Date Received: 2021-03-26
Issue: Fees or interest
Subissue: Problem with fees
Consumer Complaint: I took out this line of credit for dental work that I needed to have done. I have been paying the card, paying over the minimum balance on the card but noticed multiple FINANCE CHARGE CREDIT of over {$200.00} when a promotion was over on the card. The promotion period being over was explained to me on the phone after I called to ask why an over {$200.00} change was put on to the card. I have never had a credit card with such a complicated and confusing fee structure. My balance at the end of the XXXX cycle was {$820.00} with payment of {$35.00} required, I paid {$50.00}. After my payment, the new balance is {$990.00} even though my payment was on time and more than the minimum balance. I was upset to see the increase and asked to speak with customer service to help me with paying off this card and asked to reverse those charges. Most card companies are happy to help you pay off debt and the agent I spoke to on XX/XX/XXXX told me they would issue a credit/reverse the charge to try to keep me from canceling the card. She told me that since they charge a fee to take payments over the phone that my new balance would be around {$700.00} and the credit would be seen in about 24hour. I checked my account and 48 hours later saw no credit. I called the customer service again on XX/XX/XXXX to learn that because this charge was " correct '' that they would not be reversing the change. I asked to speak with someone else to get help with this situation and was told the same thing. I do not feel that these promotion periods are clear and that they take advantage of their customers. No credit card should be this confusing and be unable to help their customers pay off their debt. They would not help resolve this issue. Looking at my transactions every day there are new fees put on to the
Company Response:
State: CO
Zip: 80219
Submitted Via: Web
Date Sent: 2021-03-26
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-03-26
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: On XX/XX/2020 my husband and I purchased a leather chair from the XXXX XXXX XXXX XXXX. At the time of purchase, we requested that the total amount be split between both of our credit cards. We were told in order to complete that transaction, we would need to first purchase a gift card from my account for half of the balance and the remaining balance would be charged to my husbands account. We also had reward certificates as well as a store credit. After several attempts to complete the transaction, the clerk finally confirmed she was able to process the transaction as we had requested. I was provided a screen shot of the transaction which included credits, rewards, the gift card and the balance on my husbands card. However, the receipt we were provided from the store showed the full amount on my husbands card. I did not catch this discrepancy at the time and it was only a few days later that I noticed the error on the printed invoice. I reached out to XXXX XXXX and spoke with XXXX. She as unable to resolve my issue and said a supervisor would return my call. I did not receive a return call. My husband reached out to have reached out to Comenity Bank and explained the situation. We provided receipts and a timeline of the situation. Comenity Bank agreed to review the situation, but has since refused to issue a refund for the error of {$930.00}. The chair has since been returned to XXXX XXXX. My husbands account was credited the full amount but my account has not been refunded {$930.00} for the error in charges. I am requesting that this situation be investigated.
Company Response:
State: CA
Zip: 94553
Submitted Via: Web
Date Sent: 2021-03-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-03-26
Issue: Fees or interest
Subissue: Charged too much interest
Consumer Complaint: A credit card with Arhaus furniture store ( Comenity Bank ) was opened XXXX XXXX, 2019. The initial purchase was made using a promotion that was no interest for 1 year. Subsequent purchases were made under a 6-month promotion period of no interest. Each and every month, the minimum payment was made on time. The six month promotion balance was paid in full on time. The 1 year balance was coming due. I was concerned that I would not be able to pay the balance remaining of {$10000.00} by the XXXX due date. So, towards the end of XXXX. I reached out to customer service at Comenity Bank to see about an extension. I was transferred to the financial hardship department. My plan was to pay a portion of the balance and the remaining balance would fall under a payment plan with with the financial hardship department. However, in order to do that, they needed a final balance to work with. I was told to make my payment and then call back. Given that my husband 's salary was cut due to the pandemic and our daughter has many expenses due to special needs, I opted to open a new credit card and use a balance transfer to pay down the Arhaus balance. This account with XXXX ( XXXX ) was approved and an e-payment of {$3300.00} was authorized on XXXX XXXX. Unfortunately, the payment was rejected by Comenity Bank on XXXX XXXX. I was not informed of this until I received a letter from XXXX via USPS on XXXX XXXX. The reason from Comenity Bank was " invalid account number ''. This was NOT correct. I called the bank and they confirmed that the account number was correct. The representative could not understand why the payment did not go through. I also called XXXX and they said the same thing. Comenity said to try again. I did. The same rejection happened. I called Comenity again and spoke with many representatives ( escalating the issue to supervisors ). Again and again I was told that everything was correct : account number and bank name. Hours were spent on the telephone with Comenity representatives ( all calls were logged by them ). At this point, I am past my due date. Frantic, I applied for another credit card on XXXX XXXX, now with XXXX XXXX XXXX with a balance transfer request for {$6000.00}. Also on XXXX XXXX, I called XXXX again and with the representative on the telephone we did the transfer together ( prior attempts were done online ), but this time, I said try Arhaus ( not Comenity Bank ) since all other attempts failed. This transfer, for {$4000.00}, was ultimately successful. The XXXX XXXX XXXX account was approved and the payment of {$6000.00} to Comenity Bank was made on XXXX XXXX. The final amount of {$76.00} was e-paid from my checking account. I am not charged {$3400.00} in interest charges on the open balance. I have tried many times with many representatives from Comenity to get the interest credited, but no one can help me. I was told to file a dispute online on their website. I did so with all documentation showing the attempted payments uploaded. Letters were sent back to me indicating no back-up documents were sent. They documents were mailed on XXXX XXXX and still no response. Each supervisor that I escalated to told me that they could not get in touch with anyone in the dispute department, " they don't have a way to get in touch ''. I was left on my own. I mailed the documents again this time certified mail and have proof that they were delivered. Yet again, a letter saying no documents were provided so the interest charges stand. I have spent hours on the phone - and still - all reps tell me sending to Comenity Bank was correct. They never heard of sending to Arhaus. Even their statements say Comenity bank as the payee. Yet, the payment did not go through and now they are enforcing a huge interest charge and won't even speak with me. I went to the store and the manager said she would reach out to her rep, and the manager never got back to me ( I emailed her to follow-up too and no response ). Finally on XXXX XXXX I got someone named XXXX XXXX on the phone. She said she would be my contact now and needed to get the paperwork from the dispute department. This would take a couple of days. She called me back 2 days later to let me know she still had not received the paperwork. This was greatly appreciated. However, it is now XX/XX/XXXX and I have not heard from her. I left messages for her on XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX with no return call. Comenity Bank 's customer service is shameful!! And during a pandemic no less. HOURS of time have been spent. I have not paid the interest charge nor do I intend to. I am not trying to get away with anything. Payment attempts were made but not successful due to Comenity 's error and lack of knowledge. The balance was paid in full within 3 weeks. I am an honorable person with a good credit history. Please help to resolve this. Thank you!
