is no phone number to reach them and the US warehouse address is a third-party XXXX fulfillment center that handles import/export orders. Take a look at the hundreds of examples in the PayPal Community threads. XXXX searches will reveal thousands of consumers being scammed ( many using PayPal as the means of payment ). This appears to be happening to PayPal customers in XXXX as well. Some U.S. consumers are even alleging certain front-line employees at PayPal may be in on scam which is why the dispute resolutions are not working and the wide-spread scammer is not being shutdown. This represents both a SIGNIFICANT LEGAL AND REPUTATIONAL RISK FOR PAYPAL. https : //www.paypal-community.com/t5/forums/searchpage/tab/message? XXXX XXXX XXXX XXXX XXXX XXXX XXXX
Company Response:
State: GA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2020-12-04
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-12-04
Issue: Fraud or scam
Subissue:
Consumer Complaint: A year ago, I paid an online service for malware elimination. At that time, the service made it cler that this was a subscription and that if I did not cancel the subscription I would be charged another {$10.00} one year later. I went online and cancelled the service because I didn't need a subscription. I have the meail documenting this cancellation. This week, the service charged {$40.00} to my Paypal account. I diputed this charge with Paypal and was informed that they derermined the charge was legitimate. I sent the subscription documentation to Paypal but have gotten no response. I also sent the cencellation documentstion t0 the service provider and no response. This is a fraudulent charge and Paypal needs to refund my money. Paypal transaction number is XXXX.
Company Response:
State: NC
Zip: 281XX
Submitted Via: Web
Date Sent: 2020-12-04
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-12-04
Issue: Closing your account
Subissue: Can't close your account
Consumer Complaint: On our PayPal account, we have realized the primary email address was changed without our authorization to a name we have no idea who it is. The communication for an order placed using PayPal did not come to my email address which is why we looked at account to find this horrific finding. Even though we can log on and can see things, we can not change the primary email address. It says to call PayPal. We have tried calling every number available and the lines keep saying their customer service lines are very busy and we should go the message center and hit HELP and it will be faster. We have done this and it says they will respond in a few hours, and nothing happens : no text or email - which if they are emailing - this fictitious email address is receiving the communication! We tried again and same thing - nothing. We can't get through and we can't close account.
Company Response:
State: FL
Zip: 34698
Submitted Via: Web
Date Sent: 2020-12-17
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-12-04
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: On XXXX, 2020 XXXX XXXX paid me {$500.00} on Venmo , bringing my balance to {$530.00}. Earlier that day I had to delete my checking account linked to the platform with XXXX as it had been compromised. I learned that Venmo froze my account and would not allow me to add my new checking account to transfer the money out of. I sent my drivers license in as the email requested. talked to numerous customer service agents through chat ( phone help in unavailable ) All promising my account would be unfrozen in 7-10 days. We are going on three weeks. I demand that Venmo unfreeze my account, allow me to add my new checking account and allow me to transfer my remaining {$530.00} out of the Venmo account. Thank you
Company Response:
State: MI
Zip: 481XX
Submitted Via: Web
Date Sent: 2020-12-04
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-12-03
Issue: Money was not available when promised
Subissue:
Consumer Complaint: For the last week I've been on the phone with PayPal, in live chat support trying to fix this issue. Every time I try to withdraw my money on XXXX, I get this error. Its been happing to me for the last week straight and the only help I have gotten from them was " wait 48-72 hours. ", I have been waiting a entire week, and till this day ( XXXX, XXXX, 2020 ) I've gotten this error. When I spoke to someone on the phone 2 days ago from the XXXX of XX/XX/2020 they told me, they had to lift a limit or something on my PayPal account, and that all would be fixed in 2 days and promised me id have my money in my account. Well here we are no fix at all or even the call at all, and the error is still a thing. So I called today and they told me there is no fix for this, and there's nothing they can do because the whole website is computer ran. ( now a different outcome from when i last spoke to them ) I have had to confirm my ID TWICE and submit other documents multiple times, and cleared cookies, tried using the app, I mean I've tried everything possible. So what do I do? Is this even legal for them to hold my money with no reasoning or even knowing why, and telling me they dont know why.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2020-12-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-12-03
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Every time I try to log into my PayPal account online, I am met with a Security Challenge that does not work correctly. The Security Challenge is a captcha that continuously tells you that you failed it, no matter what you do. The website does not seem to remember my computer as they keep sending me Emails saying a new login was detected. There is no way to get in touch with them at all, besides an automated message service on their website, or through XXXX / XXXX, both of which they ignore, and do not reply to. If you try to call, you get an automated response system, which directs you to use the message service on the website, and then hangs up the call.
Company Response:
State: VA
Zip: 23503
Submitted Via: Web
Date Sent: 2020-12-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A