Date Received: 2021-03-22
Issue: Struggling to pay your loan
Subissue:
Consumer Complaint: I am 100 % XXXX losing XXXX unable to XXXX and no longer have XXXX after 2 XXXX XXXX and a XXXX XXXX. My health is further deteriorating and upon death they may take this amount from my estate which is what my family my need to take care of these expenses. I have a balance less than {$800.00}. I was put into a hardship program after the first XXXX XXXX because I had no income. I now receive {$900.00} in Social Security but have expenses such as rent food utility. I called XXXX to negotiate a pay off of half and they have refused. I have been paying this loan for almost 6 yrs.They offered a pay off {$100.00} less as a pay off. I am asking that you might be able to help me work with them. I am not asking for anything much except to at least pay this balance of with a smaller negotiated amount. Thank You
Company Response:
State: NJ
Zip: 07106
Submitted Via: Web
Date Sent: 2021-03-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-03-23
Issue: Fees or interest
Subissue: Problem with fees
Consumer Complaint: On XX/XX/XXXX, the customer service represented said they would remove my late fee. On XX/XX/XXXX they had not removed my late fee and gave me another late fee for the month of XXXX. I immediately called and explained the phone call on XX/XX/XXXX and asked them to pull the phone call as I told the first late fee was to be waived. Today is XX/XX/XXXX none of the late fees have been removed. Now is a balance of {$95.00} including interest and additional late fees. I have called several times to resolve this and have my phone calls pulled. With no help other then them telling I'm past due. These charges are complete bogus.
Company Response:
State: TN
Zip: 37069
Submitted Via: Web
Date Sent: 2021-03-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-03-23
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: So the account was bought by someone else in the amount of XXXX. The company has reported that the balance is XXXX, but the credit limit is still XXXX, but if there's not a balance it shouldn't be there due to the Fair Credit Reporting Act. Since I technically Owe the company XXXX as per the balance I would like it taken off of my credit report please and thank you.
Company Response:
State: CO
Zip: 809XX
Submitted Via: Web
Date Sent: 2021-03-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-03-22
Issue: Closing your account
Subissue: Company closed your account
Consumer Complaint: On XX/XX/XXXX I received a letter from Comenity Bank dated XX/XX/XXXX that my credit line was closed by the creditor due to inactivity. I had a name change in XXXX and called the creditor no less than three times requesting a new card with my new name on it. I was told in XX/XX/XXXX that my card was on the way. I called in XX/XX/XXXX because I had not received my card and I was told that my account had been closed. I asked to speak with a supervisor regarding this and was told that my account was not closed and a new card would be sent in the mail. On XXXX XXXX I called again because I wished to order something and was told that my account was closed and that I would need to use a different form of payment. Within the same week, I received a call from someone asking if I wanted to open a business line and I asked them to look in to my personal account, when I was again told that my credit line was closed. I asked to be taken off the call list because I kept receiving conflicting information on whether my account was closed or not. According to the letter dated XX/XX/XXXX, my account was in fact open until XX/XX/XXXX when it was closed for inactivity. This has negatively impacted my credit score due to the line being closed, and if I had known it remained open, i would have continued to utilize the credit line. I believe that I did not receive proper documentation regarding the status of the account, despite several requests, and I did not receive any adverse actions when my requests for a new card sent out were declined, and I am not sure why they were declined. I tired to call Comentiy today, XX/XX/XXXX to discuss this but was told it was not an option to discuss my account closure.
Company Response:
State: OR
Zip: 97086
Submitted Via: Web
Date Sent: 2021-03-22
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-03-22
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: Back in XXXX Comenity Bank/ Victoria secret card reported that I had filled Chapter XXXX bankruptcy in error to XXXX credit bureau. After been aware I reach out to XXXX to submit a dispute as well reach out to comenity back to heave them fix the error they had caused. 30 days after the investigation from XXXX nothing was resolved, my credit stayed the same with conclusion from them saying the info on my repost was correct. After getting the investigation results from XXXX I reach out to Comenity bank, they kept giving me the run around saying they had already updated the Info XXXX. I kept disputing the errors with XXXX over 4 times, till finally in XXXX of XXXX I was able to get a letter from Victoria secret explaining the the error and sent it over to XXXX. The remarks had been removed from my credit and the chapter XXXX bankruptcy was gone. After only a few months the remarks came back showing the bankruptcy again, and again I file a new claim with the letter that was sent to me from Victoria secret, results came back with no resolution. At this point I have exhausted everything I feel I can do. This has cause me so many problems when it comes to buying a home, my credit is showing inaccurate information.
