Date Received: 2020-12-15
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: Paypal has single-handedly transferred from my personal wallet, unauthorized, and no advance notice for the business income I perceived. I have provided receipts of delivery and refunds for customers who did not receive their products due to delay during the earlier congested logistic delay due to Covid. Paypal reasons are always that they can't provide more information other than the fact that they think I have violated their " Acceptable Use Policy '', and that they can fine me for that and it is final, non-disputable. I couldn't even know which policy was violated as I have been diligently following their terms and giving my best for my customers. Below is the effort that I have tried to negotiate with PayPal. 1. Due to the Early covid response, USPS, our logistic provider was closed down for a few weeks, causing the backlog in delivery. 2. We have provided refunds for both customers who did not receive the item ( and open a dispute ) and those who were late receiving the items. 3. We have evidenced and USPS tracking number that our items delivered to the customers. 4. Paypal took control of my account and transfer all the money I have I have in my virtual wallet, which amounted to {$10000.00}. I believe this is illegal and a breach of Privacy since they access my personal account and control it according to their whims. Sincerely, XXXX XXXX
Company Response:
State: WA
Zip: 98125
Submitted Via: Web
Date Sent: 2020-12-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-12-15
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: I filed a dispute for goods/ services and at the end of the process paypal indicated that the dispute was not eligible for the protection. On XX/XX/2020 I filed a dispute XXXX. The charge indicated that it was eligible for paypal protection. This was a charge I paid for goods and services and not a personal payment to family/ friends.The process was initiated and information was requested on both sides. A claim had been escalated. On XX/XX/2020 paypal then indicated that the charge in question was not eligible for paypal protection. I take issue with paypal having me, having the merchant and having paypal going through the motions of what appeared to be a process that qualified for paypal protection only to notify me at the end of all of all of that tremendous effort by all parties that the charge actually did not qualify for the protection. If the charge didn't qualify then why not just tell me right off the bat that it isn't eligible? It looks like the charge in question was made to family/ friends category. Why take three days and gather information from both parties if that wasn't even the case to begin with? I wouldn't of even bothered wasting my time because I know the difference between what I can and can't do with a personal payment versus a payment for goods and services.It doesn't make any sense and I believe there is a criminal element of deception and falsely putting this into a category that it shouldn't be in. Account ID : XXXX XXXX
Company Response:
State: NC
Zip: 283XX
Submitted Via: Web
Date Sent: 2020-12-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-12-15
Issue: Closing an account
Subissue: Can't close your account
Consumer Complaint: I was given a debit card I never asked for by Paypal. I think someone might have opened an account in my name. Paypal said they couldn't do anything without the debit card number. I shredded the card already though. I already had to close a credit account someone opened in my name with Paypal in the past. Even after Paypal closed the fraudulent account and knew the account wasn't mine they sent a collection agency after me and I had to tell the collection agency I never opened the account. Very frustrating that after I have already had one fraudulent account opened in my name Paypal is doing nothing to prevent it from happening again.
Company Response:
State: IN
Zip: 47906
Submitted Via: Web
Date Sent: 2020-12-15
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-12-15
Issue: Confusing or misleading advertising or marketing
Subissue:
Consumer Complaint: I registered for the PayPal promotion at https : //www.paypal.com/us/webapps ... XXXX on XX/XX/XXXX. The promotion offers a {$25.00} cash reward after three purchases of {$35.00} or more using PayPal at XXXX, XXXX, XXXX, XXXX, XXXX XXXX, XXXX XXXX, XXXX. I made the 3 purchases at XXXX on XX/XX/XXXX, but did not receive the {$25.00} credit as promised from the promotion. The promotion fulfillment window of 5-7 business days has now passed, and PayPal has not credited the reward. I contacted PayPal support, who has been unable to resolve this issue. First they denied me I didn't make the 3 purchases on the participant merchants. I replied them that I made the 3 purchases on XXXX which is one of the participant merchants. Then they denied me again that I didn't save the promotion which I did.
