Date Received: 2020-12-10
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: This is regarding Venmo. A friend mistakenly sent me {$400.00}. Once I saw this, I sent it back immediately. In that timeframe, she panicked and disputed the transaction. This caused Venmo to charge me {$12.00} for a disputed charge, causing the {$400.00} to become insufficient to send back to her. I had {$88.00} in my account and now Venmo has taken my funds. I dont know where they are or if Ill be getting them back. They are ignoring all my emails. It is now about day 25-26. They conveniently dont have any phone customer service. I have text messages from the sender and she is trying to email Venmo on my behalf as well, but has yet to receive a response. Her account has been rectified and is ready for use with no funds being taken from her. Im not sure how I have been wrongfully punished for a simple mistake. Please help me!
Company Response:
State: FL
Zip: 33145
Submitted Via: Web
Date Sent: 2020-12-10
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-12-10
Issue: Fraud or scam
Subissue:
Consumer Complaint: Paypall loked my account. Back in iXXXX i was able to talk life on the phone. with customer service to transfer the money direct to my checking account. Never happened. I.m not able to use the automated sistem.it has my old phone number. There is no more life representative. Everything is automated help self service. My account is bloked. There was numerous e mails. Somebody try to hacked my account. Now is permanently bloked.
Company Response:
State: NV
Zip: XXXXX
Submitted Via: Web
Date Sent: 2020-12-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-12-10
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: I received an email from Paypal that a login was made into my account by an unrecognizeable device on XX/XX/XXXX. An unauthorized transaction of {$100.00} was also made before my account was closed and I could not file a dispute with Paypal because I was not able to log in. The transaction was made to XXXX XXXX XXXX and I have never made a purchase from that company. I also saw other complaints of the same incident happening to others involving this company and Paypal.
Company Response:
State: HI
Zip: 96797
Submitted Via: Web
Date Sent: 2020-12-10
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-12-10
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: paypal which is owned by XXXX refuses to honor the policy and aggreement between XXXX and myself which which states that a seller 's payments for goods and services sold through the the XXXX platform in which paypal collects the proceeds from the sell shall only be subject for a mandatory 21 day hold for 90 days. Once the seller has been an active seller for 90 days, the seller shall have immediate access to funds from sales made on the XXXX platform held in the paypal 's seller account.
Company Response:
State: TN
Zip: 38115
Submitted Via: Web
Date Sent: 2020-12-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-12-10
Issue: Closing an account
Subissue: Can't close your account
Consumer Complaint: XXXX and Paypal wont let me in my accounts. They do not seem to care. I have other thing to do. I have Civil Rights, I want access to my Paypal and XXXX Acoounts. Look ITS MY MONEY. I WANT IT ToDAY, not tomorrow.
Company Response:
State: NY
Zip: 11758
Submitted Via: Web
Date Sent: 2020-12-10
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-12-10
Issue: Other service problem
Subissue:
Consumer Complaint: PayPal recently reviewed their terms of service. They have locked accounts that do not have Social Security Numbers assigned to them. They will not allow the accounts to receive money and more importantly will not allow the account to remove the funds already in the account nor will they allow the user to delete the account without the account holder giving them their SSN. They are holding personal information hostage in exchange for SSN 's. If Paypal requires the information for doing business in the future that is fine however you should be able to delete your account to protect your personal information.
Company Response:
State: VA
Zip: 23320
Submitted Via: Web
Date Sent: 2020-12-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-12-10
Issue: Problem with a lender or other company charging your account
Subissue: Money was taken from your account on the wrong day or for the wrong amount
Consumer Complaint: I was notified of a PayPal chargeback on XX/XX/XXXX for {$400.00}. I contacted the customer right away and she called her bank to cancel the unauthorized charge claim on XX/XX/XXXX. I informed PayPal that she mistakenly forgot about the charge and canceled the claim with her bank. I have made several calls to PayPal and my customer has make several call to XXXX bank and I still have not been credited back even though XXXX verified that PayPal received the funds on XX/XX/XXXX from the reversal.
Company Response:
State: MI
Zip: 48125
Submitted Via: Web
Date Sent: 2020-12-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-12-10
Issue: Attempts to collect debt not owed
Subissue: Debt is not yours
Consumer Complaint: I received a letter from a collection company ( XXXX XXXX ) that informed me an account from PayPal was sold to them with a debit owed in the amount of {$2800.00} in my name from the year XXXX. They could not give me any specifics about the amount other than saying it was an overdraft and redi reserve. They referred me to contact PayPal at XXXX XXXX whom I called and was told to contact another dept at XXXX XXXX. I called them and got no more information about this. This is the first time I have heard of anything about this. I never had anything to to with this debt.
Company Response:
State: FL
Zip: 32927
Submitted Via: Web
Date Sent: 2020-12-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-12-09
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: This is complaint about PayPal. I purchased " XXXX XXXX '' sunglasses on XX/XX/2020. It was supposed to arrive 7 days later. The glasses arrived over 2 months later on XX/XX/XXXX from XXXX and it was a counterfeit - cheap plastic fake counterfeit that was defrauding me as a customer and XXXX XXXX as a company. I contacted PayPal and initiated dispute ( XXXX ) to cancel the payment because it was a fraud and counterfeit and not what I ordered and not what was advertised by the company. After prolonged " investigation '' by PayPal they advised me that the XXXX company generously offered " full refund '' if I ship their counterfeit fake product back to them AT MY EXPENSE, which will cost more than {$70.00} to send back. I consider this " offer '' an insult. Because I refused to send the counterfeit product at my expense, PayPal denied my request for refund and closed my dispute. I think PayPal is aiding and abetting in fraud being perpetrated on American consumer by this criminal XXXX company.
Company Response:
State: CA
Zip: 900XX
Submitted Via: Web
Date Sent: 2020-12-09
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-12-09
Issue: Fraud or scam
Subissue:
Consumer Complaint: PayPal is knowingly and willfully aiding and abetting one of its account-holders to perpetrate fraud and evade taxes. On XX/XX/XXXX, I formally notified PayPal ( Dispute Case ID : XXXX ) that one of its account holders named XXXX XXXX ( aka XXXX XXXX XXXX ), who's based in the XXXX XXXX, California and has an active criminal record, is operating an unregistered and unlicensed California limited liability company called XXXX XXXX XXXX. I notified PayPal that this unauthorized XXXX is collecting donations and fees-for-service via both PayPal and the individual 's own website. The PayPal account link is https : //www.paypal.com/paypalme/XXXX ( archived at https : XXXX ). And the link to XXXX own website, which operates as yet another unauthorized business named XXXX XXXX XXXX, is https : XXXX ( archived at https : XXXX ). XXXX previously had another California business called XXXX XXXX XXXX XXXX, which is now in XXXX-Suspended status ( see https : XXXX ). That defunct business met its end when the City of XXXX XXXX sued XXXX on XX/XX/XXXX ( Case No. : XXXX ) for XXXX 's failure to pay more than {$50000.00} that XXXX owed to the City. The City prevailed, winning a default judgment against XXXX for {$57000.00} XXXX ( see https : XXXX [ case index ] and https : XXXX [ case documents ] ). In addition to notifying PayPal about the above, I also provided eight independent and credible pieces of documentary evidence proving XXXX was operating multiple unauthorized businesses, with one of those businesses operating on PayPal 's own website. Despite all this, on XX/XX/XXXX, PayPal notified me of its decision to decline my case. To my knowledge, PayPal continues to knowingly and willfully aid and abet XXXX, one of its account-holders, to perpetrate fraud and evade taxes.
Company Response:
State: CA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2020-12-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A