Date Received: 2020-12-08
Issue: Confusing or misleading advertising or marketing
Subissue:
Consumer Complaint: I registered for the PayPal promotion at https : XXXX XXXX XXXX on XX/XX/XXXX. The promotion offers a {$25.00} cash reward after three purchases of {$35.00} or more using PayPal at XXXX, XXXX, XXXX, XXXX, XXXX XXXX, XXXX XXXX, XXXX. I made the 3 purchases at XXXX on XX/XX/2020, but did not receive the {$25.00} credit as promised from the promotion. The promotion fulfillment window of XXXX business days has now passed, and PayPal has not credited the reward. I contacted PayPal support, who has been unable to resolve this issue. The promotion is still active and being advertised at the original link as of XXXX XXXX, 2020 I appreciate your help in resolving this issue and having the {$25.00} reward applied to my PayPal account.
Company Response:
State: AZ
Zip: 850XX
Submitted Via: Web
Date Sent: 2020-12-08
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-12-07
Issue: Attempts to collect debt not owed
Subissue: Debt is not yours
Consumer Complaint: I have been receiving emails from " PayPal '' over a span of months saying there have been " suspicious activity '' regarding my account and that my account has been frozen. I have not used my PayPal in a very long time and it is connected to a bank account I no longer use in a different state. Needless to say, I tried to log into my account to see if there are suspicious charges. I checked my bank account and saw nothing and also tried to login to PayPal and the login screen kept refreshing and popping up. I couldn't get into my account so I tried to contact their support and could never get ahold of anyone. Because nothing was coming out of my bank account I disregarded it since there is no money in it anyways. I just got an email today saying that my account has been sent to collections ( PayPal logo on it, along with a new help number to contact on the bottom ). Called the help number to PayPal and all of a sudden they answer. I explained to them I have been trying to get ahold of someone for months and they told me my account is locked and would not lift the lock until I called another number. I called the number and it sent me to the collection agency. They asked from a auto system for my social security number or the case reference number ( which was never given to me in the email ). I was on hold for 30 minutes and I told them I'm not giving my social security number. They asked for the last 4 digits and I said no. They asked for my current address and I said they don't need it. I told them I wasn't paying anything until I got into my account to see the fraudulent charges in person and a paper trail and they said " PayPal has not sent any paperwork to us '' and the more I asked for proof or a paper trail they then said to not worry about anything anymore. They stopped all charges from my PayPal and that I didn't owe anything anymore. None of that made any sense. Not only this. The first time I tried to contact PayPal was when I got an email notification of a receipt saying someone used my account to purchase a XXXX dollar XXXX XXXX XXXX. Which I have no record of. Which is obviously a ploy to have me contact these people. These companies not only stole PayPal logo and pretended to be PayPal but they even have people over the phone pretending to be their help service which isn't the numbers listed on PayPal.
Company Response:
State: GA
Zip: 31324
Submitted Via: Web
Date Sent: 2020-12-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-12-07
Issue: Money was not available when promised
Subissue:
Consumer Complaint: Under the user agreement of pay pal, I must be XXXX years of age. after verifying my identity, using my permit, pay pal applied a limitation on my account due to being XXXX. the limitation was for 180 days and provoked me of transferring my XXXX $ to my bank account. After 180 days of the limitation on my account had started, which was promised to send an email to send me an email about resolving the limitation, I called customer service because I didn't receive an email in around 200 days. When I called Pay Pal, I received a document verification and needed to submit my identity documents for verification i was XXXX. I was XXXX and my drivers license provide that information. But Pay Pal applied another limitation as they wrongly evaluated I was not XXXX. I had been XXXX for about 2 months. So, I called again for another document request for my limitation after wrongfully being evaluated as XXXX. Finally after waiting another 180 days since my second limitation. I received a email describing how to resolve a limitation. However, as I tried to provide my information, my submission of my photo ID is still under review from 175 days ago.. After 175 days for my documents to be evaluated, I don't receive an update on resolving my limitation by proving I'm XXXX thus removing my limitation, thus giving my XXXX $ back.
