PAYPAL HOLDINGS, INC


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"Products" offered by PAYPAL HOLDINGS, INC with at least one, but usually more complaints:

Bank account or service - (CD) Certificate of deposit
Bank account or service - Cashing a check without an account
Bank account or service - Checking account
Bank account or service - Other bank product/service
Bank account or service - Savings account
Checking or savings account - CD (Certificate of Deposit)
Checking or savings account - Checking account
Checking or savings account - Other banking product or service
Checking or savings account - Savings account
Consumer Loan - Installment loan
Consumer Loan - Personal line of credit
Consumer Loan - Vehicle loan
Credit card -
Credit card - General-purpose credit card or charge card
Credit card - Store credit card
Credit card or prepaid card -
Credit card or prepaid card - General-purpose credit card or charge card
Credit card or prepaid card - General-purpose prepaid card
Credit card or prepaid card - Gift card
Credit card or prepaid card - Government benefit card
Credit card or prepaid card - Payroll card
Credit card or prepaid card - Store credit card
Credit card or prepaid card - Student prepaid card
Credit reporting -
Credit reporting or other personal consumer reports - Credit reporting
Credit reporting or other personal consumer reports - Other personal consumer report
Credit reporting, credit repair services, or other personal consumer reports - Credit repair services
Credit reporting, credit repair services, or other personal consumer reports - Credit reporting
Credit reporting, credit repair services, or other personal consumer reports - Other personal consumer report
Debt collection - Auto
Debt collection - Auto debt
Debt collection - Credit card
Debt collection - Credit card debt
Debt collection - I do not know
Debt collection - Medical
Debt collection - Other (i.e. phone, health club, etc.)
Debt collection - Other debt
Debt collection - Payday loan debt
Debt collection - Telecommunications debt
Debt or credit management - Credit repair services
Debt or credit management - Debt settlement
Money transfer, virtual currency, or money service - Check cashing service
Money transfer, virtual currency, or money service - Debt settlement
Money transfer, virtual currency, or money service - Domestic (US) money transfer
Money transfer, virtual currency, or money service - Foreign currency exchange
Money transfer, virtual currency, or money service - International money transfer
Money transfer, virtual currency, or money service - Mobile or digital wallet
Money transfer, virtual currency, or money service - Money order
Money transfer, virtual currency, or money service - Money order, traveler's check or cashier's
Money transfer, virtual currency, or money service - Refund anticipation check
Money transfer, virtual currency, or money service - Traveler's check or cashier's check
Money transfer, virtual currency, or money service - Virtual currency
Money transfers - Domestic (US) money transfer
Money transfers - International money transfer
Mortgage - Other mortgage
Other financial service - Check cashing
Other financial service - Debt settlement
Other financial service - Foreign currency exchange
Other financial service - Money order
Other financial service - Refund anticipation check
Payday loan -
Payday loan, title loan, or personal loan - Installment loan
Payday loan, title loan, or personal loan - Payday loan
Payday loan, title loan, or personal loan - Personal line of credit
Payday loan, title loan, or personal loan - Title loan
Payday loan, title loan, personal loan, or advance loan - Installment loan
Payday loan, title loan, personal loan, or advance loan - Personal line of credit
Prepaid card - General purpose card
Prepaid card - General-purpose prepaid card
Prepaid card - Gift card
Prepaid card - Gift or merchant card
Prepaid card - Mobile wallet
Prepaid card - Other special purpose card
Prepaid card - Payroll card

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Complaint ID: 3999577

Date Received: 2020-12-08

Issue: Unauthorized transactions or other transaction problem

Subissue:

Consumer Complaint: paypal steal my money, They took the money out of my balance without authorization and notice because I had violated Acceptable Use Policy violation.It 's ridiculous.For this reason they have frozen my funds for 180 days.During this period, the money was not refunded due to buyer 's refund, This is enough to prove that there is no risk when trading.But they still took my money.What right do they have to take my money? PayPal is just a method of payment, They stole my money for some invented reason without any damage to the interests of the buyers and sellers. They are robbing me

Company Response:

State: CO

Zip: 810XX

Submitted Via: Web

Date Sent: 2020-12-08

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 3999477

Date Received: 2020-12-08

Issue: Unexpected or other fees

Subissue:

Consumer Complaint: Today I had wanted on this site https : //www.patreasury.gov/Unclaimed/no_records.html and it says this Claim Owner ( s ) Address Holder Name Property Type Dates Id 's Selected Property XXXX, XXXX XXXX XXXX XXXX XXXX XXXX XXXX PA XXXX Paypal Inc Uncashed Checks Property : XX/XX/XXXX Reported : XX/XX/XXXX Property Id : XXXX and this Claim Last Name First Name M.I. City St Zip Holder Amount XXXX XXXX XXXX PA XXXX XXXX XXXX Under {$100.00} and I want to know how much is the uncashed check for and I want y'all to send me the uncashed check to me in the mail without me filling out a claim form on patreasury.gov website?