Company Response:
State: CA
Zip: 90201
Submitted Via: Web
Date Sent: 2021-03-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-03-22
Issue: Attempts to collect debt not owed
Subissue: Debt was result of identity theft
Consumer Complaint: My identity has been compromised by somebody I do not know. Please feel free to contact me if you have any questions or concerns.
Company Response:
State: GA
Zip: 31088
Submitted Via: Web
Date Sent: 2021-03-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-03-22
Issue: Attempts to collect debt not owed
Subissue: Debt was result of identity theft
Consumer Complaint: i am very saddened that someone stole my identity and used it to open several accounts
Company Response:
State: NJ
Zip: 07055
Submitted Via: Web
Date Sent: 2021-03-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-03-21
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: I see multiple 30-60 days late marks which is a clear violation of my right under the FCRA. The company has never responded to any of my attempts to obtain any proof or documentation that will prove this account is being reported accurately.
Company Response:
State: MA
Zip: 02302
Submitted Via: Web
Date Sent: 2021-03-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-03-20
Issue: Fees or interest
Subissue: Charged too much interest
Consumer Complaint: XX/XX/2021 I contacted Comenity Bank and proposed a settlement of XXXX to pay off my account. The woman I spoke with refused that amount and stated XXXX would be acceptable but only if I paid immediately.I requested an email stating the terms and outlining that the account would be settled in full. The Comenity Bank representative became angry and combative. She refused to either confirm a settlement in writing or transfer me to a supervisor. She yelled at me told me Comenity was a Bank and that she would mark our conversation as my refusal to pay. She then hung up on me. Yesterday I found out that Comenity bank called my adult XXXX year old daughter at her home and discussed my debt.My daughter is neither a cosignor or guardian of my finances and has never been used as a reference. We are estranged and have not lived together in over 30 years. This contact of my daughter is the issue. Is this negotiations by intimidation and harassment? The bank representative told my daughter they had 2 more people to contact. This is a threat that could result in my loss of employment and certian embarrassment because I have no other relatives so this would be reaching to strangers unknown to me.
Company Response:
State: OH
Zip: 44139
Submitted Via: Web
Date Sent: 2021-03-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-03-20
Issue: Other features, terms, or problems
Subissue: Other problem
Consumer Complaint: Avenue, XXXX, XXXX XXXX Wayfair Comenity accounts were all reported late to credit bureaus while enrolled in Comenity 's hardship program beginning XX/XX/XXXX. I enrolled in their program because of financial hardship due to a family death & lay off. Prior to this all payments were made onetime across all 4 Comenity accounts. My account was enrolled through XX/XX/XXXX, & autopay changed to new due dates on the XXXX & XXXX. In XX/XX/XXXX I received a message my account ( s ) was past due. When I called, I learned since completing the program, my due date ( s ) reverted back to the original due dates & Auto pay canceled. I contacted customer service on numerous occasions & was hung up on from representatives, & blind transferred back to their automated system without warning. I escalated to a supervisor ( XXXX ) & learned that I would need to reenroll each account in Autopay, and the XXXX & XXXX dates weren't permanent due date. I was also advised my account ( s ) were reported late despite auto pay on the new due dates payment. While the payments were received on time during the Program, their system reflected the full minimum payment & not the reduced amount under the program. I was told to dispute the late pays. When my credit bureau disputes came back verified/unchanged, I called to request correction & confirm if any payment history had been corrected. I was advised that their systems will not show account details from the hardship program in XXXX & would need to send an email to update each of the account ( s ). In addition to all 4 of my accounts reporting late for multiple months despite receiving written communication from Comenity that I successfully completed the program by making all payments on time, my credit limits were all reduced, & 1 account closed. I am in the process of buying my first home, & Comenity has ruined my payment history. Automated & electronic messages assuring commitment to help their cardholders during the pandemic & have been unable to resolve my request with representatives by phone, email, letters, & credit bureau disputes.
Company Response:
State: WA
Zip: 98027
Submitted Via: Web
Date Sent: 2021-03-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A