Company Response:
State: CO
Zip: 80526
Submitted Via: Web
Date Sent: 2020-12-17
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-12-07
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: I opened a dispute case ( case number XXXX ) with Paypal in XX/XX/XXXX regarding the transaction discussed below. The transaction happened on XX/XX/XXXX, with an amount of {$190.00} and I was the buyer of the product. The merchant claimed itself to be a California company, located in XXXX XXXX, and had a 14-day return period. However, due to the duplicated transaction ( I purchased the item twice by mistake ), I had to return one. I contacted the company, and was informed that I had to ship it to XXXX to return. Given that the product was a very XXXX XXXX XXXX, the shipping to XXXX was quoted to be close to XXXX dollars. I called Paypal at the point, and the agent confirmed that the company was listed as a Californian company, so he opened a dispute for me. He also told me that if the company did not reply with a California address in 10 days, the case would be ruled in my favor. He also mentioned that even if it was not, I could always get my financial institution to dispute it. On XX/XX/XXXX, I was notified that the case was denied by PayPal through email. I called Paypal again at that point, and another agent changed the dispute for me, provided a temporary credit of {$190.00}, and told me to wait for another 10 days. When it was close to the end of the 14-day return period, and I still did not hear back from Paypal, I called my credit card ( XXXX card ) company, telling them about the issue and having them initiate an investigation. Immediately after my call, on XX/XX/XXXX, I received another email from PayPal notifying me that my case was denied again, and PayPal would request the provisional credit ( {$190.00} ) back, and post a negative balance on my PayPal account. Later on, my credit card company decided to rule in my favor after their investigation and issued me a refund. However, a few weeks later, I was notified by XXXX XXXX that PayPal posted its temporary credit through my XXXX, and therefore there was a refund from PayPal to me on my card statement, as a result they could not refund me -- so they took back their refund. Now on my credit card statement, there was the charge of XXXX from Paypal on XX/XX/XXXX, the temporary credit from Paypal of XXXX on XX/XX/XXXX, XXXX 's refund of {$190.00} and another charge from Paypal of XXXX at the end of XXXX, XXXX. At the same time, I have a negative balance of {$190.00} on PayPal. I called my credit card company and told them that PayPal did not actually issue a refund because PayPal took back the provisional credit and asked me to pay back the full amount in my PayPal account. XXXX 's reply was that they could not see this debit from their side ( because Palpal is requesting it through Paypal account, not through my credit card ), and they could only observe the temporary credit issued to me on my XXXX card by PayPal on XXXX, XXXX. They could not give me another refund if PayPal had already issued me a refund ( which Paypal did not, but XXXX couldn't see it from their end ). I called PayPal many times afterwards. None of the many agents I talked to could resolve the issue and I was told to write to the Chargeback department. I did so ( see email attached ), and informed them that XXXX card had put the {$190.00} refund back to the Paypal 's Chargeback account with them on XX/XX/XXXX ( XXXX card representative gave me this date on the phone ), and they should look for it there and issue me the refund. After I sent the email to Paypal 's chargeback department, all the replies I got are automatic replies in my Paypal account ( not through email ) stating that it would take them 90 business days to solve the case. Before 90 business days were over, I received a letter in the mail from a debt collector to collect the {$190.00} for Paypal. I called the debt collecting company and told them about the ongoing dispute, and they said they would take it back to Paypal. I did not hear back from either Paypal or the debt collector after that. Last week ( around XX/XX/XXXX ), I received another letter from a different debt collector to collect the same {$190.00} from Paypal. I called them to tell them about the dispute between Paypal and me, but they said Paypal had decided to take back that account from them, so they couldn't do anything at that point. Today ( XX/XX/XXXX ) I received an email from Papal telling me that they have sold the debt to XXXX XXXX XXXX XXXX and provided a phone number for me to call. I called the Paypal 's phone number listed in the email, the customer representative told me that she did not have access to my account, she could not tell me what department she worked for, and neither she or her supervisor could provide a phone number to a department within Paypal that could help me solve the dispute. In addition, she said that other than customer service and her department ( which she wouldn't reveal what department that was ), none of other Payal 's departments were working today due to the pandemic. Basically there is no one within Paypal that can look into the issue and resolve the disputed debt for over a year. The case was simple to begin with -- if Paypal could refund me as the very first agent promised ( as the merchant never got back to Paypal within 10 days after Paypal first reached out to them about my dispute ), there would be no negative balance on my account ; or, if Paypal decided not to refund me right away, my credit card company had ruled in my favor in their own investigation and would have issued me a refund. Paypal 's action to first issue a temporary credit to my credit card, and then take the credit back by posting a negative balance on my Paypal account leads to the current situation where I received no refund either from Paypal or my credit card company. Furthermore, they failed to resolve such a simple issue for over a year after I called and emailed them numerous times, never got in contact with me in person about this case within the 90 business days as they promised, and they transferred the debt to three different other debt collecting companies during the process. In XXXX, XXXX, they simply sent an email saying my dispute about unauthorized transaction was denied -- which was not even the issue of the dispute here. Toady, I realized that Paypal had closed my account with them, so I could not even obtain the automatic communications they sent me within my Paypal account.
Company Response:
State: VA
Zip: 22314
Submitted Via: Web
Date Sent: 2020-12-07
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-12-06
Issue: Fraud or scam
Subissue:
Consumer Complaint: On XX/XX/20, I purchased an XXXX gift card for {$500.00} which I sent to a client a few days later. The card arrived unopened and intact with no signs of having been tampered with. On XX/XX/20, my client emailed saying he was about to use the card and when he had checked the card balance on the XXXX website, it showed someone had stolen {$490.00} from the card on XX/XX/20 leaving a balance on the card of {$5.00}. The client printed out and provided to me the activity for that gift card showing the card purchase and the unauthorized disbursement of gift card funds. It shows someone with a PayPal account in the name of XXXX XXXX stole the money and passed it through PayPal. He also emailed photos of the card and the card envelope. See attached. I have also attached the receipt for the purchase to cross-reference the card information on the package to the card information the receipt. on XX/XX/20, I contacted XXXX who said I must contact PayPal for any help recovering the stolen funds since they were " laundered '' through PayPal by the thief. Beginning XX/XX/20 and multiple times since up to XX/XX/20, I have emailed and left written messages on PayPal 's " Message Center '' explaining that theft/fraud had been committed against me by one of their users using their payment system and asking them for a response. PayPal has provided NO RESPONSE. I have also called multiple times to the PayPal phone number posted on their website and on the printout of the XXXX card activity - XXXX. Each time, after going through the lengthy phone menu to try to speak to someone at PayPal, a phone messages says there is no one available to service this call now and the call disconnects. I want PayPal to take responsibility for ... 1 ) the fraudulent use of their system by one of their users ( the thief who stole my and my client 's gift card funds ) and ... 2 ) their failure to provide to me any response to my repeated requests for help and ... 3 ) to recover the gift card funds from their account holder who stole them and reimburse those funds in full to me.