Company Response:
State: CA
Zip: 94539
Submitted Via: Web
Date Sent: 2020-12-15
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-12-15
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: Dear Sir I am a XXXX of XXXX. I had worked with XXXX of XXXX and USA My XXXX have been depositing my money in my Pay Pal account USA.. There was XXXX XXXX USD in my pay pal account. Mr XXXX ( XXXX ) was pay pal Manager, He was not paying the money XXXX XXXX USD on the vplea that Pay pal facility is not available in XXXX. He said that he can not even talk to people speaking from XXXX, He first sold my account to persons of XXXX XXXX than mis-appropriated my money and refused to pay me. During XX/XX/2020, the matter was reported to Federal Trade Commission and Honorable judge decided to pay the money during 2020. Now some one has said that Judge has cancelled his decision. It is requested that necessary action be taken against Mr XXXX for recovery of my money from him.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-01-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-12-15
Issue: Attempts to collect debt not owed
Subissue: Debt is not yours
Consumer Complaint: In XXXX or XXXX of 2020. a fraudulent charge. was made on my PayPal account. My bank stopped credit card charge do to charge being out of state purchase. PayPal then tried to go in my bank account directly, but charge was still denied. So the debit left with PayPal. I tried to contact them through their website, but it was like a house of mirrors. Non of their options on their web page lead to a customer service rep. PayPal sold their debt of {$530.00} to XXXX XXXX XXXX. They did call last week and I talked to one of their representatives ( XXXX ). I explained the situation, but he didn't want to hear that it was a fraudulent charge that PayPal let go through, even though my bank denied charge due to fraud, He asked me if I made a police report. My response was no, I did not know you could do that. I am receiving notices through the mail that I own them {$530.00} for a charge I did not make. How can these be resolved? Please advise me what I need to do. I don't feel like I should pay a fraudulent charge do to PayPal 's poor protection of their customers monies. Thank you, XXXX XXXX
Company Response:
State: OH
Zip: XXXXX
Submitted Via: Web
Date Sent: 2020-12-15
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-12-15
Issue: Fraud or scam
Subissue:
Consumer Complaint: Paypal froze one of my Verified business Paypal accounts. This account was moving about $ XXXX through it weekly with very minimal disputes for how many transactions done. 6 months ago my account was frozen with $ XXXX in it, after calling them they said they would hold the funds for a 6 month period then release the funds to my bank or mail. Now my Paypal balance says {$0.00} and when I call them they say they took the money due to damages and Paypal Policy, weird how the damages add up perfectly to the amount in my balance ... Also heard of about XXXX other people with similar story 's some with larger amounts.
Company Response:
State: OK
Zip: 73012
Submitted Via: Web
Date Sent: 2020-12-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-12-14
Issue: Identity theft protection or other monitoring services
Subissue: Problem with product or service terms changing
Consumer Complaint: ON XX/XX/2020, I TRIED TO CONTRIBUTE A SMALL DONATION TO A XXXX XXXX XXXX BUT TO MY SUPRISE, IT DID NOT ALLOW ME TO SELECT THE AMOUNT THAT I WANT TO DONATE. IT AUTOMATICALLY SELECT THE AMOUNT OF {$85.00} FROM MY ACCOUNT, AND I WAS NOT ABLE TO CHANGE IT. ITS A MALFUNCTION OR JUST FRAUD BY XXXX XXXX XXXX. IT WAS MORE THAN I CAN AFFORD TO GIVE. I CONTACTED PAYPAL WHERE THE FUNDS WERE TAKEN OUT OF MY ACCOUNT RIGHT AWAY TO DISPUTE TRANSACTION, BUT THEY REFUSED TO REFUND MY MONEY. THIS IS CHEATING ESPECIALLY DURING THE TIME OF COVID19 DURING THE TIME OF FINANCIAL DIFFICULTIES.
Company Response:
State: CA
Zip: 92117
Submitted Via: Web
Date Sent: 2020-12-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-12-14
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: On XX/XX/2020, I made a SINGLE purchase at XXXX for {$270.00} using the PayPal key created with My personal Visa. The PayPal computer broke up the transaction into multiple debits NOT totaling {$270.00}, but rather {$210.00}, and thus showing a negative balance in my account. I asked that they please review what went wrong and charge the correct amount to the authorized Visa. I have checked with my bank and they confirm they did NOT place any restriction on my card account with PayPal. Paypal refuses to correct the transactions, claiming that it was the fault of my Visa account, which as above I have confirmed with the issuing bank did not happen. I have absolutely NO argument with paying the {$54.00} due, but want it charged as it should have been originally to the Visa on file, showing as a payment to the merchant XXXX As far as I can tell, XXXX recorded the payment as complete so that must indicate that PayPal did indeed pay them the full amount of the transaction but could not or would not bill me correctly.
Company Response:
State: NV
Zip: 89131
Submitted Via: Web
Date Sent: 2020-12-14
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-12-13
Issue: Attempts to collect debt not owed
Subissue: Debt was result of identity theft
Consumer Complaint: I do not owe any debts to PayPal. I received an email saying they sold a debt to buyer. I demand to see written proof the debt per section 609 of FCRA.
Company Response:
State: TX
Zip: 76542
Submitted Via: Web
Date Sent: 2020-12-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A