Company Response:
State: NY
Zip: 11050
Submitted Via: Web
Date Sent: 2021-03-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-03-25
Issue: Fees or interest
Subissue: Problem with fees
Consumer Complaint: In XXXX of 2020 I paid off my XXXX XXXX credit card only to find that Commenity Bank assessed fees they have never assessed before so that it could not close. After 2 months they called me with a new balance which I paid half of, even though, again, they were fees that were purposely assessed based on my desire to close the card. I have read a myriad of platforms that suggest this is a predatory process implemented during the Pandemic when XXXX XXXX itself was closing and going through bankruptcy. This single action and my fight to rid the excess of fees has caused my credit score to decrease XXXX points in 3 months. I have received hundreds of phone calls for now another 2 fees assessed that still equate to below {$100.00}! This is predatory behavior against consumers during a time when our country is in crisis.
Company Response:
State: WI
Zip: 53217
Submitted Via: Web
Date Sent: 2021-03-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-03-25
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: Comenity Bank XXXX is reporting lates on XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX. I have had the account for a very long time and have been a great customer. Unfortunately the store will be closing and my account inevitably closed. I ask as a goodwill that XXXX removes the late notations from my credit.
Company Response:
State: UT
Zip: 84084
Submitted Via: Web
Date Sent: 2021-03-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-03-25
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: On XX/XX/XXXX I went on the website call XXXX to buy a XXXX XXXX. I noticed the website looked strange and I forgot to back out of the site. I had put my info in and I guess it went thru. I sent the company a email I never had back. I called my back I thought my card was lost since I never had purchased anything. I call the CC company about the card. They said I made the purchase I wanted the information they got from the company that had no info Telephone number or a tracking number they had none of the information. The company was fake site and my money was gone and the CC didnt do anything.
Company Response:
State: TX
Zip: 75043
Submitted Via: Web
Date Sent: 2021-03-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-03-25
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: Date is XX/XX/2019. This Forever 21 account was a {$15.00} charge that the company billed us double. We paid the amount owing in a timely fashion and they indicated it would be fixed. They never notified us to let us know the account was not corrected. They also never took the proper measures to let us know that they were reporting me late on my credit report.
Company Response:
State: CA
Zip: 92606
Submitted Via: Web
Date Sent: 2021-03-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-03-25
Issue: Problem with additional add-on products or services
Subissue:
Consumer Complaint: I went to XXXX XXXX XXXX XXXX XXXX XXXX, MO XXXX, who has financing through Comenity.net/Dental First. They submitted a fraudulent charge of {$130.00} for a toothbrush I had stated I didn't want/need/ OR RECEIVE. They STILL put the charge on my bill and have not corrected it with Dental First. I have tried numerous times to get Dental First to reach out to XXXX XXXX - but their attempts have failed too. I checked today and the provisional credit of {$130.00} has been reversed. I refuse to pay for something I didn't want/need/or receive. Comenity gave XXXX 60 days to respond ... they didn't.
Company Response:
State: MO
Zip: 644XX
Submitted Via: Web
Date Sent: 2021-03-29
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-03-25
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: When I reviewed my credit report I noticed that there are inaccuracy on the late payments, on the month of XXXX XXXX and XXXX has no data provided but XXXX has it 30 days late payments which is clearly inaccurate.
Company Response:
State: OH
Zip: 45231
Submitted Via: Web
Date Sent: 2021-03-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-03-24
Issue: Improper use of your report
Subissue: Credit inquiries on your report that you don't recognize
Consumer Complaint: On XX/XX/XXXX someone other than myself submitted a credit inquiry for CommenityBank/Victoria. I do not recognize this inquiry Ive attempted to reach out to XXXX and the creditor since XXXX of XXXX and nothing has been resolved. On XX/XX/XXXX someone other than myself submitted a credit inquiry to XXXX XXXX XXXX. I contacted XXXX and the creditor to dispute this over the phone in XXXX of XXXX and its still on my credit report. The creditor indicated no credit inquiry appeared on their end. On XX/XX/XXXX Someone other than myself submitted a credit inquiry to XXXX XXXX XXXX. I contacted XXXX and the creditor to dispute this over the phone in XXXX of XXXX and its still on my credit report. The creditor indicated no credit inquiry appeared on their end. On XX/XX/XXXX someone other than myself submitted a XXXX XXXX XXXX credit inquiry I reached out to the creditor but they directed me to the credit bureau. I contacted XXXX to dispute this over the phone and its still on my credit report.
Company Response:
State: CA
Zip: 95206
Submitted Via: Web
Date Sent: 2021-03-29
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A