Company Response:
State: CA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2020-12-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-12-06
Issue: Unexpected or other fees
Subissue:
Consumer Complaint: On XXXX I venmo the wrong use the user according to venmo declined payment however it was never returned to me, I payed the correct vendor and then venmo charged me the XXXX never returned to me.. and froze my account, I was told they would correct the mistake unfreeze my account and never did, nor did they go after the user who didn't do her part.
Company Response:
State: NC
Zip: 279XX
Submitted Via: Web
Date Sent: 2020-12-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-12-06
Issue: Confusing or misleading advertising or marketing
Subissue:
Consumer Complaint: I registered for the PayPal promotion at https : XXXX on XX/XX/XXXX. ( Please see the proof in the first attachment ) The promotion offers a {$25.00} cash reward after three purchases of {$35.00} or more using PayPal at XXXX, XXXX, XXXX, XXXX, XXXX XXXX, XXXX XXXX, XXXX. I made the 3 purchases at XXXX on XX/XX/XXXX ( Please see the proof in the second attachment ), but did not receive the {$25.00} credit as promised from the promotion. The promotion fulfillment window of XXXX business days has now passed, and PayPal has not credited the reward. I had contacted PayPal support several times, who has been unable to resolve this issue. The promotion is still active and being advertised at the original link as of today, XX/XX/2020. I appreciate your help in resolving this issue and having the {$25.00} reward applied to my PayPal account.
Company Response:
State: WA
Zip: 98006
Submitted Via: Web
Date Sent: 2020-12-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-12-06
Issue: Money was not available when promised
Subissue:
Consumer Complaint: I registered for the PayPal promotion at https : //www.paypal.com/us/webapps ... XXXX on XX/XX/XXXX. The promotion offers a {$25.00} cash reward after three purchases of {$35.00} or more using PayPal at XXXX, XXXX, XXXX, XXXX, XXXX XXXX, XXXX XXXX, XXXX. I made the 3 purchases at XXXX on XX/XX/XXXX, but did not receive the {$25.00} credit as promised from the promotion. The promotion fulfillment window of 5-7 business days has now passed, and PayPal has not credited the reward. I contacted PayPal support, who has been unable to resolve this issue. The promotion is still active and being advertised at the original link as of XX/XX/2020. I appreciate your help in resolving this issue and having the {$25.00} reward applied to my PayPal account.
Company Response:
State: MI
Zip: 49022
Submitted Via: Web
Date Sent: 2020-12-06
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-12-06
Issue: Attempts to collect debt not owed
Subissue: Debt is not yours
Consumer Complaint: On XX/XX/2020 I received a letter in the US postal mail from the collection agency XXXX XXXX XXXX XXXX stating that I owe the creditor PayPal, Inc {$1900.00}. This in not correct. I have no transactions on my PayPal account ever. I made several attempts to contact PayPal by phone and could not get through. I was redirected to sending an email to XXXX. I sent an email per the PayPal instructions on email fraud with an attached copy of the debt collectors bill to XXXX. I received an auto reply from PayPal in response to my email on XX/XX/2020.
Company Response:
State: TX
Zip: 774XX
Submitted Via: Web
Date Sent: 2020-12-06
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-12-06
Issue: Written notification about debt
Subissue: Didn't receive notice of right to dispute
Consumer Complaint: Paypal claims that I submitted a chargeback and is billing me XXXX to cover the XXXX chargeback amount, plus a {$20.00} fee. They have sent me emails saying " this is an attempt to collect a debt '' but they refuse to verify/validate the debt or provide any evidence that the debt is actually mine. I did not file a chargeback, and have asked them to dispute within theb30 day window, despite them not advising that the 30 day window was there. I asked for a written validation of the debt with an itemized list of what was being charged, and why they believed I owe it. Paypal refused to provide validation saying that they do not have a way to provide that information. While I wish this could be explained through a scam company, all of this transpired directly through the paypal app 's secure message center. They refuse to verify the debt, or allow me to dispute it. They have also forcefully taken the money they claim I owe from me, without my consent and refuse to return it.
Company Response:
State: FL
Zip: 33881
Submitted Via: Web
Date Sent: 2020-12-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A