Company Response:

State: PA

Zip: 17057

Submitted Via: Web

Date Sent: 2020-12-08

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 3999412

Date Received: 2020-12-09

Issue: Fraud or scam

Subissue:

Consumer Complaint: This complaint is regarding Case ID XXXX. PayPal decided this case in the buyer 's favor, even though I provided hard evidence that : 1. The buyer hired me for 8 hours of work ( confirmed via text message ) 2. I completed 8 hours of work ( dates and screen shots provided ) 3. The buyer sent me an email saying " I honestly like your work a lot '' after the work was complete ( email with headers provided ) This dispute was a case of flagrant theft of services from me by the buyer. The buyer is even now using all of the work I did on his website at XXXX XXXX XXXX

Company Response:

State: NC

Zip: 27330

Submitted Via: Web

Date Sent: 2020-12-09

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 3998249

Date Received: 2020-12-08

Issue: Fraud or scam

Subissue:

Consumer Complaint: On XX/XX/20 XXXX processed refund to Paypal of {$340.00} for 2 non delivered futon sofas. Paypal refused to refund my 1st payment of {$86.00} unless I pay the other 3 equal payments even though they were paid in full by XXXX on the same day, thus forcing me to close debit card used and file chargeback with bank.

Company Response:

State: NV

Zip: 89103

Submitted Via: Web

Date Sent: 2020-12-08

Company Response to Consumer: Closed with monetary relief

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 3998182

Date Received: 2020-12-08

Issue: Confusing or missing disclosures

Subissue:

Consumer Complaint: I used PayPal to send money to a merchant offering music services online. I sent this merchant {$750.00} and he never contacted me or did any music business with me. I contacted the merchant several times and was eventually told by a friend of his that he was XXXX and could not provide the music I paid for. I told her ( the friend ) I needed a refund since I never received what I paid for. She sent me back {$30.00} and stopped responding to me. I contacted PayPal & they refused to credit my account even I never received what I paid for. And this merchant is a business customer of PayPal

Company Response:

State: AL

Zip: 359XX

Submitted Via: Web

Date Sent: 2020-12-08

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 3998126

Date Received: 2020-12-08

Issue: Unauthorized transactions or other transaction problem

Subissue:

Consumer Complaint: paypal steal my money, They took the money out of my balance without authorization and notice because I had violated Acceptable Use Policy violation.It 's ridiculous.For this reason they have frozen my funds for 180 days.During this period, the money was not refunded due to buyer 's refund, This is enough to prove that there is no risk when trading.But they still took my money.What right do they have to take my money? PayPal is just a method of payment, They stole my money for some invented reason without any damage to the interests of the buyers and sellers. They are robbing me

Company Response:

State: LA

Zip: 710XX

Submitted Via: Web

Date Sent: 2020-12-08

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 3998107

Date Received: 2020-12-08

Issue: Other transaction problem

Subissue:

Consumer Complaint: on XX/XX/2020, my account was hacked and charged {$300.00} on my credit card. The company, paypal said they would do a long investigation but ended up closing the dispute the same day. The address on the transaction isn't even my correct address.

Company Response:

State: GA

Zip: 30188

Submitted Via: Web

Date Sent: 2020-12-08

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 3998060

Date Received: 2020-12-08

Issue: Unauthorized transactions or other transaction problem

Subissue:

Consumer Complaint: paypal steal my money, They took the money out of my balance without authorization and notice because I had violated Acceptable Use Policy violation.It 's ridiculous.For this reason they have frozen my funds for 180 days.During this period, the money was not refunded due to buyer 's refund, This is enough to prove that there is no risk when trading.But they still took my money.What right do they have to take my money? PayPal is just a method of payment, They stole my money for some invented reason without any damage to the interests of the buyers and sellers. They are robbing me

Company Response:

State: TX

Zip: 75089

Submitted Via: Web

Date Sent: 2020-12-08

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 3996596

Date Received: 2020-12-08

Issue: Fraud or scam

Subissue:

Consumer Complaint: Scammers email from paypal : XXXX : i send him {$500.00} and i was told to request a refund on XX/XX/XXXX but he denied my request. XXXX : i send him total of $ XXXXand i request a refund on XX/XX/XXXX and he denied my request XXXX : sending him {$700.00} and someone was using his email and or log into his paypal account by sending it through merchant ship and stole my money. I believe that is a XXXX person and his number was XXXX XXXX XXXX XXXX. I request my refund from him and he denied my request on XX/XX/XXXX. I made a dispute to paypal before but paypal close my cases and i couldnt get my cash back total of {$1800.00} and they use it by paying bills and stuff and please can you help me recover those amount? All of those emails are XXXX and a neighbor of pretend to be XXXX XXXX

Company Response:

State: GU

Zip: XXXXX

Submitted Via: Web

Date Sent: 2020-12-08

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 3996475

Date Received: 2020-12-07

Issue: Took or threatened to take negative or legal action

Subissue: Threatened or suggested your credit would be damaged

Consumer Complaint: Hello I have sent PayPal all conversations and a video conversation that the person I sold my XXXX account to did receive the product, however PayPal favored in his side and now charging me the {$770.00} and wont give me the banking info or any other info to me I have all the records showing this person ended me a fraud and a scammer and I do not owe the money to Paypal

Company Response:

State: CA

Zip: XXXXX

Submitted Via: Web

Date Sent: 2020-12-22

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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